Customer Service - Call Centre Job Listings

Customer Service Representative (English/Arabic)63678307956353110

UniTalent

Customer Service Representative (English/Arabic)

Roles & Responsibilities Responding to customer inquiries and resolving complaints in a professional and timely manner. Handling and resolving customer escalations or complaints to ensure customer satisfaction. Assisting customers with product or service selection and providing recommendations based on their needs. Meeting and exceeding individual and team performance targets and key performance indicators (KPIs). Maintaining customer records and updating customer information in the database. Desired Candidate Profile Immediate joiners required, candidates on Visit Visa are preferred Excellent communication skills in English and Hindi, both written and verbal. Proven experience in a customer service role, preferably in a similar industry or domain. Ability to work well in a team and collaborate with other departments or teams.

Dubai

Negotiable Salary

Customer Service Representative / Call Center Agent63678321690241111

UniTalent

Customer Service Representative / Call Center Agent

We are hiring Customer Service Representatives / Call Center Agents in Dubai with employment visa and benefits. Handle customer calls, emails, and chats professionally. Provide accurate information about products, services, and policies. Record customer details and maintain database accuracy. Resolve issues and escalate complaints when needed. Meet daily/weekly call handling and service targets. Maintain a friendly, helpful, and professional manner at all times. Desired Candidate Profile High school / diploma / bachelor’s degree in any field. 0–2 years of call center or customer service experience (freshers welcome). Good communication skills in English (Arabic/Hindi/Urdu advantage). Basic computer knowledge (MS Office, CRM software). Positive attitude and ability to work in shifts.

Dubai

AED 3,000-4,000/month

Customer Service Representative/ Call Centre (Arabic Speaker)63678335280513112

UniTalent

Customer Service Representative/ Call Centre (Arabic Speaker)

Job Description: We are hiring Customer Service / Call Centre Representatives on a 2-month contract. The ideal candidate should be a native Arabic speaker with strong communication skills and customer service experience. Key Responsibilities: Handle customer inquiries through phone, email, and chat in Arabic and English. Provide accurate product and order information to customers. Resolve complaints efficiently while ensuring customer satisfaction. Coordinate with internal teams to ensure timely order processing and issue resolution. Maintain professionalism and adhere to company policies during all customer interactions. Desired Candidate Profile Native Arabic speaker (mandatory). Own visa with at least 7 months validity (mandatory). Previous customer service or call center experience preferred. Excellent communication and problem-solving skills. Flexible to work in rotational shifts, 6 days a week.

Dubai

AED 5,000-6,000/month

Customer Service Executive63678367724290113

UniTalent

Customer Service Executive

Roles & Responsibilities 1. Customer Interaction & Support Attend to walk-in customers at the service center with professionalism and courtesy. Manage incoming inquiries via phone, email, and the service counter. Clearly explain warranty status, repair scope, and the repair process. Provide timely updates on repair status based on system records and technician input. 2. Repair Job Logging Receive and log faulty devices into the repair system. Verify devices and tag them before handover to the repair team. Ensure all job entries are accurate and complete. 3. Outbound Calls & Follow-ups Contact customers to communicate cost estimates for out-of-warranty (OOW) jobs. Explain the problem, confirm customer approval, and document instructions. Follow up on pending approvals and escalate unresponsive cases if necessary. Confirm payment before releasing completed jobs. 4. Payment & Approval Handling Verify and document customer payments for OOW repairs. Maintain a clear and auditable trail for all approvals and transactions. Ensure no job proceeds without confirmed approval. 5. Coordination with Repair Team Track job progress and ensure timely system updates by the technical team. Inform customers about job completion or additional service needs. 6. Dispatch and Job Closure Update final status and dispatch method in the system once repair is complete. Coordinate pickup or delivery preferences with customers. Close jobs only after verifying all details are recorded properly. Desired Candidate Profile · Bachelor's degree in Business Administration, Communication, or similar (preferred). · 2+ years of experience in customer service. · Working knowledge of repair systems and basic invoicing/payment coordination. Skills & Competencies · Excellent communication and interpersonal skills. · Ability to explain technical issues in clear, simple language. · Proactive in making follow-up calls and ensuring customer satisfaction. · Detail-oriented and organized in handling service records. Language Requirement · Must be a bilingual native Arabic speaker with strong command of English (spoken and written).

