United Arab Emirates Customer Service - Call Centre Job Listings

McGettigan's

Cashier

Dubai

We are seeking a detail-oriented and customer-focused Cashier to join our vibrant team in Dubai. As the first point of contact for our guests, the ideal candidate will demonstrate professionalism, accuracy, and a warm approach. You’ll play a key role in ensuring smooth transactions and delivering a memorable customer experience. Key Responsibilities: • Greet customers in a friendly and professional manner • Accurately process customer orders and payments using POS system. • Issue receipts, refunds, or change to customers as required. • Ensure proper cash handling and secure cash register operations. • Assist in closing the register and preparing daily sales reports. • Coordinate with waiters and kitchen staff to ensure smooth order flow. • Handle customer inquiries, complaints, or feedback professionally and promptly. • Maintain cleanliness and organization of the cashier counter. • Ensure compliance with all company policies, procedures, and service standards Requirements: • Candidate should be in the UAE. • Min 2 years’ experience in Hospitality background. • High school diploma or equivalent. • Proficient in using point-of-sale (POS) systems, tally or micros • Handling telephone inquiries, managing reservations, and addressing order-related questions with courtesy and efficiency. • Flexibility to work shifts, weekends, and holidays. • Good communication skills in English. • Preference will be given to those available immediately.

Negotiable Salary

McGettigan's

Waiter/Waitress

Dubai

We are seeking a passionate and skilled Waiter/Waitress to join our dynamic culinary team in Dubai. Delivers exceptional dining experiences and ensure guest satisfaction through attentive service and hospitality. Key Responsibilities: • Greet guests promptly and courteously upon arrival. • Present menus, provide detailed information on menu items, and offer recommendations when appropriate. • Take accurate food and beverage orders and enter them into the POS system. • Serve food and drinks in a timely, efficient, and professional manner. • Ensure tables are properly set and clean before and after each guest. • Monitor guest satisfaction and attend to any additional requests or issues. • Communicate effectively with kitchen and bar staff to ensure smooth service. Requirements: • Candidate should be in the UAE. • Min 2 years’ experience in Hospitality background. • High school diploma or equivalent. • Flexibility to work shifts, weekends, and holidays. • Good communication skills in English. • Ability to multitask and remain composed in high-pressure environments • Friendly and pleasing personality with a natural flair for guest interaction. • Preference will be given to those available immediately.

Negotiable Salary

McGettigan's

Bartender

Dubai

We are seeking a talented and energetic Bartender to join our vibrant hospitality team in Dubai. If you have a flair for mixology, a passion for customer service, and the ability to create memorable guest experiences with every pour and conversation, we’d love to meet you. You'll be responsible for crafting beverages, engaging with guests, and keeping the bar atmosphere upbeat and welcoming. Key Responsibilities: • Assist in setting up the bar area, ensuring that all necessary equipment, glassware, liquor, and garnishes are stocked and properly arranged. • Provide excellent customer service by engaging with guests, taking orders, and preparing beverages quickly and efficiently. • Assist in training bar staff on proper service standards, drink preparation, and hygiene practices. • Mix drinks, cocktails and other bar beverages as ordered and in compliance with the standard drink recipes. • Arrange bottles and glasses to make attractive displays. • Managed bar inventory, restocked supplies, and ensured cleanliness of the bar area. • Follows health, safety and sanitation guidelines in the workplace and for all products. • To handle guest enquiries in a friendly, courteous, and efficient manner. • To be fully knowledgeable about all bar products, wine, and cocktail recipes. Requirements: • Candidate should be in the UAE. • Minimum 2 years of experience working as a bartender, ideally in Pub/Bar or Hospitality background. • Must have strong knowledge of mixology, bartending techniques, and drink presentation • Flexibility to work shifts, weekends, and holidays. • Good communication skills in English. • Preference will be given to those available immediately.

Negotiable Salary

Accor

Receptionist

Dubai

Job Description - Under the guidance and supervision of the Team Leader ,Front Office Supervisor and within the limits of the established Rixos Hotels policies and procedure, his/her responsibilities are to provide efficient, personalized, courteous and punctual service and to practice up-selling techniques. - To work with a team spirit and to ensure that each guest leaves the property fully satisfied and with the wish to return back. - Welcoming guests - Ensures that all guests are greeted on arrival & departure of the hotel. - Register and process check in for all arrivals. - Handle guest check outs efficiently and professionally. - Update guest information into the computer after a complete check in. - Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests' departure. - Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed. - Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time. - Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up. - Handle issuance of guest room key cards and ensure effective control for guest security. - Check and convey message, mail and package to Guests. - Assist at the Information counter, Foreign Exchange, Night Audit and, Business centre, as and when assigned. - Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each. - Handle safe deposit boxes in a accordance with policies and procedurres. - Report any unusual occurrences or requested to manager. - Be aware of the hotel accident Prevention Policies. - Ensure the cleanliness and neatness of front office area. - Ensures that all guests are greeted on arrival & departure of the hotel. - Review log book, verify outstanding and follow up pending. Identify if any special assignment for the daily - .Check Hotel situation, occupancy, functions, groups, VIPs - At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations - Prepare for daily arrivals in terms of room allocations, amenities and special requests of the guests. - Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously. - Review and update Logbook - Check equipments - Be Smart, well groomed and maintain a friendly and cheerful disposition all the times - Oversee the day to day operations - Report regularly on happening to Asst. FO/FOM - Fire Procedure - First Aid Procedures - Handle guest complaints and report to manager Requirements: Qualifications - Proven work experience as a Receptionist, Front Office Representative or similar role - Professional attitude and appearance - Solid written and verbal communication skills - Ability to be resourceful and proactive when issues arise - Excellent organizational skills - Multitasking and time-management skills, with the ability to prioritize tasks

