Butler - for Royal Palace

Job Description PRIMARY RESPONSIBILITIES Maximizes occupancy and average rate at all time. Closely coordinates room availability with the Director of Sales. Maintains a good relationship with travel agents and tour operators. Coordinates with in-house Engineering and Housekeeping to ensure that there is a maximum number of rooms available for sales at a given time. Answers inquiries pertaining to hotel policies and services. Handles guest complaints professionally. Arranges for special services. Ensures high standards of service at all time. Maintains good relationship with guests and staff. Reviews arrival lists and pre-set the VIP guests with GM and EAM. Makes decisions regarding over-booking based on the hotel policies and standards in consultation with EAM. Participates in yearly forecasting and budgeting with senior management. Observes and analyzes competitive hotels. Prepares reports as required. Supports and determines training programs and prepares an annual training plan. Works with Training Manager to have an active ongoing training plan in progress. Works with Reservations to assist the control of opened and closed dates, availability and condition of rooms and suites, and guest arrival patterns. Analyzes revenue and expenses results monthly. Assists in recruiting and selecting staff. Reports to the senior management regarding to unusual events (revenue, occupancy and guest complaints). Ensures daily manager log-book is maintained. Reviews VIP and arrival lists. Monitors credit policies and audits daily credit report on guest rooms where needed. Holds monthly, staff meetings with minutes taken and submitted to concerned persons. Develops employee recognition programs for his/her operating areas. Complies with company policies and standards. Ensures a high quality of secretarial service at the Business Center. To be familiar with emergency procedures of the hotel. Performs other duties as assigned by supervisor. Interacting with clients, guests, and VIPs in the lobby. Making sure guests are satisfied with the hotel services and provide immediate resolutions or assistances. Administrative Responsibilities Acknowledges and screens daily work schedule. Conducts daily briefing and de-briefing to heads of concerned sections. Proposes an effective duty to ensure sufficiency of manpower in accordance to volume of business. Establishes two-way communication with related departments. Communicates effectively with guests, subordinates, immediate supervisors and other section heads. Manages time effectively by meeting deadlines on time. Administers personnel action on leaves & overtime requests, disciplinary actions and commendation. Completes the profit and capital expenditure budget effectively and timely. Identifies and solves problems in a professional manner. Technical Responsibilities Knows and understands the job description of all positions in his/her department and beware of others. Knows and understands policies relating to his/her department and others. Recognizes good quality products and presentation. Checks and improves all service standards established by the company. Supervises staff activities to maximize revenue and minimize costs. Provides assistance to the staff when required during peak periods. Maintains grooming standards for all personnel. Conserves energy and water at all time by not decreasing guest comfort and cleaning efficiency. Manages wastes by reducing and recycling the wastes, change staff behavior to carefully use all resources. Commercial Responsibilities Communicates effectively with guest, clients, business partners and employees. To be a good sales person to promote hotel s image and businesses. Participates community projects or activities in order to promote the hotel s image and cooperation to improve community relationship. Human Resources Responsibilities Coaches and counsels all staff when applicable. Evaluate objectively the performance of staff in his/her responsibilities. Provides training to all staff in his/her department regularly. Motivates staff to grow within the company. Develops him/herself to be better manager at all times. RELATIONSHIP Reports to Director of Rooms and works closely other department heads to ensure maximum guests satisfaction is delivered. Directs and supervises activities of the departments concurred Coordinates with other managers to ensure smooth operations and all activities of the hotel. Interacts with clients, guests, government officials, supplies, and other important Individual in the community in promoting the hotel. To be able to communicate with guests effectively and efficiently. Others Continuous learning through own IDP. Any other duties as may be assigned by the superior. Accountabilities Represents Dusit s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness. Job Requirements Minimum education of Bachelor degree in Hotel Management or relevant discipline. Minimum of 8 years in Front Office experience in a similar capacity preferably in a 5 star class environment. Knowledgeable in Front Office Operations. Have excellent English communication skills both in written and spoken. Possess professional disposition with excellent interpersonal skills.

