Description
Roles & Responsibilities
Handle inbound and outbound calls while maintaining a professional demeanor and positive attitude to ensure customer satisfaction.
Handling calls for Zulekha Hospitals Dubai/Sharjah and Zulekha Medical Center
Giving appointments as per the availability of the Doctor's timings
Cancelling and rescheduling the appointments as per patients request
Educating the patients about various campaigns and services offered by Zulekha Hospitals
Booking Fast track appointments
Clarifying patients doubts and guiding them accordingly
Online Booking
Resolve customer complaints efficiently by identifying the root cause and providing effective solutions, thus improving retention rates.
Demonstrate adaptability by handling high call volumes and various customer issues while maintaining composure and professionalism.
Desired Candidate Profile
Graduate with Min 1 year relevant experience
Strong Communications skills
Good Interpersonal skills
Teamwork
Bilingual Language skills