Telephone Operator - InterContinental

Job Description We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As Front Office Manager you are responsible for all pertinent matters affecting guest service and hotel operations and to maximize hotel revenue while deliver excellence at every opportunity. The role involves controlling the availability of rooms and the day-to-day functions of the Front Office, such as handling guest arrival and departure, information requests and will include key responsibilities such as- Ensure guests receive prompt attention and personal recognition throughout their stay in the hotel, respond to guest needs and resolve any issues that may arise resulting in highest possible guest satisfaction Plan and implement the application of availability controls to those market segments, which will maximize hotel room, food & beverage and other revenues where applicable Maintain a high performance standard among guest contact employees to ensure they are knowledgeable, friendly and courteous at all times Inform the management via reports about the results of trends or guest impressions and problems in the hotel affecting the guest or the operation Work closely with the Housekeeping Department to turn rooms around with a minimum of lost time and to allocate arriving guest appropriately Participate in decisions involving occupancy goals, marketing strategies and development of rates Skills Education, Qualifications & Experiences You must be a college / university degree graduate with a minimum of two years experiences in a similar role. You should be a computer literate with working knowledge of hotel property management systems such as Opera; understand sales systems such as Micros and with the ability to communicate English clearly, fluently and effectively in writing and reading. Knowledge & Competencies The ideal candidate will be a hands-on professional with a solid front office background and excellent customer relations, problem solving and time management skills. You will be result oriented, proactive, an innovative thinker with the ability to lead, motivate and improvise in all situations and you should possess following competencies-

About the job Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Food & Beverage Department, the Assistant Restaurant Manager responsible to provide an outstanding guest experience within the outlet concept by assisting in managing a service team in cooperation with the culinary team. The Assistant Restaurant Manager provides a courteous, professional and efficient service in accordance with the standards of Emirates Palace Mandarin Oriental, Abu Dhabi. The Assistant Restaurant Manager reports to the Restaurant Manager. As Assistant Restaurant Manager, you will be responsible for the following duties: Provide a professional and courteous service at all times and ensure that all employees of the assigned outlet follow the example. Ensure that the place of work and surrounding area is kept clean and organised at all times. Execute and demand the team to execute the highest level of service and set-up standards at all times. Be knowledgeable of all services and products offered by the hotel. Understand thoroughly the concept of the outlet and train all employees of the outlet in regard to the concept. Set an example in terms of service, products and guidance of the team that reflects the concept. Actively participate in menu design in cooperation with the outlet Head Chef and Chef Sommelier / Sommelier. Organize tastings of daily dishes and new menus. Know the restaurant scene and gastronomic character of the destination and be recognized in the market. Perform up selling for all items offered by the department assigned as well as offering alternatives. Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department. Produce reports and analysis of the outlet and present report in the monthly performance meeting. Lead the outlet efficiently in cost and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit. Assist in preparation of the outlet s budget. Conduct monthly inventory of operating supplies and equipment together with the stewarding department. Obtain an account for the correct settlement of all sales and be overall responsible for outlet floats when and as required. Identify errors and correct them as required during set-up, service and breakdown of operations. Implement a flexible work schedule based on business patterns. Establish a pool of qualified and trained full and part time employees in conjunction with the hotel s People Services Department. Ensure an effective payroll control through a flexible work force maximizing the utilization of part time employees and closely cooperating with other Food & Beverage departments. Monitor operating supplies, equipment and reduce spoilage and wastage successfully. Attend and contribute to all staff meetings, departmental trainings and hotel-initiated trainings. Manage daily or weekly meetings with the kitchen team and fostering team work to constantly develop the restaurant / outlet for more success. Attend all required trainings as described by the department. Set an example by reporting to duty punctually wearing business attire according to the hotels dress code & Emirates Palace Mandarin Oriental, Abu Dhabi grooming standards, maintaining a high standard of personal appearance and hygiene at all times. Conduct daily pre-shift meetings to employees on preparation, guest profile, service and menu served. Report incidents that require disciplinary actions immediately to the Head of Department. Constantly improve the product quality by sourcing the best available products. Support activities and cooperation with the suppliers. Monitor and constantly improve quality and guest satisfaction of the outlet with the given tools (Leading Quality Assurance, Customer Satisfaction Survey). Organise all required outlet specific trainings as described by the department. Undertake reasonable tasks and secondary duties as appointed by the Head of Department. Respond to any changes in the department as dictated by the hotel management. Handle guest enquiries and complaints in the outlet in a courteous and efficient manner and report to Restaurant Manager ensuring that the follow up is performed with the guest. Ensure that the opening and closing procedures established for the outlet are followed. Assign responsibilities to subordinates implementing a multi-tasking principle and check their performance periodically. As Assistant Restaurant Manager, we expect from you: Previous experience in the same role minimum of two years in a luxury property, resort experience is a plus Bachelor's degree in Hotel Management is preferred International work experience in at least two of the following regions: Asia, Europe, North America and preferably Middle East Hotel or Bar pre-opening or renovation experience is preferred Self Confidence and conviction Integrity, trustworthiness Self-development

EXPERIENCED BARISTA CUM WAITER / WAITRESS REQUIRED FOR A COFFEE SHOP IN ABU DHABI. CANDIDATES SHOULD KNOW PREPARATION AND SERVING OF ALL HOT AND COLD DRINKS. ALSO BASICS OF BAKING.

