Guest Services Assistant/Telephone Operator

POSITION SUMMARY Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience. No matter what position you are in, there are a few things that are critical to success ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts to get it right for our guests and our business each and every time.

Our exclusive client, the Royal Family, is seeking an experienced and professional Waitress to join their esteemed household staff. As a Waitress for the Royal Family, you will have the rare opportunity to serve esteemed guests in a luxurious and prestigious environment. The ideal candidate will have a refined and elegant demeanor, with exceptional communication and interpersonal skills. You will be responsible for providing a seamless dining experience to members of the Royal Family and their guests, ensuring impeccable service and attention to detail. Key responsibilities include greeting and seating guests, taking accurate orders, delivering food and beverages, and providing recommendations on menu items. The successful candidate must be able to anticipate the needs of the guests and provide personalized service, while maintaining the highest standards of professionalism and confidentiality. If you thrive in high-profile environments and have a passion for delivering exceptional service, we invite you to join our prestigious team serving the Royal Family. Requirements Prior experience as a Waitress in a high-end establishment or private household Exceptional communication and interpersonal skills Professional and elegant demeanor Ability to provide personalized service and anticipate guest needs Attention to detail and strong organizational skills Flexibility to work evenings, weekends, and holidays Ability to maintain confidentiality and uphold the highest standards of professionalism Knowledge of fine dining etiquette and protocols Fluent in multiple languages is a plus Benefits AED 2500 plus free accommodation, food and toiletries and all other benefits as per UAE labour laws

EXPERIENCED BARISTA CUM WAITER / WAITRESS REQUIRED FOR A COFFEE SHOP IN ABU DHABI. CANDIDATES SHOULD KNOW PREPARATION AND SERVING OF ALL HOT AND COLD DRINKS. ALSO BASICS OF BAKING.

Job Description PRIMARY RESPONSIBILITIES Maximizes occupancy and average rate at all time. Closely coordinates room availability with the Director of Sales. Maintains a good relationship with travel agents and tour operators. Coordinates with in-house Engineering and Housekeeping to ensure that there is a maximum number of rooms available for sales at a given time. Answers inquiries pertaining to hotel policies and services. Handles guest complaints professionally. Arranges for special services. Ensures high standards of service at all time. Maintains good relationship with guests and staff. Reviews arrival lists and pre-set the VIP guests with GM and EAM. Makes decisions regarding over-booking based on the hotel policies and standards in consultation with EAM. Participates in yearly forecasting and budgeting with senior management. Observes and analyzes competitive hotels. Prepares reports as required. Supports and determines training programs and prepares an annual training plan. Works with Training Manager to have an active ongoing training plan in progress. Works with Reservations to assist the control of opened and closed dates, availability and condition of rooms and suites, and guest arrival patterns. Analyzes revenue and expenses results monthly. Assists in recruiting and selecting staff. Reports to the senior management regarding to unusual events (revenue, occupancy and guest complaints). Ensures daily manager log-book is maintained. Reviews VIP and arrival lists. Monitors credit policies and audits daily credit report on guest rooms where needed. Holds monthly, staff meetings with minutes taken and submitted to concerned persons. Develops employee recognition programs for his/her operating areas. Complies with company policies and standards. Ensures a high quality of secretarial service at the Business Center. To be familiar with emergency procedures of the hotel. Performs other duties as assigned by supervisor. Interacting with clients, guests, and VIPs in the lobby. Making sure guests are satisfied with the hotel services and provide immediate resolutions or assistances. Administrative Responsibilities Acknowledges and screens daily work schedule. Conducts daily briefing and de-briefing to heads of concerned sections. Proposes an effective duty to ensure sufficiency of manpower in accordance to volume of business. Establishes two-way communication with related departments. Communicates effectively with guests, subordinates, immediate supervisors and other section heads. Manages time effectively by meeting deadlines on time. Administers personnel action on leaves & overtime requests, disciplinary actions and commendation. Completes the profit and capital expenditure budget effectively and timely. Identifies and solves problems in a professional manner. Technical Responsibilities Knows and understands the job description of all positions in his/her department and beware of others. Knows and understands policies relating to his/her department and others. Recognizes good quality products and presentation. Checks and improves all service standards established by the company. Supervises staff activities to maximize revenue and minimize costs. Provides assistance to the staff when required during peak periods. Maintains grooming standards for all personnel. Conserves energy and water at all time by not decreasing guest comfort and cleaning efficiency. Manages wastes by reducing and recycling the wastes, change staff behavior to carefully use all resources. Commercial Responsibilities Communicates effectively with guest, clients, business partners and employees. To be a good sales person to promote hotel s image and businesses. Participates community projects or activities in order to promote the hotel s image and cooperation to improve community relationship. Human Resources Responsibilities Coaches and counsels all staff when applicable. Evaluate objectively the performance of staff in his/her responsibilities. Provides training to all staff in his/her department regularly. Motivates staff to grow within the company. Develops him/herself to be better manager at all times. RELATIONSHIP Reports to Director of Rooms and works closely other department heads to ensure maximum guests satisfaction is delivered. Directs and supervises activities of the departments concurred Coordinates with other managers to ensure smooth operations and all activities of the hotel. Interacts with clients, guests, government officials, supplies, and other important Individual in the community in promoting the hotel. To be able to communicate with guests effectively and efficiently. Others Continuous learning through own IDP. Any other duties as may be assigned by the superior. Accountabilities Represents Dusit s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness. Job Requirements Minimum education of Bachelor degree in Hotel Management or relevant discipline. Minimum of 8 years in Front Office experience in a similar capacity preferably in a 5 star class environment. Knowledgeable in Front Office Operations. Have excellent English communication skills both in written and spoken. Possess professional disposition with excellent interpersonal skills.

Job Vacancy: Operation Manager (Restaurant) We are looking for a skilled Operation Manager to oversee daily restaurant operations, ensure high-quality service, and drive business growth. Key Responsibilities: • Manage and supervise daily restaurant operations. • Lead, train, and motivate staff for excellent performance. • Ensure food quality, hygiene, and safety standards. • Control costs, stock, and supplier relations. • Improve customer satisfaction and resolve issues effectively. • Develop strategies to increase sales and profitability.

Job Responsibilities: Perform general cleaning duties such as sweeping, mopping, vacuuming, and dusting. Clean and sanitize restrooms, kitchens, offices, and common areas. Empty trash bins and ensure proper waste disposal. Refill cleaning supplies and report any shortages to the supervisor. Follow safety and hygiene standards while using cleaning equipment and chemicals. Report any maintenance issues or damages in the facility. Ensure all assigned areas are kept neat, tidy, and presentable at all times. Nationality: Any Fresher own country experience Salary: 1500 UAE Experience Salary: 2200 Benefit: Visa free, accommodation: 500 Timing: 10 Hours Location: Abu Dhabi To apply: Send your CV to: graceshi@ok.com, and please mention reference as Emirates Career