Guest Services Assistant/Telephone Operator

Roles & Responsibilities Job Role To provide quality food and beverage service in restaurants, bars, lounges, beach & pool and room service. Ensures company implemented ISO 22000:2018 / FSSC Food defense/ HACCP Food safety management system and Hygiene, EHS standards. JOB RESPONSIBILITIES Provides link between kitchen and service areas as well as rooms. Provides table, counter or room service of all menu items including beverages. Update food and beverage knowledge required to carry out duties. Provides advice and recommendations on food and beverage to guests and customers. Receive and store food and beverage items adhering to all food hygiene regulations and procedures. Take all reasonable measures not to handle food or food contact surfaces in any way that is likely to compromise the safety and suitability of the food. Consistently monitors quality of food and beverage being served and reports any irregularity to line manager. Performs all assigned duties efficiently, technically correct following SOP and company procedures. Be aware and follow HACCP procedures and fire safety procedures. Follows and performs assigned tasks on time. Be aware of the reservations in the assigned sections. Is aware of the VIP in house list and arrival/departure of in-house guests. Arrange necessary mise-en-place and side stations where applicable. Greets the guest and presents the menus, takes food and beverage order from the guest by using selling techniques according to SOP. Greets the guest at the door and serves the order according to SOP. Knows all the drinks prices, cocktails, shooters, wine and champagne lists while constantly updating him/herself on new trends in F&B. Posts all orders on the POS and ensures all orders are prepared properly in both kitchen and bar. Served drinks and food according to posted guest order. Verifies that customers are satisfied with the food and beverage served as well as service and if not able to do service recovery, escalates the problem to line manager. Refills customer’s drinks order throughout the meal, where applicable. Offers additional drinks. Performs clearance where and when applicable. Resets the table for the next customer where and when applicable. Ensures that all trolleys in room service are fully laid out and ready to service. Actively uses upselling techniques and aims to exceed guest expectations and increase revenues while contributing to the departmental goals and objectives. Ensures timely reporting of malfunctioning equipment and any maintenance to the line manager. Reduces waste and supplies while re-using and recycling. Complies with company grooming and hygiene standards, adheres to the provisions outlined in the company policies, rules and procedures handbook. Attends all scheduled trainings and complies with time and attendance policies. Qualifications High School or equivalent. GED or Vocational education. Hospitality Education Food Hygiene – BASIC HACCP Awareness – BASIC Food safety and food hygiene specified by the standards/legislation. Minimum one-year experience in the same or similar role. 5-star hotel operation or high-volume stand-alone outlets that serves alcoholic beverages. Basic knowledge on alcoholic and non-alcoholic beverages. Knowledge in food and beverage service standards. WSET Level 1 Service and selling skills Cashiering procedures Using of POS Desired Candidate Profile Competencies Familiarity with hotel or stand-alone outlet operations Effective Communication Teamwork Flexibility and Adaptability Customer Focus Pro-Activeness Problem solving Drive for Results Knowledgeable about Environment, Health & Safety Able to work under pressure Attention to details Able to stand, walk, work long hours Able to work both indoors and outdoors

Our Client is a well established Restaurant group running successful and award winning restaurants in Dubai. Currently they are looking for waitresses to join their team for new outlets they will open. We are looking for a skilled Waiter or Waitress to take orders and deliver food and beverages to our customers. The right Waiter/Waitress uplifts the dining experience for customers. We are looking for someone who will have the patience, personality and perseverance to thrive in this role. Waiter/Waitress responsibilities include greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties and collecting the bill. If you are able to perform well in fast-paced environments, we’d like to meet you. To be a successful Waiter or Waitress, you should be polite with our customers and make sure they enjoy their meals. You should also be a team player and be able to effectively communicate with our Kitchen Staff to make sure orders are accurate and delivered promptly. Keep in mind that Waiter/Waitress duties may require working in shifts and/or occasionally during weekends and holidays. Ultimately, it is the duty of our Waiters/Waitresses to provide an excellent overall dining experience for our guests. Responsibilities Greet and escort customers to their tables Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies) Prepare tables by setting up linens, silverware and glasses Inform customers about the day’s specials Offer menu recommendations upon request Up-sell additional products when appropriate Take accurate food and drinks orders, using a POS ordering software,order slips or by memorization Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages Communicate order details to the Kitchen Staff Serve food and drink orders Check dishes and kitchenware for cleanliness and presentation and report any problems Arrange table settings and maintain a tidy dining area Deliver checks and collect bill payments Carry dirty plates, glasses and silverware to kitchen for cleaning Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties) Follow all relevant health department regulations Provide excellent customer service to guests Requirements Proven work experience as a Waiter or Waitress Hands-on experience with cash register and ordering information system Basic math skills Attentiveness and patience for customers Excellent presentation skills Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment Active listening and effective communication skills Team spirit Flexibility to work in shifts High school diploma; food safety training is a plus Benefits Dhs 1500 - 2200 + Dhs 400 Food allowance + Dhs350 to 500 (Service charge Avg) +Dhs 600-800 Credit card tips + free Accommodation + Transport + uniforms + Health insurance + air ticket ( once every two years) + Paid leave as per UAE laws