Negotiable Salary

Cloud Ambassador - Reception63603518369794114

Cloud Spaces - Yas Mall

Cloud Ambassador - Reception

Ras Al-Khaimah

Objective of the Role: The Receptionist & Guest Relations role serves as the front face of Cloud Spaces and its clients’ businesses. The role is central to delivering state-of-the-art services, managing client interactions, handling reception duties, and supporting client operations with professionalism, positivity, and efficiency. Key Responsibilities: Client & Guest Interaction: • Greet all clients and visitors according to Cloud Spaces standards. • Ensure everyone entering the reception area is welcomed professionally and with a smile. • Provide excellent customer service, proactively offering assistance to clients. • Educate clients on Cloud System functionalities and other business services. • Provide local/tourist information to clients and guests (restaurants, hotels, events). Reception & Administrative Duties: • Manage incoming calls professionally (all calls answered within 4 rings). • Direct sales calls to the Manager promptly (within 30 seconds). • Register all walk-in leads and ensure adequate marketing material is available. • Monitor boardrooms, meeting rooms, video conferencing, and office bookings. • Manage incoming and outgoing couriers, deliveries, and mail with proper documentation and notifications. • Maintain the reception and secretarial areas in a tidy and presentable state. • Liaise with 3rd parties for maintenance (air conditioning, lighting, cleaning). • Organize travel, hotel, and leisure bookings for clients. New Client Onboarding: • Allocate phone numbers and set up communication systems for new clients. • Record welcome messages, voicemails, and ensure all systems are operational before client arrival. • Learn and understand each client’s business to provide tailored reception support. IT & Equipment Management: • Operate and manage IP Phones, video conferencing, interactive screens, photocopiers, printers, and other office equipment. • Update reception screens and communication setups as required. • Utilize internal systems: Essensys / OPERATE, Cloud Spaces Online Portal/App, Cisco IP Phones, IMAGICLE. Team & Reporting: • Communicate regularly with the Manager about workload, achievements, and client updates. • Participate in team meetings, networking events, and internal training. • Support team members and contribute positively to the work environment. Key Performance Indicators (KPI): • Achieve proficiency in all systems, tools, and equipment within 3 months. • Meet minimum Junior Secretarial skills and support services chargeable potential. • Add value to Cloud Spaces and its clients by providing exceptional service and support. Requirements: • Prior experience in reception, guest relations, or customer service roles is preferred. • Experience with office administration and client-facing roles. • Familiarity with IT and communication systems (IP phones, video conferencing, booking systems). Skills & Attributes: • Attitude: Positive, confident, enthusiastic, friendly, honest, and approachable. • Communication: - Articulate, courteous, and professional. - Excellent spoken and written English; Arabic is an asset. - Ability to follow up and keep stakeholders informed. • Customer Service Focus: - Proactive, solution-oriented, and client-focused. - Capable of building rapport while maintaining professional boundaries. • Work Ethic & Professionalism: - Punctual, reliable, and not a “clock watcher.” - Works well under pressure and remains calm in dynamic environments. • Attention to Detail: - High level of awareness and ability to anticipate client needs. - Maintains organized records and ensures accuracy in tasks. • Flexibility & Culture Fit: - Adaptable to varying client needs and daily tasks. - Energetic, collaborative, and committed to adding value to the team. • Technical Proficiency: - Comfortable with office IT equipment, communication systems, and software tools. Personal Attributes: • Professional grooming and presentation aligned with Cloud Spaces’ brand standards. • Strong integrity and respect for confidentiality. • Willingness to learn, ask questions, and contribute to team success. • A positive attitude with a genuine smile and passion for helping clients.

Negotiable Salary

Remote Customer Support Representative (UAE Market)63658469146371115

Remote job

Remote Customer Support Representative (UAE Market)

United Arab Emirates

Remote Customer Service Rep (UAE Market) Location: Remote • Salary: 3,000 - 8,000 AED/month Provide customer support via chat/email for UAE/MENA market. Fluent Arabic & English required. Stable internet & cultural awareness of UAE essential. Send your CV to: lolali@ok.com Subject: "Remote Support - [Your Name]" Key Notes: Arabic / English fluency required UAE market familiarity preferred Remote with flexible hours

AED 3,000-8,000/month

(native Japanese) Customer Support Consultant, emails/chats (Remote)63360100394369116

Workable

(native Japanese) Customer Support Consultant, emails/chats (Remote)

Dubai - United Arab Emirates

Passionate about the world of tech? What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let’s see what it takes 💛 What you will do: Provide exceptional customer support via chats, and emails Build positive and long-lasting relationships with customers Meet team KPIs Always be up-to-date with cutting-edge technology Securely work with customers’ sensitive information Apply the latest and greatest customer happiness practices Maintain working knowledge of our client’s products and services Communicate with developers and other departments of various IT companies What you need to succeed in this role: Native Japanese and English communication skills At least 6 months of experience in a customer support role Personal or professional experience in crypto is a must Analytical and research skills Positive and responsible attitude Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload) Will be a great plus: Experience with CRM systems Experience in crypto/finance Benefits and Perks: Flexible schedule Opportunity to work fully remotely Inclusive international environment Compensation in USD Good bonuses for referring friends Paid intensive training and probation Work-life balance Responsive management interested in your growth and long-lasting cooperation Greenhouse conditions for self-development *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. Who are we? SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills! Visit our website: www.supportyourapp.com DISCLAIMER We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Negotiable Salary