Butler - for Royal Palace

Job Description PRIMARY RESPONSIBILITIES Maximizes occupancy and average rate at all time. Closely coordinates room availability with the Director of Sales. Maintains a good relationship with travel agents and tour operators. Coordinates with in-house Engineering and Housekeeping to ensure that there is a maximum number of rooms available for sales at a given time. Answers inquiries pertaining to hotel policies and services. Handles guest complaints professionally. Arranges for special services. Ensures high standards of service at all time. Maintains good relationship with guests and staff. Reviews arrival lists and pre-set the VIP guests with GM and EAM. Makes decisions regarding over-booking based on the hotel policies and standards in consultation with EAM. Participates in yearly forecasting and budgeting with senior management. Observes and analyzes competitive hotels. Prepares reports as required. Supports and determines training programs and prepares an annual training plan. Works with Training Manager to have an active ongoing training plan in progress. Works with Reservations to assist the control of opened and closed dates, availability and condition of rooms and suites, and guest arrival patterns. Analyzes revenue and expenses results monthly. Assists in recruiting and selecting staff. Reports to the senior management regarding to unusual events (revenue, occupancy and guest complaints). Ensures daily manager log-book is maintained. Reviews VIP and arrival lists. Monitors credit policies and audits daily credit report on guest rooms where needed. Holds monthly, staff meetings with minutes taken and submitted to concerned persons. Develops employee recognition programs for his/her operating areas. Complies with company policies and standards. Ensures a high quality of secretarial service at the Business Center. To be familiar with emergency procedures of the hotel. Performs other duties as assigned by supervisor. Interacting with clients, guests, and VIPs in the lobby. Making sure guests are satisfied with the hotel services and provide immediate resolutions or assistances. Administrative Responsibilities Acknowledges and screens daily work schedule. Conducts daily briefing and de-briefing to heads of concerned sections. Proposes an effective duty to ensure sufficiency of manpower in accordance to volume of business. Establishes two-way communication with related departments. Communicates effectively with guests, subordinates, immediate supervisors and other section heads. Manages time effectively by meeting deadlines on time. Administers personnel action on leaves & overtime requests, disciplinary actions and commendation. Completes the profit and capital expenditure budget effectively and timely. Identifies and solves problems in a professional manner. Technical Responsibilities Knows and understands the job description of all positions in his/her department and beware of others. Knows and understands policies relating to his/her department and others. Recognizes good quality products and presentation. Checks and improves all service standards established by the company. Supervises staff activities to maximize revenue and minimize costs. Provides assistance to the staff when required during peak periods. Maintains grooming standards for all personnel. Conserves energy and water at all time by not decreasing guest comfort and cleaning efficiency. Manages wastes by reducing and recycling the wastes, change staff behavior to carefully use all resources. Commercial Responsibilities Communicates effectively with guest, clients, business partners and employees. To be a good sales person to promote hotel s image and businesses. Participates community projects or activities in order to promote the hotel s image and cooperation to improve community relationship. Human Resources Responsibilities Coaches and counsels all staff when applicable. Evaluate objectively the performance of staff in his/her responsibilities. Provides training to all staff in his/her department regularly. Motivates staff to grow within the company. Develops him/herself to be better manager at all times. RELATIONSHIP Reports to Director of Rooms and works closely other department heads to ensure maximum guests satisfaction is delivered. Directs and supervises activities of the departments concurred Coordinates with other managers to ensure smooth operations and all activities of the hotel. Interacts with clients, guests, government officials, supplies, and other important Individual in the community in promoting the hotel. To be able to communicate with guests effectively and efficiently. Others Continuous learning through own IDP. Any other duties as may be assigned by the superior. Accountabilities Represents Dusit s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness. Job Requirements Minimum education of Bachelor degree in Hotel Management or relevant discipline. Minimum of 8 years in Front Office experience in a similar capacity preferably in a 5 star class environment. Knowledgeable in Front Office Operations. Have excellent English communication skills both in written and spoken. Possess professional disposition with excellent interpersonal skills.

Apt Resources is seeking a highly skilled and experienced Butler to join the esteemed team at a Royal Family residence. In this prestigious role, you will provide exceptional service to the royal family, managing the household's daily activities with professionalism and discretion. The ideal candidate will possess a keen eye for detail, organizational skills, and a strong commitment to providing a luxurious living experience. Responsibilities Delivering personalized service to the royal family and their guests, anticipating their needs and preferences. Overseeing the smooth operation of the household, including management of household staff and scheduling. Coordinating and executing formal dining experiences and events, ensuring adherence to high standards of service. Managing wine and beverage systems, providing recommendations, and serving drinks appropriately. Maintaining the cleanliness and organization of living spaces, ensuring a polished and well-kept environment. Handling travel arrangements and transportation logistics for the family and their guests. Managing household inventories and supplies, including ordering as needed. Maintaining confidentiality and discretion at all times with respect to the family’s personal matters. Requirements Minimum of 3-5 years of experience as a Butler, preferably in a high-profile or royal environment. Outstanding communication and interpersonal skills. Excellent organizational and multitasking abilities. Strong attention to detail and a service-oriented mindset. Ability to work irregular hours, including weekends and holidays, as required. Fluency in English; additional languages are an advantage. Professional grooming and demeanor. Ability to maintain confidentiality and exercise discretion in all matters. Benefits The salary is AED 5000, plus accommodation, and food provided.