Dubai

Negotiable Salary

Next Hire

Call Centre Agent

Roles & Responsibilities Handle inbound and outbound calls while maintaining a professional demeanor and positive attitude to ensure customer satisfaction. Handling calls for Zulekha Hospitals Dubai/Sharjah and Zulekha Medical Center Giving appointments as per the availability of the Doctor's timings Cancelling and rescheduling the appointments as per patients request Educating the patients about various campaigns and services offered by Zulekha Hospitals Booking Fast track appointments Clarifying patients doubts and guiding them accordingly Online Booking Resolve customer complaints efficiently by identifying the root cause and providing effective solutions, thus improving retention rates. Demonstrate adaptability by handling high call volumes and various customer issues while maintaining composure and professionalism. Desired Candidate Profile Graduate with Min 1 year relevant experience Strong Communications skills Good Interpersonal skills Teamwork Bilingual Language skills

Dubai

AED 3,000-4,000/month

Call Center Agent - Immediate Joiner only63668908222339115

Next Hire

Call Center Agent - Immediate Joiner only

Roles & Responsibilities Client – Emaar Properties (Dubai) Location – Dubai Downton Salary - 5000 AED with Single Benefits Job Description: • Put customer needs first, be energetic and provide first call resolution (FCR) to all the customers. • Be a first point of contact to handle and resolve customer enquiries with accurate information. • Evaluate problems of the customers and provide logical lasting solutions. • Identify and escalate issues appropriately and ensure a timely response. • Ensure best in class customer satisfaction (CSAT) • Support customer on multiple channels (Voice, Email, Chat) and verifying information as per process. • Educate customers on procedures, and processes to ensure the interaction is valuable to the customer. • Ensure escalations are followed up within specified timeline. • Minimum Diploma Degree /bachelor’s degree • Minimum 1 years of Contact Centre experience in a Soft Skill driven environment • Good English language skills required. (Arabic language skills preferred) • Excellent communication skills both written (Email/Chat) and verbal (Voice) • Good problem-solving skills • Strong interpersonal and organizational skill • Good computer skills in all MS Office packages • Comfortable to work within an agile team

Dubai

AED 4,000-5,000/month

McGettigan's

Cashier

We are seeking a detail-oriented and customer-focused Cashier to join our vibrant team in Dubai. As the first point of contact for our guests, the ideal candidate will demonstrate professionalism, accuracy, and a warm approach. You’ll play a key role in ensuring smooth transactions and delivering a memorable customer experience. Key Responsibilities: • Greet customers in a friendly and professional manner • Accurately process customer orders and payments using POS system. • Issue receipts, refunds, or change to customers as required. • Ensure proper cash handling and secure cash register operations. • Assist in closing the register and preparing daily sales reports. • Coordinate with waiters and kitchen staff to ensure smooth order flow. • Handle customer inquiries, complaints, or feedback professionally and promptly. • Maintain cleanliness and organization of the cashier counter. • Ensure compliance with all company policies, procedures, and service standards Requirements: • Candidate should be in the UAE. • Min 2 years’ experience in Hospitality background. • High school diploma or equivalent. • Proficient in using point-of-sale (POS) systems, tally or micros • Handling telephone inquiries, managing reservations, and addressing order-related questions with courtesy and efficiency. • Flexibility to work shifts, weekends, and holidays. • Good communication skills in English. • Preference will be given to those available immediately.