I’m looking for a part-time private chef to help me with a healthy, animal-forward diet. I live alone on Saadiyat and want consistent, great-tasting food with minimal effort on my side. Diet: steak/red meat, lots of eggs, salmon, chicken; berries + nuts; low-glycemic sides (veg, potatoes/rice). Prefer butter/olive oil/tallow; minimal seed oils. Seasoning simple but dialed. Either weekly meal prep or daily 1.5–2h fresh cook. Own visa or licensed agency only. Share packages/rates + sample menu. Start ASAP.

Job Description Roles & Responsibilities Job Purpose: Keep buildings in clean and orderly condition. Perform heavy cleaning duties, such as cleaning floors, shampooing rugs, washing walls and glass, and removing rubbish. Duties may include tending furnace and boiler, performing routine maintenance activities, notifying management of need for repairs, and cleaning debris from sidewalk. Key Responsibilities: Clean building floors by sweeping, mopping, scrubbing, or vacuuming them. Gather and empty trash. Service, clean, and supply restrooms. Follow procedures for the use of chemical cleaners and power equipment, in order to prevent damage to floors and fixtures. Monitor building security and safety by performing such tasks as locking doors after operating hours and checking electrical appliance use to ensure that hazards are not created. Notify managers concerning the need for major repairs or additions to building operating systems. Requisition supplies and equipment needed for cleaning and maintenance duties. Set up, arrange, and remove decorations, tables, chairs, ladders, and scaffolding to prepare facilities for events such as banquets and meetings. Spray insecticides and fumigants to prevent insect and rodent infestation. Clean and polish furniture and fixtures. Clean windows, glass partitions, and mirrors, using soapy water or other cleaners, sponges, and squeegees. Dust furniture, walls, machines, and equipment. Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications. Steam-clean or shampoo carpets. QSHE Take reasonable care of your own health and safety and not to put othe persons – fellow employees and members of the public – at risk by what you do or don’t do in the course of your work. Cooperate with any compay efforts to improve health and safety at work. Comply with any reasonable instruction given to you in the interest of health and safety or welfare. Report and accidents, injuries or illnesses you may suffer as a result of doing your work, or any accidents, injuries or illnesses you become aware off that involves a fellow employee or member of the public at your place of work. Ability to follow oral and written instructions. Desired Candidate Profile SKILLS REQUIRED: Excellent communication and interpersonal skills. Demonstrated ability to prioritize and perform multiple tasks simultaneously. Outstanding customer service skills. Proven ability to work effectively individually and with a team. Ability to follow oral and written instructions. Qualifications: Secondary School Certificate Other Requirements: Good communication and coordination skills are essential. Personable & friendly, hardworking, outgoing with a dedicated mind set, customer focused with a team player mentality.

Roles & Responsibilities The Role To take time and get to know the guests and to be committed to service excellence. To provide service that is sincere, warm and enthusiastic, ensuring the guests satisfaction. Key Deliverables and Responsibilities Planning & Organizing: Plan cleaning schedule according to the Room Status Sheet allocation. Ensure Housekeeping trolley is stocked daily in a neat and organised manner. Maintain strong knowledge of the local area to ensure you are equipped to answer guest enquiries and provide accurate directions Operations: Have a thorough understanding and knowledge of Rooms related service and product. Ensure that the Place of Work and surrounding area is kept clean and organized at all times. Monitor operating supplies and reduce spoilage, breakage and wastage. Keep all keys signed out in a secure manner and return them at the course of duty. Hand over to the Team Leader / Asst. Manager Housekeeping all Lost & Found items with full and detailed information To have a complete understanding of the different cleaning products and their economical use. Have a complete understanding of Housekeeping cleaning tools such as vacuum cleaners and floor polishers and ensure they are used as directed, stored safely and any breakages reported to engineering promptly. Move and position cleaning trolley in the corridor as per resort standards, ensuring a safe and hazard free corridor. Ensure all rooms, and public areas (including offices) of the hotel are cleaned as per the hotel standard. Ensure safe lifting techniques are used at work Report in-room safe issues as per resort standards and policies. Have thorough knowledge of the layout of the guest rooms and corridors, and all HK storage spaces with what they hold. Attend daily briefings. Attend training as scheduled Follow the grooming standards and maintain a friendly and cheerful disposition all the times. Handle guest complaints by listening and taking notes then report to Supervisors. Use the guest name all the time Report any unusual occurrences or requests to a Supervisor. Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time. Ensure an efficient handover at the end of every shift to ensure important information is passed on Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for the department. Always be polite and patient especially when a guest has communication problems due to the language. Handle guest items with care and responsibility and don t underestimate any value. To generally promote and ensure good inter-departmental relations. To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and team. To have a complete understanding of and to adhere to Accor Policies relating to Fire, Hygiene, Health and Safety. Administration: Use the duty shift checklists to ensure tasks are completed Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality: Ensure proper care of all equipment and furniture entrusted for Heartists use. Be well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation. Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel. Respects and ensures respect of the hotel's commitments to the "Environment Charter" of sustainability program (saving energy, recycling, sorting waste etc). Understands and strictly adhere to the Rules & Regulations established in the Heartists Handbook and the Hotel s policy on Fire, Hygiene, Health and Safety. Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office. Does not disclose any financial information or any other information of the Accor Hotels.