Front Office Manager

About the job Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Food & Beverage Department, the Assistant Restaurant Manager responsible to provide an outstanding guest experience within the outlet concept by assisting in managing a service team in cooperation with the culinary team. The Assistant Restaurant Manager provides a courteous, professional and efficient service in accordance with the standards of Emirates Palace Mandarin Oriental, Abu Dhabi. The Assistant Restaurant Manager reports to the Restaurant Manager. As Assistant Restaurant Manager, you will be responsible for the following duties: Provide a professional and courteous service at all times and ensure that all employees of the assigned outlet follow the example. Ensure that the place of work and surrounding area is kept clean and organised at all times. Execute and demand the team to execute the highest level of service and set-up standards at all times. Be knowledgeable of all services and products offered by the hotel. Understand thoroughly the concept of the outlet and train all employees of the outlet in regard to the concept. Set an example in terms of service, products and guidance of the team that reflects the concept. Actively participate in menu design in cooperation with the outlet Head Chef and Chef Sommelier / Sommelier. Organize tastings of daily dishes and new menus. Know the restaurant scene and gastronomic character of the destination and be recognized in the market. Perform up selling for all items offered by the department assigned as well as offering alternatives. Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department. Produce reports and analysis of the outlet and present report in the monthly performance meeting. Lead the outlet efficiently in cost and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit. Assist in preparation of the outlet s budget. Conduct monthly inventory of operating supplies and equipment together with the stewarding department. Obtain an account for the correct settlement of all sales and be overall responsible for outlet floats when and as required. Identify errors and correct them as required during set-up, service and breakdown of operations. Implement a flexible work schedule based on business patterns. Establish a pool of qualified and trained full and part time employees in conjunction with the hotel s People Services Department. Ensure an effective payroll control through a flexible work force maximizing the utilization of part time employees and closely cooperating with other Food & Beverage departments. Monitor operating supplies, equipment and reduce spoilage and wastage successfully. Attend and contribute to all staff meetings, departmental trainings and hotel-initiated trainings. Manage daily or weekly meetings with the kitchen team and fostering team work to constantly develop the restaurant / outlet for more success. Attend all required trainings as described by the department. Set an example by reporting to duty punctually wearing business attire according to the hotels dress code & Emirates Palace Mandarin Oriental, Abu Dhabi grooming standards, maintaining a high standard of personal appearance and hygiene at all times. Conduct daily pre-shift meetings to employees on preparation, guest profile, service and menu served. Report incidents that require disciplinary actions immediately to the Head of Department. Constantly improve the product quality by sourcing the best available products. Support activities and cooperation with the suppliers. Monitor and constantly improve quality and guest satisfaction of the outlet with the given tools (Leading Quality Assurance, Customer Satisfaction Survey). Organise all required outlet specific trainings as described by the department. Undertake reasonable tasks and secondary duties as appointed by the Head of Department. Respond to any changes in the department as dictated by the hotel management. Handle guest enquiries and complaints in the outlet in a courteous and efficient manner and report to Restaurant Manager ensuring that the follow up is performed with the guest. Ensure that the opening and closing procedures established for the outlet are followed. Assign responsibilities to subordinates implementing a multi-tasking principle and check their performance periodically. As Assistant Restaurant Manager, we expect from you: Previous experience in the same role minimum of two years in a luxury property, resort experience is a plus Bachelor's degree in Hotel Management is preferred International work experience in at least two of the following regions: Asia, Europe, North America and preferably Middle East Hotel or Bar pre-opening or renovation experience is preferred Self Confidence and conviction Integrity, trustworthiness Self-development