EXPERIENCED BARISTA CUM WAITER / WAITRESS REQUIRED FOR A COFFEE SHOP IN ABU DHABI. CANDIDATES SHOULD KNOW PREPARATION AND SERVING OF ALL HOT AND COLD DRINKS. ALSO BASICS OF BAKING.

Roles & Responsibilities Job Role To provide quality food and beverage service in restaurants, bars, lounges, beach & pool and room service. Ensures company implemented ISO 22000:2018 / FSSC Food defense/ HACCP Food safety management system and Hygiene, EHS standards. JOB RESPONSIBILITIES Provides link between kitchen and service areas as well as rooms. Provides table, counter or room service of all menu items including beverages. Update food and beverage knowledge required to carry out duties. Provides advice and recommendations on food and beverage to guests and customers. Receive and store food and beverage items adhering to all food hygiene regulations and procedures. Take all reasonable measures not to handle food or food contact surfaces in any way that is likely to compromise the safety and suitability of the food. Consistently monitors quality of food and beverage being served and reports any irregularity to line manager. Performs all assigned duties efficiently, technically correct following SOP and company procedures. Be aware and follow HACCP procedures and fire safety procedures. Follows and performs assigned tasks on time. Be aware of the reservations in the assigned sections. Is aware of the VIP in house list and arrival/departure of in-house guests. Arrange necessary mise-en-place and side stations where applicable. Greets the guest and presents the menus, takes food and beverage order from the guest by using selling techniques according to SOP. Greets the guest at the door and serves the order according to SOP. Knows all the drinks prices, cocktails, shooters, wine and champagne lists while constantly updating him/herself on new trends in F&B. Posts all orders on the POS and ensures all orders are prepared properly in both kitchen and bar. Served drinks and food according to posted guest order. Verifies that customers are satisfied with the food and beverage served as well as service and if not able to do service recovery, escalates the problem to line manager. Refills customer’s drinks order throughout the meal, where applicable. Offers additional drinks. Performs clearance where and when applicable. Resets the table for the next customer where and when applicable. Ensures that all trolleys in room service are fully laid out and ready to service. Actively uses upselling techniques and aims to exceed guest expectations and increase revenues while contributing to the departmental goals and objectives. Ensures timely reporting of malfunctioning equipment and any maintenance to the line manager. Reduces waste and supplies while re-using and recycling. Complies with company grooming and hygiene standards, adheres to the provisions outlined in the company policies, rules and procedures handbook. Attends all scheduled trainings and complies with time and attendance policies. Qualifications High School or equivalent. GED or Vocational education. Hospitality Education Food Hygiene – BASIC HACCP Awareness – BASIC Food safety and food hygiene specified by the standards/legislation. Minimum one-year experience in the same or similar role. 5-star hotel operation or high-volume stand-alone outlets that serves alcoholic beverages. Basic knowledge on alcoholic and non-alcoholic beverages. Knowledge in food and beverage service standards. WSET Level 1 Service and selling skills Cashiering procedures Using of POS Desired Candidate Profile Competencies Familiarity with hotel or stand-alone outlet operations Effective Communication Teamwork Flexibility and Adaptability Customer Focus Pro-Activeness Problem solving Drive for Results Knowledgeable about Environment, Health & Safety Able to work under pressure Attention to details Able to stand, walk, work long hours Able to work both indoors and outdoors

Our exclusive client, the Royal Family, is seeking an experienced and professional Waitress to join their esteemed household staff. As a Waitress for the Royal Family, you will have the rare opportunity to serve esteemed guests in a luxurious and prestigious environment. The ideal candidate will have a refined and elegant demeanor, with exceptional communication and interpersonal skills. You will be responsible for providing a seamless dining experience to members of the Royal Family and their guests, ensuring impeccable service and attention to detail. Key responsibilities include greeting and seating guests, taking accurate orders, delivering food and beverages, and providing recommendations on menu items. The successful candidate must be able to anticipate the needs of the guests and provide personalized service, while maintaining the highest standards of professionalism and confidentiality. If you thrive in high-profile environments and have a passion for delivering exceptional service, we invite you to join our prestigious team serving the Royal Family. Requirements Prior experience as a Waitress in a high-end establishment or private household Exceptional communication and interpersonal skills Professional and elegant demeanor Ability to provide personalized service and anticipate guest needs Attention to detail and strong organizational skills Flexibility to work evenings, weekends, and holidays Ability to maintain confidentiality and uphold the highest standards of professionalism Knowledge of fine dining etiquette and protocols Fluent in multiple languages is a plus Benefits AED 2500 plus free accommodation, food and toiletries and all other benefits as per UAE labour laws

Job Vacancy: Operation Manager (Restaurant) We are looking for a skilled Operation Manager to oversee daily restaurant operations, ensure high-quality service, and drive business growth. Key Responsibilities: • Manage and supervise daily restaurant operations. • Lead, train, and motivate staff for excellent performance. • Ensure food quality, hygiene, and safety standards. • Control costs, stock, and supplier relations. • Improve customer satisfaction and resolve issues effectively. • Develop strategies to increase sales and profitability.