Cloud Spaces - Yas Mall
Office Assistant

Ras Al-Khaimah
The Office Assistant plays a key role in maintaining five-star operational standards for Cloud Spaces and its clients. This role requires a proactive, detail-oriented professional who ensures seamless daily operations, delivers exceptional customer service, and contributes positively to the team culture.
Key Responsibilities
Daily Operations
• Open boardrooms, meeting rooms, and studios by 8:15 am.
• Monitor and manage room bookings via Essensys Operate system; prepare rooms with required setups and refreshments.
• Ensure coffee stations and supplies are fully stocked and presented impeccably.
• Maintain photocopier supplies and coordinate stationery orders when necessary.
• Time-stamp and distribute incoming mail promptly; arrange outgoing postage and couriers.
• Conduct daily floor walks with the Manager to identify and address maintenance needs.
• Clear used cups/glasses from client desks daily and assist with client office setups.
Client Support
• Deliver outstanding customer service, anticipating and responding to client needs.
• Handle client requests professionally, notifying the secretarial team as needed.
• Maintain confidentiality and build a friendly, professional rapport with clients.
• Assist in organizing Cloud Spaces and client events.
Reception Support (as required)
• Answer calls promptly and direct appropriately.
• Greet visitors warmly and manage reception area presentation.
• Organize security passes, office keys, and visitor follow-ups.
• Record all leads and ensure client queries are handled efficiently.
IT & Equipment Familiarity
• Operate systems including Essensys / OPERATE, Cloud Spaces Online Portal/App, Cisco IP Phones & Call Manager, IMAGICLE.
• Manage photocopiers, video conferencing tools, and AV equipment per Cloud Spaces guidelines.
Team Contribution
• Liaise with Maintenance and Cleaning teams to maintain floor standards.
• Inform the Manager promptly of conflicts or uncompleted tasks.
• Maintain a professional appearance and positive energy at all times.
Growth Path
• Performance-based growth opportunities aligned with individual strengths and contributions.
Requirements:
• Attitude: Positive, enthusiastic, confident, honest, sincere, approachable, with a great smile.
• Communication Skills: Clear and articulate speaker; courteous; diligent in follow-up communication.
• Customer Service Orientation: Proactive in assisting clients, attentive listener, and genuinely interested in helping.
• Problem-Solving Ability: Logical thinker who provides practical solutions.
• Attention to Detail: Meticulous in maintaining five-star standards.
• Flexibility: Comfortable adapting to varying client needs and dynamic daily tasks.
• Cultural Fit: Brings positive energy, adds value, and contributes to a supportive team environment.
Technical Skills
• Familiarity with Essensys Operate system, Cisco IP Phones, and general office equipment.
• Ability to quickly learn and use company-specific systems and manuals.
Work Ethics
• Professional, honest, discreet, and dependable.
• Takes ownership of tasks and signs work with excellence.
• Respects confidentiality and maintains professional boundaries.
Personal Presentation
• Well-groomed, professional attire suited to a premium workspace environment.
• Friendly, approachable demeanor; a team player who supports colleagues.
Negotiable Salary