customer sevice and sales representive

Ecommerce Company in Abu dhabi is looking for an Experienced Female for Online Sales & Customer Support Position. Requirement Ability to work on ecommerce system (website and order management system), Website chat, Email, Social Media. Minimum one year of experience in a similar position. Bachelor's degree in any related field. Fluent in English. Excellent Microsoft Skills. Excellent communication Skills. Love to work within team spirit. Ability to organize and prioritize the work. Ability to work effectively and high efficiency under pressure. Strong knowledge in Social Media. Presentable. Sales skills. Ability to go fort live selling program. Strong communication skills. Strong computer skills. Responsibilities and Duties Respond to customer sales inquiries and general queries via the phone, website chat, social media and by email. Generating sales through social media and website chat. Responsible for managing social media and website chat to handle general inquiries. Follow up with inquiries and convert it into Sales Provide information on products, offers and promotions to prospects Help prospects determine the products based on their requirements. Benefits Basic Salary + Attractive Commission Job Type: Full-time We are looking for a customer service executive for our new Ecommerce project. Job Duties and Responsibilities Interact with customers to provide and process information in response to sales, inquiries, concerns, and requests about products and services. deal directly with customers either by telephone, WhatsApp, chatbot, and email respond promptly to customer inquiries handle and resolve customer complaints obtain and evaluate all relevant information to handle product and service inquiries provide pricing and delivery information perform customer verifications set up new customer accounts process orders and requests organize workflow to meet customer timeframes direct requests and unresolved issues to the designated resource manage customers' accounts keep records of customer interactions and transactions record details of inquiries, comments and complaints record details of actions taken prepare and distribute customer activity reports communicate and coordinate with internal departments follow up on customer interactions provide feedback on the efficiency of the customer service process Education and Experience Degree or equivalent knowledge of customer service principles and practices knowledge of relevant computer applications knowledge of social media platforms knowledge of administrative procedures Key Skills and Competencies Interpersonal skills communication skills- verbal and written listening skills problem analysis and problem-solving attention to detail and accuracy data collection and ordering customer service orientation adaptability initiative stress tolerance