Foodics Pay Operations Manager - UAE

Who Are We❓ We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. The Job in a Nutshell ✨  As the Foodics Pay Operations Manager you will be responsible for leading the launch and daily operations of Foodics Pay in UAE, ensuring regulatory compliance, operational excellence and strong partner and merchant engagement throughout the payment service lifecycle. What You Will Do ❓ Lead the go-to-market (GTM) execution of Foodics Pay from pre-launch to full rollout. Coordinate with internal teams (Product, Legal, Compliance, Sales, Ops) and external stakeholders (central banks, partners) for a successful and compliant launch. Manage daily Pay operations including merchant onboarding, activation, transaction monitoring, issue resolution, and partner management. Collaborate with acquiring banks, payment partners, and hardware vendors for seamless end-to-end service delivery. Monitor KPIs and operational SLAs to ensure high performance and customer satisfaction. Act as the escalation point for payment-related issues and ensure timely resolution. Stay up to date with local payment regulations and ensure full legal and licensing compliance. Oversee terminal installation and replacements while minimizing disruption for merchants. Develop and implement on-site merchant training programs to enhance usage of Foodics Pay. Create and continuously improve standard operating procedures (SOPs) to drive operational excellence. Manage financial operations by addressing unsettled payments, failed transactions, BNPL invoices, and settlement issues. Maintain strong relationships with banking partners and internal teams to streamline financial workflows. Drive activation and retention efforts through onboarding calls, health checks, and outreach to underutilized terminals. Support reactivation strategies for churned merchants using data-driven approaches. Collaborate with Product, Sales, and Marketing teams to enhance offerings based on market feedback and operational needs. Track and report performance metrics to continuously optimize processes and team output. What Are We Looking For ❓ Bachelor’s or Master’s degree in Business Administration, Operations Management, or a related field. 5+ years of experience in operations, product rollout, or partnership management in fintech, payments, or banking. Hands-on expertise with payment terminals, merchant acquiring, and transaction processing. Experience working with acquirers, PSPs, or banking/payment infrastructure providers. Strong understanding of local payment regulations in the UAE. Proven project management and execution skills with a bias for action. Comfortable operating in a fast-paced, cross-functional environment. Demonstrated ability to improve SOPs, SLAs, and operational workflows for enhanced efficiency. Excellent problem-solving abilities and stakeholder communication. Fluent in English and Arabic. Proficiency in CRM and operations management tools. Who Will Excel ❓ Candidates with prior experience in fintech, SaaS, or payment solutions industries. Professionals who have successfully implemented operational improvements and enhanced service-level agreements. Leaders experienced in collaborating with diverse stakeholders, including banking partners and cross-functional teams. Individuals with certifications in operations management or financial processes. Professionals who thrive in dynamic, high-paced environments and excel in proactive problem-solving. Those who are passionate about delivering exceptional customer experiences and scaling operational capabilities. What We Offer You❗ We believe you will love working at Foodics! We offer highly competitive compensation packages, including bonuses and the potential for shares. We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment. Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry. We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.