Dubai

Negotiable Salary

McGettigan's

Waiter/Waitress

We are seeking a passionate and skilled Waiter/Waitress to join our dynamic culinary team in Dubai. Delivers exceptional dining experiences and ensure guest satisfaction through attentive service and hospitality. Key Responsibilities: • Greet guests promptly and courteously upon arrival. • Present menus, provide detailed information on menu items, and offer recommendations when appropriate. • Take accurate food and beverage orders and enter them into the POS system. • Serve food and drinks in a timely, efficient, and professional manner. • Ensure tables are properly set and clean before and after each guest. • Monitor guest satisfaction and attend to any additional requests or issues. • Communicate effectively with kitchen and bar staff to ensure smooth service. Requirements: • Candidate should be in the UAE. • Min 2 years’ experience in Hospitality background. • High school diploma or equivalent. • Flexibility to work shifts, weekends, and holidays. • Good communication skills in English. • Ability to multitask and remain composed in high-pressure environments • Friendly and pleasing personality with a natural flair for guest interaction. • Preference will be given to those available immediately.

Dubai

Negotiable Salary

McGettigan's

Bartender

We are seeking a talented and energetic Bartender to join our vibrant hospitality team in Dubai. If you have a flair for mixology, a passion for customer service, and the ability to create memorable guest experiences with every pour and conversation, we’d love to meet you. You'll be responsible for crafting beverages, engaging with guests, and keeping the bar atmosphere upbeat and welcoming. Key Responsibilities: • Assist in setting up the bar area, ensuring that all necessary equipment, glassware, liquor, and garnishes are stocked and properly arranged. • Provide excellent customer service by engaging with guests, taking orders, and preparing beverages quickly and efficiently. • Assist in training bar staff on proper service standards, drink preparation, and hygiene practices. • Mix drinks, cocktails and other bar beverages as ordered and in compliance with the standard drink recipes. • Arrange bottles and glasses to make attractive displays. • Managed bar inventory, restocked supplies, and ensured cleanliness of the bar area. • Follows health, safety and sanitation guidelines in the workplace and for all products. • To handle guest enquiries in a friendly, courteous, and efficient manner. • To be fully knowledgeable about all bar products, wine, and cocktail recipes. Requirements: • Candidate should be in the UAE. • Minimum 2 years of experience working as a bartender, ideally in Pub/Bar or Hospitality background. • Must have strong knowledge of mixology, bartending techniques, and drink presentation • Flexibility to work shifts, weekends, and holidays. • Good communication skills in English. • Preference will be given to those available immediately.

Dubai

Negotiable Salary

Accor

Receptionist

Job Description - Under the guidance and supervision of the Team Leader ,Front Office Supervisor and within the limits of the established Rixos Hotels policies and procedure, his/her responsibilities are to provide efficient, personalized, courteous and punctual service and to practice up-selling techniques. - To work with a team spirit and to ensure that each guest leaves the property fully satisfied and with the wish to return back. - Welcoming guests - Ensures that all guests are greeted on arrival & departure of the hotel. - Register and process check in for all arrivals. - Handle guest check outs efficiently and professionally. - Update guest information into the computer after a complete check in. - Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests' departure. - Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed. - Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time. - Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up. - Handle issuance of guest room key cards and ensure effective control for guest security. - Check and convey message, mail and package to Guests. - Assist at the Information counter, Foreign Exchange, Night Audit and, Business centre, as and when assigned. - Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each. - Handle safe deposit boxes in a accordance with policies and procedurres. - Report any unusual occurrences or requested to manager. - Be aware of the hotel accident Prevention Policies. - Ensure the cleanliness and neatness of front office area. - Ensures that all guests are greeted on arrival & departure of the hotel. - Review log book, verify outstanding and follow up pending. Identify if any special assignment for the daily - .Check Hotel situation, occupancy, functions, groups, VIPs - At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations - Prepare for daily arrivals in terms of room allocations, amenities and special requests of the guests. - Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously. - Review and update Logbook - Check equipments - Be Smart, well groomed and maintain a friendly and cheerful disposition all the times - Oversee the day to day operations - Report regularly on happening to Asst. FO/FOM - Fire Procedure - First Aid Procedures - Handle guest complaints and report to manager Requirements: Qualifications - Proven work experience as a Receptionist, Front Office Representative or similar role - Professional attitude and appearance - Solid written and verbal communication skills - Ability to be resourceful and proactive when issues arise - Excellent organizational skills - Multitasking and time-management skills, with the ability to prioritize tasks