We are seeking a dependable and hands-on Technician to join our team in Abu Dhabi. This role will support the technical operations of our current lab at ADGM and our upcoming Innovation Center near Masdar. The Technician will be responsible for assisting with all technical work, ensuring precision and timeliness, and coordinating with external fabrication partners across the UAE. This position requires someone highly motivated, trustworthy, and detail-oriented, with strong technical skills and the ability to manage workstreams independently under tight timelines. Key Responsibilities - Assist with day-to-day technical work in the laboratory, including assembly, testing, and prototyping activities. - Operate hand tools, power tools, and measurement instruments safely and accurately. - Travel frequently within Abu Dhabi, Mussafah, Dubai, Sharjah, and other UAE areas to coordinate with metal workshops, fabrication shops, and suppliers. - Ensure that external work is executed accurately according to engineering drawings, specifications, and project schedules. - Collect and deliver fabricated parts, components, and materials in a timely manner. - Support installation, setup, and troubleshooting of technical systems as required. - Maintain workshop and lab equipment, ensuring cleanliness, safety, and readiness. - Adhere strictly to project timelines and provide updates on progress and potential delays. - Build and maintain strong relationships with external vendors and partners. - Uphold confidentiality and integrity in handling company technology and intellectual property. Compensation & Terms - Initial 2-month probationary period, during which performance will be closely evaluated. - Successful candidates will transition into a full-time package with competitive salary and benefits. - Long-term role with opportunities for career growth in the Innovation Center.

POSITION SUMMARY Our jobs aren t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience. No matter what position you are in, there are a few things that are critical to success ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts to get it right for our guests and our business each and every time.

We are looking for a female driver to join our team. The ideal candidate will be responsible for transporting staff as required from office to client house and verse versa, ensuring their safety, punctuality, and a professional attitude. Requirements: 1- Female candidate only 2- Minimum 2 years of driving experience in the UAE 3- Must hold a valid UAE driver’s license 4- Knowledge of local roads and traffic regulations 5- Good communication skills 6- Flexible with working hours Responsibilities: Safely drive salon staff to and from designated locations Maintain the cleanliness and safety of the vehicle Ensure timely pickups and drop-offs Follow traffic rules and regulations Employment Type: Full-time (shift starts after 11 am) Salary & Benefits: To be discussed during the interview.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors. Desired Candidate Profile Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.

Job Summary: Urgently address guest and department appeals, effectively distribute essential items using a transport wagon, and strictly adhere to stringent room entry procedures. Substitute guest room comforts, fabrics, and terry, sustain hygiene with bathroom cleansing and waste elimination, and scrutinize room machinery while ensuring furniture is systematically arranged. Communicate safety and maintenance concerns, sustain professionalism, and offer exceptional assistance, particularly to guests with specialized requirements. Cooperate with your crew to realize collective objectives and maintain excellence criteria, necessitating physical prowess to manipulate objects and apparatus. Main Duties & Responsibility Cleaning and Maintenance · Your daily tasks involve the meticulous cleaning and maintenance of guest rooms, public areas, and behind-the-scenes spaces in strict accordance with our company's established cleanliness and maintenance standards. You are responsible for creating a pristine and inviting atmosphere for our guests. Restocking · Maintaining the highest standards of comfort, you will be in charge of replenishing all guest room amenities, linens, and supplies. This includes ensuring that each room is not only fully equipped but also presented in an aesthetically pleasing manner, making each guest's experience exceptional. Room Inspections · A keen eye for detail is essential as you conduct thorough inspections of guest rooms. You'll verify that all appliances and fixtures are in excellent working condition, providing our guests with a seamless and trouble-free stay. Additionally, you'll ensure that furniture is thoughtfully arranged, contributing to the overall ambiance of the room. Guest Service · A commitment to delivering impeccable customer service is paramount. You will promptly respond to guest requests, going above and beyond to meet their specific needs. Your interactions with our guests will be marked by professionalism, courtesy, and a genuine desire to enhance their experience. Safety and Reporting · Guest safety is of utmost importance. In your role, you will remain vigilant and report any safety hazards, maintenance issues, or any damaged items promptly to the relevant department, ensuring a swift and effective resolution. Your watchful eye will contribute to a safe and welcoming environment for all. Team Collaboration · Collaboration is a cornerstone of our operations. You will work closely with your fellow team members to achieve common goals. By upholding the company's exacting quality standards collectively, you will play an integral role in the overall guest experience. Physical Agility · Your physical capabilities come into play daily as you handle various objects and equipment. This includes lifting, carrying, and maneuvering items that may weigh up to 55 pounds. Your physical agility is essential in ensuring that our spaces are maintained to the highest standards. In this role, you are not just a Housekeeping Attendant; you are a key contributor to the overall excellence and satisfaction of our guests. Your dedication to cleanliness, service, and safety helps create memorable and comfortable stays, setting our establishment apart as a preferred destination for travelers.