Apt Resources is seeking a highly skilled and experienced Butler to join the esteemed team at a Royal Family residence. In this prestigious role, you will provide exceptional service to the royal family, managing the household's daily activities with professionalism and discretion. The ideal candidate will possess a keen eye for detail, organizational skills, and a strong commitment to providing a luxurious living experience. Responsibilities Delivering personalized service to the royal family and their guests, anticipating their needs and preferences. Overseeing the smooth operation of the household, including management of household staff and scheduling. Coordinating and executing formal dining experiences and events, ensuring adherence to high standards of service. Managing wine and beverage systems, providing recommendations, and serving drinks appropriately. Maintaining the cleanliness and organization of living spaces, ensuring a polished and well-kept environment. Handling travel arrangements and transportation logistics for the family and their guests. Managing household inventories and supplies, including ordering as needed. Maintaining confidentiality and discretion at all times with respect to the family’s personal matters. Requirements Minimum of 3-5 years of experience as a Butler, preferably in a high-profile or royal environment. Outstanding communication and interpersonal skills. Excellent organizational and multitasking abilities. Strong attention to detail and a service-oriented mindset. Ability to work irregular hours, including weekends and holidays, as required. Fluency in English; additional languages are an advantage. Professional grooming and demeanor. Ability to maintain confidentiality and exercise discretion in all matters. Benefits The salary is AED 5000, plus accommodation, and food provided.

EXPERIENCED BARISTA CUM WAITER / WAITRESS REQUIRED FOR A COFFEE SHOP IN ABU DHABI. CANDIDATES SHOULD KNOW PREPARATION AND SERVING OF ALL HOT AND COLD DRINKS. ALSO BASICS OF BAKING.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors. Desired Candidate Profile Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.

Apt Resources is seeking an experienced and dedicated Female Hospitality Supervisor to join the team at a prestigious Royal Palace in Abu Dhabi. In this role, you will be responsible for ensuring that the highest standards of service and hospitality are met for all guests and dignitaries visiting the palace. You will lead a team of hospitality staff and ensure that every aspect of the guest experience is exceptional. The ideal candidate will have a strong background in luxury hospitality, excellent communication skills, and a passion for delivering unparalleled service. If you have a proven track record in hospitality supervision and are ready to take on this unique opportunity, we encourage you to apply. Responsibilities: Oversee the daily operations of the hospitality team, ensuring full adherence to royal protocols and high service standards. Train, mentor, and motivate hospitality staff to deliver exceptional and consistent service to all guests. Collaborate effectively with various departments to ensure seamless service, communication, and coordination across the palace. Handle guest inquiries and resolve complaints promptly and professionally, maintaining a strong focus on guest satisfaction. Ensure all hospitality areas are impeccably maintained, meeting cleanliness and organization standards for a premium guest experience. Assist with the planning, coordination, and execution of special events and functions within the palace. Monitor inventory and manage supplies to ensure that all hospitality needs are met without interruption. Oversee front-of-house activities and events, ensuring smooth and efficient operations during service times. Host, manage, and assist with both internal and external events while supervising all aspects of the hospitality department, including guest services and housekeeping. Requirements Minimum of 5 years of experience in luxury hospitality, with at least 2 years in a supervisory or leadership role. Extensive knowledge of hospitality standards, royal protocols, and etiquette. Exceptional communication and interpersonal skills with the ability to work effectively with diverse teams and guests. Ability to perform well under pressure and multitask in a fast-paced, dynamic environment. Strong leadership capabilities, with a focus on motivating, developing, and managing staff performance. Fluency in English is required; knowledge of Arabic or additional languages is a plus. Proven ability to handle confidential information with discretion and professionalism. Flexibility to work varied hours, including evenings, weekends, and holidays. Experience in food and beverage service, particularly in overseeing front-of-house operations during events and peak service times. Must be in UAE Benefits The salary is AED 5000- AED 8000 basic salary plus free accommodation and food, and all other benefits as per UAE laws

Job Vacancy: Operation Manager (Restaurant) We are looking for a skilled Operation Manager to oversee daily restaurant operations, ensure high-quality service, and drive business growth. Key Responsibilities: • Manage and supervise daily restaurant operations. • Lead, train, and motivate staff for excellent performance. • Ensure food quality, hygiene, and safety standards. • Control costs, stock, and supplier relations. • Improve customer satisfaction and resolve issues effectively. • Develop strategies to increase sales and profitability.