Dubai

Negotiable Salary

Cloud Ambassador - Reception636035183697941110

Cloud Spaces - Yas Mall

Cloud Ambassador - Reception

Objective of the Role: The Receptionist & Guest Relations role serves as the front face of Cloud Spaces and its clients’ businesses. The role is central to delivering state-of-the-art services, managing client interactions, handling reception duties, and supporting client operations with professionalism, positivity, and efficiency. Key Responsibilities: Client & Guest Interaction: • Greet all clients and visitors according to Cloud Spaces standards. • Ensure everyone entering the reception area is welcomed professionally and with a smile. • Provide excellent customer service, proactively offering assistance to clients. • Educate clients on Cloud System functionalities and other business services. • Provide local/tourist information to clients and guests (restaurants, hotels, events). Reception & Administrative Duties: • Manage incoming calls professionally (all calls answered within 4 rings). • Direct sales calls to the Manager promptly (within 30 seconds). • Register all walk-in leads and ensure adequate marketing material is available. • Monitor boardrooms, meeting rooms, video conferencing, and office bookings. • Manage incoming and outgoing couriers, deliveries, and mail with proper documentation and notifications. • Maintain the reception and secretarial areas in a tidy and presentable state. • Liaise with 3rd parties for maintenance (air conditioning, lighting, cleaning). • Organize travel, hotel, and leisure bookings for clients. New Client Onboarding: • Allocate phone numbers and set up communication systems for new clients. • Record welcome messages, voicemails, and ensure all systems are operational before client arrival. • Learn and understand each client’s business to provide tailored reception support. IT & Equipment Management: • Operate and manage IP Phones, video conferencing, interactive screens, photocopiers, printers, and other office equipment. • Update reception screens and communication setups as required. • Utilize internal systems: Essensys / OPERATE, Cloud Spaces Online Portal/App, Cisco IP Phones, IMAGICLE. Team & Reporting: • Communicate regularly with the Manager about workload, achievements, and client updates. • Participate in team meetings, networking events, and internal training. • Support team members and contribute positively to the work environment. Key Performance Indicators (KPI): • Achieve proficiency in all systems, tools, and equipment within 3 months. • Meet minimum Junior Secretarial skills and support services chargeable potential. • Add value to Cloud Spaces and its clients by providing exceptional service and support. Requirements: • Prior experience in reception, guest relations, or customer service roles is preferred. • Experience with office administration and client-facing roles. • Familiarity with IT and communication systems (IP phones, video conferencing, booking systems). Skills & Attributes: • Attitude: Positive, confident, enthusiastic, friendly, honest, and approachable. • Communication: - Articulate, courteous, and professional. - Excellent spoken and written English; Arabic is an asset. - Ability to follow up and keep stakeholders informed. • Customer Service Focus: - Proactive, solution-oriented, and client-focused. - Capable of building rapport while maintaining professional boundaries. • Work Ethic & Professionalism: - Punctual, reliable, and not a “clock watcher.” - Works well under pressure and remains calm in dynamic environments. • Attention to Detail: - High level of awareness and ability to anticipate client needs. - Maintains organized records and ensures accuracy in tasks. • Flexibility & Culture Fit: - Adaptable to varying client needs and daily tasks. - Energetic, collaborative, and committed to adding value to the team. • Technical Proficiency: - Comfortable with office IT equipment, communication systems, and software tools. Personal Attributes: • Professional grooming and presentation aligned with Cloud Spaces’ brand standards. • Strong integrity and respect for confidentiality. • Willingness to learn, ask questions, and contribute to team success. • A positive attitude with a genuine smile and passion for helping clients.

