Hotel Cleanliness Expert -Shift Leader

Job Description We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As Front Office Manager you are responsible for all pertinent matters affecting guest service and hotel operations and to maximize hotel revenue while deliver excellence at every opportunity. The role involves controlling the availability of rooms and the day-to-day functions of the Front Office, such as handling guest arrival and departure, information requests and will include key responsibilities such as- Ensure guests receive prompt attention and personal recognition throughout their stay in the hotel, respond to guest needs and resolve any issues that may arise resulting in highest possible guest satisfaction Plan and implement the application of availability controls to those market segments, which will maximize hotel room, food & beverage and other revenues where applicable Maintain a high performance standard among guest contact employees to ensure they are knowledgeable, friendly and courteous at all times Inform the management via reports about the results of trends or guest impressions and problems in the hotel affecting the guest or the operation Work closely with the Housekeeping Department to turn rooms around with a minimum of lost time and to allocate arriving guest appropriately Participate in decisions involving occupancy goals, marketing strategies and development of rates Skills Education, Qualifications & Experiences You must be a college / university degree graduate with a minimum of two years experiences in a similar role. You should be a computer literate with working knowledge of hotel property management systems such as Opera; understand sales systems such as Micros and with the ability to communicate English clearly, fluently and effectively in writing and reading. Knowledge & Competencies The ideal candidate will be a hands-on professional with a solid front office background and excellent customer relations, problem solving and time management skills. You will be result oriented, proactive, an innovative thinker with the ability to lead, motivate and improvise in all situations and you should possess following competencies-

Apt Resources is seeking an experienced and dedicated Female Hospitality Supervisor to join the team at a prestigious Royal Palace in Abu Dhabi. In this role, you will be responsible for ensuring that the highest standards of service and hospitality are met for all guests and dignitaries visiting the palace. You will lead a team of hospitality staff and ensure that every aspect of the guest experience is exceptional. The ideal candidate will have a strong background in luxury hospitality, excellent communication skills, and a passion for delivering unparalleled service. If you have a proven track record in hospitality supervision and are ready to take on this unique opportunity, we encourage you to apply. Responsibilities: Oversee the daily operations of the hospitality team, ensuring full adherence to royal protocols and high service standards. Train, mentor, and motivate hospitality staff to deliver exceptional and consistent service to all guests. Collaborate effectively with various departments to ensure seamless service, communication, and coordination across the palace. Handle guest inquiries and resolve complaints promptly and professionally, maintaining a strong focus on guest satisfaction. Ensure all hospitality areas are impeccably maintained, meeting cleanliness and organization standards for a premium guest experience. Assist with the planning, coordination, and execution of special events and functions within the palace. Monitor inventory and manage supplies to ensure that all hospitality needs are met without interruption. Oversee front-of-house activities and events, ensuring smooth and efficient operations during service times. Host, manage, and assist with both internal and external events while supervising all aspects of the hospitality department, including guest services and housekeeping. Requirements Minimum of 5 years of experience in luxury hospitality, with at least 2 years in a supervisory or leadership role. Extensive knowledge of hospitality standards, royal protocols, and etiquette. Exceptional communication and interpersonal skills with the ability to work effectively with diverse teams and guests. Ability to perform well under pressure and multitask in a fast-paced, dynamic environment. Strong leadership capabilities, with a focus on motivating, developing, and managing staff performance. Fluency in English is required; knowledge of Arabic or additional languages is a plus. Proven ability to handle confidential information with discretion and professionalism. Flexibility to work varied hours, including evenings, weekends, and holidays. Experience in food and beverage service, particularly in overseeing front-of-house operations during events and peak service times. Must be in UAE Benefits The salary is AED 5000- AED 8000 basic salary plus free accommodation and food, and all other benefits as per UAE laws

EXPERIENCED BARISTA CUM WAITER / WAITRESS REQUIRED FOR A COFFEE SHOP IN ABU DHABI. CANDIDATES SHOULD KNOW PREPARATION AND SERVING OF ALL HOT AND COLD DRINKS. ALSO BASICS OF BAKING.

