MacBook Pro 2012

The Office Assistant plays a key role in maintaining five-star operational standards for Cloud Spaces and its clients. This role requires a proactive, detail-oriented professional who ensures seamless daily operations, delivers exceptional customer service, and contributes positively to the team culture. Key Responsibilities Daily Operations • Open boardrooms, meeting rooms, and studios by 8:15 am. • Monitor and manage room bookings via Essensys Operate system; prepare rooms with required setups and refreshments. • Ensure coffee stations and supplies are fully stocked and presented impeccably. • Maintain photocopier supplies and coordinate stationery orders when necessary. • Time-stamp and distribute incoming mail promptly; arrange outgoing postage and couriers. • Conduct daily floor walks with the Manager to identify and address maintenance needs. • Clear used cups/glasses from client desks daily and assist with client office setups. Client Support • Deliver outstanding customer service, anticipating and responding to client needs. • Handle client requests professionally, notifying the secretarial team as needed. • Maintain confidentiality and build a friendly, professional rapport with clients. • Assist in organizing Cloud Spaces and client events. Reception Support (as required) • Answer calls promptly and direct appropriately. • Greet visitors warmly and manage reception area presentation. • Organize security passes, office keys, and visitor follow-ups. • Record all leads and ensure client queries are handled efficiently. IT & Equipment Familiarity • Operate systems including Essensys / OPERATE, Cloud Spaces Online Portal/App, Cisco IP Phones & Call Manager, IMAGICLE. • Manage photocopiers, video conferencing tools, and AV equipment per Cloud Spaces guidelines. Team Contribution • Liaise with Maintenance and Cleaning teams to maintain floor standards. • Inform the Manager promptly of conflicts or uncompleted tasks. • Maintain a professional appearance and positive energy at all times. Growth Path • Performance-based growth opportunities aligned with individual strengths and contributions. Requirements: • Attitude: Positive, enthusiastic, confident, honest, sincere, approachable, with a great smile. • Communication Skills: Clear and articulate speaker; courteous; diligent in follow-up communication. • Customer Service Orientation: Proactive in assisting clients, attentive listener, and genuinely interested in helping. • Problem-Solving Ability: Logical thinker who provides practical solutions. • Attention to Detail: Meticulous in maintaining five-star standards. • Flexibility: Comfortable adapting to varying client needs and dynamic daily tasks. • Cultural Fit: Brings positive energy, adds value, and contributes to a supportive team environment. Technical Skills • Familiarity with Essensys Operate system, Cisco IP Phones, and general office equipment. • Ability to quickly learn and use company-specific systems and manuals. Work Ethics • Professional, honest, discreet, and dependable. • Takes ownership of tasks and signs work with excellence. • Respects confidentiality and maintains professional boundaries. Personal Presentation • Well-groomed, professional attire suited to a premium workspace environment. • Friendly, approachable demeanor; a team player who supports colleagues.

Objective of the Role: The Receptionist & Guest Relations role serves as the front face of Cloud Spaces and its clients’ businesses. The role is central to delivering state-of-the-art services, managing client interactions, handling reception duties, and supporting client operations with professionalism, positivity, and efficiency. Key Responsibilities: Client & Guest Interaction: • Greet all clients and visitors according to Cloud Spaces standards. • Ensure everyone entering the reception area is welcomed professionally and with a smile. • Provide excellent customer service, proactively offering assistance to clients. • Educate clients on Cloud System functionalities and other business services. • Provide local/tourist information to clients and guests (restaurants, hotels, events). Reception & Administrative Duties: • Manage incoming calls professionally (all calls answered within 4 rings). • Direct sales calls to the Manager promptly (within 30 seconds). • Register all walk-in leads and ensure adequate marketing material is available. • Monitor boardrooms, meeting rooms, video conferencing, and office bookings. • Manage incoming and outgoing couriers, deliveries, and mail with proper documentation and notifications. • Maintain the reception and secretarial areas in a tidy and presentable state. • Liaise with 3rd parties for maintenance (air conditioning, lighting, cleaning). • Organize travel, hotel, and leisure bookings for clients. New Client Onboarding: • Allocate phone numbers and set up communication systems for new clients. • Record welcome messages, voicemails, and ensure all systems are operational before client arrival. • Learn and understand each client’s business to provide tailored reception support. IT & Equipment Management: • Operate and manage IP Phones, video conferencing, interactive screens, photocopiers, printers, and other office equipment. • Update reception screens and communication setups as required. • Utilize internal systems: Essensys / OPERATE, Cloud Spaces Online Portal/App, Cisco IP Phones, IMAGICLE. Team & Reporting: • Communicate regularly with the Manager about workload, achievements, and client updates. • Participate in team meetings, networking events, and internal training. • Support team members and contribute positively to the work environment. Key Performance Indicators (KPI): • Achieve proficiency in all systems, tools, and equipment within 3 months. • Meet minimum Junior Secretarial skills and support services chargeable potential. • Add value to Cloud Spaces and its clients by providing exceptional service and support. Requirements: • Prior experience in reception, guest relations, or customer service roles is preferred. • Experience with office administration and client-facing roles. • Familiarity with IT and communication systems (IP phones, video conferencing, booking systems). Skills & Attributes: • Attitude: Positive, confident, enthusiastic, friendly, honest, and approachable. • Communication: - Articulate, courteous, and professional. - Excellent spoken and written English; Arabic is an asset. - Ability to follow up and keep stakeholders informed. • Customer Service Focus: - Proactive, solution-oriented, and client-focused. - Capable of building rapport while maintaining professional boundaries. • Work Ethic & Professionalism: - Punctual, reliable, and not a “clock watcher.” - Works well under pressure and remains calm in dynamic environments. • Attention to Detail: - High level of awareness and ability to anticipate client needs. - Maintains organized records and ensures accuracy in tasks. • Flexibility & Culture Fit: - Adaptable to varying client needs and daily tasks. - Energetic, collaborative, and committed to adding value to the team. • Technical Proficiency: - Comfortable with office IT equipment, communication systems, and software tools. Personal Attributes: • Professional grooming and presentation aligned with Cloud Spaces’ brand standards. • Strong integrity and respect for confidentiality. • Willingness to learn, ask questions, and contribute to team success. • A positive attitude with a genuine smile and passion for helping clients.