Ras Al-Khaimah

Negotiable Salary

al kayan llc

Costumer service

A dedicated professional managing day-to-day customer inquiries, maintaining records, and ensuring smooth operations. Skilled in communication, multitasking, and delivering results on time. Position: Customer Service Executive Location: Dubai – Deira Contact: +971527376906

Oasis Mall

AED 3,000-6,000/month

Top Jobs in UAE & SA

Senior Sales Agent

Are you a results-driven sales professional with a passion for telecom? Ready to take your career to the next level in a fast-paced, rewarding environment? We’re looking for a Senior Sales Agent with: Minimum 2 years of UAE sales experience (mandatory) Valid UAE driving license Strong knowledge of du consumer & business products Excellent communication and negotiation skills A self-motivated, target-oriented mindset What We Offer: Competitive salary + performance-based incentives Clear path for career growth Supportive, dynamic team culture If you're ready to make an impact and grow with us, we’d love to hear from you! If applying please mention Darkblue Technology

Dubai

AED 4,000-5,000/month

Telecom Telesales Agent (Bilingual – Chinese & English)642434395334411113

Top Jobs in UAE & SA

Telecom Telesales Agent (Bilingual – Chinese & English)

📢 We're Hiring: Telecom Telesales Agent (Bilingual – Chinese & English) 📍 Location: Oud Metha, Dubai 💼 Employment Type: Full-Time 💰 Salary: Competitive + Incentives About the Role We are looking for enthusiastic and goal-driven Telesales Agents to join our dynamic team in the telecom industry. If you are fluent in both Chinese (Mandarin or Cantonese) and English, have a passion for sales, and love helping customers find the right solutions, we want to hear from you! Key Responsibilities: Make outbound calls to potential and existing customers. Promote telecom products and services effectively to meet sales targets. Handle customer inquiries and provide product information in both Chinese and English. Maintain accurate records of customer interactions and sales using CRM systems. Deliver excellent customer service and follow up on leads. Requirements: Fluent in Chinese (Mandarin or Cantonese) and English (both spoken and written). Previous experience in telesales or customer service is an advantage. Strong communication and interpersonal skills. Sales-driven mindset with the ability to meet and exceed targets. Ability to work independently and as part of a team. What We Offer: Competitive base salary plus attractive performance-based incentives. Ongoing training and support to help you succeed. Opportunities for career advancement. A collaborative and energetic work environment. Applying please mention reference as Darkblue Technology

Oud Metha

AED 4,000-6,000/month

(native Japanese) Customer Support Consultant, emails/chats (Remote)633601003943691114

Workable

(native Japanese) Customer Support Consultant, emails/chats (Remote)

Passionate about the world of tech? What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let’s see what it takes 💛 What you will do: Provide exceptional customer support via chats, and emails Build positive and long-lasting relationships with customers Meet team KPIs Always be up-to-date with cutting-edge technology Securely work with customers’ sensitive information Apply the latest and greatest customer happiness practices Maintain working knowledge of our client’s products and services Communicate with developers and other departments of various IT companies What you need to succeed in this role: Native Japanese and English communication skills At least 6 months of experience in a customer support role Personal or professional experience in crypto is a must Analytical and research skills Positive and responsible attitude Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload) Will be a great plus: Experience with CRM systems Experience in crypto/finance Benefits and Perks: Flexible schedule Opportunity to work fully remotely Inclusive international environment Compensation in USD Good bonuses for referring friends Paid intensive training and probation Work-life balance Responsive management interested in your growth and long-lasting cooperation Greenhouse conditions for self-development *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. Who are we? SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills! Visit our website: www.supportyourapp.com DISCLAIMER We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Dubai - United Arab Emirates

Negotiable Salary