About the job Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Food & Beverage Department, the Assistant Restaurant Manager responsible to provide an outstanding guest experience within the outlet concept by assisting in managing a service team in cooperation with the culinary team. The Assistant Restaurant Manager provides a courteous, professional and efficient service in accordance with the standards of Emirates Palace Mandarin Oriental, Abu Dhabi. The Assistant Restaurant Manager reports to the Restaurant Manager. As Assistant Restaurant Manager, you will be responsible for the following duties: Provide a professional and courteous service at all times and ensure that all employees of the assigned outlet follow the example. Ensure that the place of work and surrounding area is kept clean and organised at all times. Execute and demand the team to execute the highest level of service and set-up standards at all times. Be knowledgeable of all services and products offered by the hotel. Understand thoroughly the concept of the outlet and train all employees of the outlet in regard to the concept. Set an example in terms of service, products and guidance of the team that reflects the concept. Actively participate in menu design in cooperation with the outlet Head Chef and Chef Sommelier / Sommelier. Organize tastings of daily dishes and new menus. Know the restaurant scene and gastronomic character of the destination and be recognized in the market. Perform up selling for all items offered by the department assigned as well as offering alternatives. Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department. Produce reports and analysis of the outlet and present report in the monthly performance meeting. Lead the outlet efficiently in cost and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit. Assist in preparation of the outlet s budget. Conduct monthly inventory of operating supplies and equipment together with the stewarding department. Obtain an account for the correct settlement of all sales and be overall responsible for outlet floats when and as required. Identify errors and correct them as required during set-up, service and breakdown of operations. Implement a flexible work schedule based on business patterns. Establish a pool of qualified and trained full and part time employees in conjunction with the hotel s People Services Department. Ensure an effective payroll control through a flexible work force maximizing the utilization of part time employees and closely cooperating with other Food & Beverage departments. Monitor operating supplies, equipment and reduce spoilage and wastage successfully. Attend and contribute to all staff meetings, departmental trainings and hotel-initiated trainings. Manage daily or weekly meetings with the kitchen team and fostering team work to constantly develop the restaurant / outlet for more success. Attend all required trainings as described by the department. Set an example by reporting to duty punctually wearing business attire according to the hotels dress code & Emirates Palace Mandarin Oriental, Abu Dhabi grooming standards, maintaining a high standard of personal appearance and hygiene at all times. Conduct daily pre-shift meetings to employees on preparation, guest profile, service and menu served. Report incidents that require disciplinary actions immediately to the Head of Department. Constantly improve the product quality by sourcing the best available products. Support activities and cooperation with the suppliers. Monitor and constantly improve quality and guest satisfaction of the outlet with the given tools (Leading Quality Assurance, Customer Satisfaction Survey). Organise all required outlet specific trainings as described by the department. Undertake reasonable tasks and secondary duties as appointed by the Head of Department. Respond to any changes in the department as dictated by the hotel management. Handle guest enquiries and complaints in the outlet in a courteous and efficient manner and report to Restaurant Manager ensuring that the follow up is performed with the guest. Ensure that the opening and closing procedures established for the outlet are followed. Assign responsibilities to subordinates implementing a multi-tasking principle and check their performance periodically. As Assistant Restaurant Manager, we expect from you: Previous experience in the same role minimum of two years in a luxury property, resort experience is a plus Bachelor's degree in Hotel Management is preferred International work experience in at least two of the following regions: Asia, Europe, North America and preferably Middle East Hotel or Bar pre-opening or renovation experience is preferred Self Confidence and conviction Integrity, trustworthiness Self-development

Apt Resources is seeking an elegant and professional Arabic Speaking Female Hostess to join the prestigious team at a Royal Palace in Abu Dhabi. As the first point of contact for distinguished guests, you will be responsible for providing exceptional service and creating a warm and welcoming atmosphere. Your primary role will involve greeting guests, managing reservations, and coordinating dining arrangements, ensuring that every visitor feels valued and attended to. Responsibilities Greet and welcome guests upon their arrival with a friendly demeanor Manage reservations and maintain an organized seating plan Escort guests to their tables and present menus Provide information about the menu and special events occurring within the Palace Coordinate with wait staff to ensure timely service and guest satisfaction Address guest inquiries, comments, and concerns professionally Maintain cleanliness and organization in the reception and dining areas Assist in planning and coordinating special events when necessary Requirements Previous experience as a Hostess in a high-end restaurant, hotel, or similar environment Strong customer service orientation and a passion for hospitality Ability to remain calm and composed in high-pressure situations Excellent grooming and presentation skills Strong organizational abilities and attention to detail Flexibility to work varying shifts, including evenings and weekends Must be in UAE Benefits Salary: AED 3,000 plus accommodation, food, toiletries, and other benefits as per UAE labor law.

Job Vacancy: Operation Manager (Restaurant) We are looking for a skilled Operation Manager to oversee daily restaurant operations, ensure high-quality service, and drive business growth. Key Responsibilities: • Manage and supervise daily restaurant operations. • Lead, train, and motivate staff for excellent performance. • Ensure food quality, hygiene, and safety standards. • Control costs, stock, and supplier relations. • Improve customer satisfaction and resolve issues effectively. • Develop strategies to increase sales and profitability.