UAE Presidential Diwan Releases Official Statement

The Presidential Diwan in Abu Dhabi stands as a symbol of the sovereignty of the United Arab Emirates and an essential national identity. It serves as a key administrative center that supports the President, Vice President, and the Council of Ministers in carrying out their duties and advancing the nation’s goals and aspirations. This article highlights the Presidential Diwan in Abu Dhabi, its history, core responsibilities, and other vital information.

About the Presidential Diwan

The Presidential Diwan was established on November 1, 2004, initially known as the Ministry of Presidential Affairs, under Federal Decree-Law No. 4 of 2004. This decree merged the Office of the President and the former Presidential Diwan. In the same year, His Highness Sheikh Mansour bin Zayed was appointed Minister of Presidential Affairs.

In July 2022, His Highness Sheikh Mohamed bin Zayed Al Nahyan, President of the UAE, issued a Federal Decree-Law amending certain provisions of Federal Decree-Law No. 4 of 2004 concerning the establishment and organization of the Ministry of Presidential Affairs. The term "Presidential Affairs" was replaced with "Presidential Diwan," "Minister of Presidential Affairs" became "Minister of the Presidential Diwan," and the word "Ministry" was replaced with "Diwan."

On September 25, 2023, His Highness Sheikh Mohamed bin Zayed Al Nahyan issued Federal Decree-Law No. 26 of 2023, amending certain provisions of Federal Decree-Law No. 4 of 2004 regarding the establishment and organization of the Presidential Diwan in Abu Dhabi. The decree replaced the term "Minister" with "President," and "Minister of the Presidential Diwan" with "President of the Presidential Diwan." As a result, the new title is now "President of the Presidential Diwan," replacing "Minister of the Presidential Diwan."

Diwan Values

The values of the Diwan, as outlined in its Strategic Plan (2022–2024), include:

• Loyalty
• Integrity
• Team spirit
• Innovation
• Professionalism
• Social responsibility
• Flexibility

Diwan Objectives

The UAE Presidential Diwan has achieved several objectives in recent years, but ongoing efforts continue toward the following goals:

• Providing exceptional advice and support to decision-makers
• Supporting the implementation of national policies and strategies
• Driving innovation to keep pace with technological and administrative advancements in government services

What Services Does the UAE Presidential Diwan Offer?

The UAE Presidential Diwan provides a wide range of services, including:

• Study Missions Office: Established in 1999 under the direct supervision of His Highness Sheikh Mansour bin Zayed Al Nahyan, this office selects outstanding Emirati students and sends them on academic missions to local and international universities, focusing on fields aligned with the nation’s development needs and cultivating qualified national talent to continue the nation’s building and development efforts.
• Interest Program: A Diwan initiative reflecting leadership’s commitment to monitoring and improving government services by receiving complaints and suggestions from individuals regarding services provided by government entities and private sector organizations in Abu Dhabi.
• Communication Program: This program handles responses to inquiries from individuals regarding their requests submitted to the Diwan.
• Presidential Diwan Request Inquiry: This service allows users to search the Communication Program for citizen requests using the request number and phone number.
• Al-Batien Palace Attendance Inquiry: You can check the public reception schedule at Al-Batien Palace on Mondays and Wednesdays, though please note that these times may change or be canceled.

Request Inquiry for Citizens

The Presidential Diwan offers a specialized service for citizens to inquire about social assistance applications, covering land, housing, employment aid, medical support, rent assistance, and educational grants administered through the Office of Citizens and Community Affairs. The inquiry process is simple and straightforward—just follow these steps:

1. Visit the official online portal of the Presidential Diwan
2. Click on Diwan Services
3. Select the Citizen Request Inquiry Service
4. Fill in the required fields, such as:
   1. National ID number
   2. Citizen and Community Affairs Office file number; then click the Inquiry button
   3. After entering all data accurately and completely, your requests along with their current status will be displayed

Please note that if any information is missing or entered incorrectly, no results will appear. To obtain your file number, enter your National ID and press Send. You will receive an SMS with your file number on the mobile number registered with the Abu Dhabi Presidential Diwan.

Initiatives of the Presidential Diwan

The Presidential Diwan launches initiatives aimed at reducing financial burdens on citizens and others focused on enhancing the nation’s infrastructure. Below are some key initiatives.

Deteriorated Debts Resolution Fund

In 2011, His Highness Sheikh Khalifa bin Zayed Al Nahyan, may he rest in peace, issued a decree establishing the Deteriorated Debts Resolution Fund. With a capital of 10 billion UAE dirhams, the fund aims to:

• Analyze and resolve loans for low-income citizens
• Facilitate settlements for personal overdue debts
• Coordinate with the Central Bank and creditor banks to achieve these objectives

The creation of this fund represents a significant initiative to assist citizens struggling with debt by:

• Reducing their financial burden
• Helping improve their financial conditions
• Supporting social and economic stability across the nation
• Marking a positive step toward enhancing citizen well-being and ensuring financial security

You can benefit from this initiative by submitting a financial assistance request form to the Presidential Diwan and filling it with the necessary details.

How to Complete the Financial Assistance Request Form

Filling out the financial assistance request form from the Presidential Diwan is simple and convenient. Please provide the following information:

• Full name
• Nationality
• National ID number
• Short explanation of exceptional financial circumstances and reason for requesting financial help
• Number of years residing in the UAE
• Occupation field

Infrastructure Development

Initiatives led by His Highness the President began in 2005 under the name "Executive Committee for Projects in Remote Areas and Public Facilities Across the Nation." These initiatives aim to realize His Highness's vision of:

• Providing a dignified and stable life for citizens
• Developing housing projects to offer suitable homes for nationals
• Implementing infrastructure and public service projects throughout all emirates

In 2011, the committee’s name was changed to "Follow-up Committee for the Implementation of Initiatives by His Highness the President" to better reflect its role in monitoring progress and ensuring the fulfillment of project goals. These initiatives serve as a strong example of the nation’s commitment to improving citizens’ lives and strengthening community well-being.

Address of the Presidential Diwan in Abu Dhabi

If you plan to visit the Presidential Diwan to submit requests or seek financial assistance, the headquarters is located on Khattha Island in the capital city of Abu Dhabi. Below are the working hours of the Presidential Affairs Division:

• Working hours: 24 hours (Monday – Thursday)

Contact Number for the Presidential Diwan in Abu Dhabi

If you wish to inquire about the Presidential Diwan’s financial assistance programs, general information, or submit a request, feel free to contact the team using the number listed below:

• Presidential Diwan in Abu Dhabi: 2221 222 02 | 8888 228 02

Please note that the official email address for the Presidential Diwan is currently unavailable. You may contact one of the numbers listed above for any inquiries.

This concludes our article, providing a comprehensive overview of the UAE Presidential Diwan—a prominent symbol of the nation’s distinguished journey. The Diwan actively contributes to achieving national goals and visions, supporting the country’s path toward a bright and thriving future. We recommend exploring government services in Abu Dhabi, which simplify daily life for residents and citizens by offering a unified platform for diverse government services. Additionally, we suggest reviewing Abu Dhabi Police College, founded in 1985, one of the country’s most renowned higher training institutions dedicated to professionally and academically preparing elite police officers.

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*Cover image rights reserved by the official website of the UAE Presidential Diwan