We are hiring a young, energetic Juice Maker for a busy restaurant in Dubai. You’ll prepare fresh juices, smoothies, and specialty coolers with consistent quality and speed. Responsibilities • Prepare, garnish, and serve beverages to order • Maintain hygiene, food safety, and workstation cleanliness (HACCP standards) • Manage mise en place: wash/peel/chop fruits & vegetables, prep syrups and purees • Operate and maintain commercial juicers, blenders, ice machines, and POS • Upsell items and suggest flavor combinations Beverage Range You Can Prepare • Fresh Single Juices: orange, apple, pineapple, watermelon, pomegranate, grapefruit • Vegetable Juices: carrot, beetroot, celery, cucumber, tomato • Fruit + Veg Blends: carrot–orange–ginger, beet–apple–lemon, cucumber–mint–lime, celery–green apple–parsley • Smoothies (Fruit-Based): mango–banana, strawberry–banana, tropical (pineapple–mango–passionfruit) • Green Smoothies: spinach–pineapple–banana, kale–apple–kiwi–lemon, avocado–spinach–dates • Protein/Meal Smoothies: banana–peanut butter–oats–protein; cocoa–almond–banana–protein; berry–yogurt–chia–protein • Yogurt/Lassi: mango lassi, sweet/salted lassi, berry–yogurt–honey • Milkshakes (dairy/plant-based): chocolate, vanilla, strawberry, avocado–pistachio, date–almond • Wellness Shots: ginger–lemon, turmeric–black pepper–honey, wheatgrass • Lemonades & Ades: classic lemonade, lemon–mint, strawberry lemonade, cucumber–lime cooler • Agua Frescas & Infused Waters: watermelon–mint, pineapple–ginger, cucumber–basil • Iced Teas & Herbal Coolers: peach iced tea, lemon iced tea, hibiscus cooler, lemongrass–mint • Mocktails (non-alcoholic): virgin mojito, piña colada mocktail, passionfruit mule, sparkling berry cooler • Slushies/Frappes: mango slush, lemon–mint slush, coffee frappe • Coconut & Electrolyte Blends: coconut water–pineapple, watermelon–coconut–lime • Hot Infusions: hot lemon–ginger–honey, spiced apple, mint–lemon Requirements • Minimum 1 year experience in a juice shop, restaurant, or hotel • Good communication skills; customer-friendly and fast-paced mindset • Knowledge of portioning, recipe consistency, and basic inventory/stock rotation • Able to work shifts, weekends, and holidays Salary & Benefits • AED 1,800 – 3000 (based on experience) • Accommodation provided • Employment visa provided • Staff meal + benefits as per UAE law How to Apply Please email your CV. (Include a recent Photo, Salary expectation, and current visa status.)

Roles & Responsibilities A Waiter/ess at Conrad Abu Dhabi Etihad Towers Hotel is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings. What will I be doing? As a Waiter/ess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Waiter/ess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards: Manage guest queries in a friendly, timely, and efficient manner Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents Ensure knowledge of menu and all products Ensure mis-en-place is well stocked at all floor stations Follow correct reporting procedures if faced with issues Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene Comply with hotel security, fire regulations and all health and safety legislation Desired Candidate Profile What are we looking for? A Waiter/ess at Conrad Abu Dhabi Etihad Towers Hotel is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Positive attitude Good communication skills Committed to delivering high levels of customer service Excellent grooming standards Flexibility to respond to a range of different work situations Ability to work on your own or in teams It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Experience in Food and Beverage department in a luxury setting Previous experience of cash handling Knowledge of Food Hygiene Regulations

Looking for a fun and exciting job in the hospitality industry? Join our client who are running a group successful lifestyle restaurants in Dubai! They are currently seeking a vibrant and passionate Waitress to join their team at a Western concept lifestyle restaurant. In this role, you will be responsible for providing exceptional service to their guests and ensuring their overall dining experience is memorable. If you have a passion for hospitality and enjoy working in a fast-paced environment, we want to hear from you! Responsibilities Greet guests upon arrival and inform them of specials and menu offerings Take orders from customers and relay them to the kitchen staff Serve food and drinks to guests and ensure they are satisfied with their orders Clear tables and reset them for upcoming customers Provide exceptional customer service and handle guest complaints with grace and professionalism Maintain cleanliness of the dining area and ensure all tables are presentable Upsell menu items to guests to increase revenue for the restaurant Requirements High school diploma or graduation or equivalent in Hotel or Culinary school is essential College Freshers from Culinary or Hotel school are welcome Must be friendly, outgoing, and have excellent communication skills Must be able to work in a fast-paced environment and under pressure Ability to work in a flexible schedule, including evenings, weekends, and holidays Ability to stand and walk for prolonged periods of time Must be able to work well in a team environment and have a positive attitude Benefits The salary is AED 1700 - 2400 + AED 400 Food allowance + AED 250 to 450 (Service charge Avg) +AED 1200 Credit card tips + Cash tips + free Accommodation + Transport + uniforms + Health insurance + air ticket ( once every two years) + Paid leave as per UAE laws

We are looking for a candidate who worked as commis chef or have the experience to act as a commis chef or worked as a Barista in a branded coffee shop or as a Kitchen helper. He/She knows how to prepare basic sandwiches, salad, do basic cooking and frying (burger and fries), and serve hot/cold drinks. He/She should know using POS taking orders, payments, cashier opening and closure of the food truck. As minimum have completed basic food safety trainings. PIC is a plus. The candidate Shall be based in UAE and available to join immediately. The location of the Job is in Dubai Safari Park. He/She shall be self dependent, problem solver, understand and comply to Dubai Safari and the Kiosk policies and procedures, punctual, honest, respectful, polite, customer oriented and good seller. He/She should manage the work as it’s his/her own work. Very convenient working hours from 8:30 to 18:00. One day off per week per schedule. Total Salary package D2000-D3000 depending on the experience and certificates. One free meal per day. Plus staff discount for other purchases. (More details will be provided during the interview) Having your own UAE resident and insurance is an advantage. Having a driving license or living next to public transportation with connections to Dubai Safari Park is a plus. Professional English language is a Must. Other languages (Arabic, Russian, Mandarin, etc.) is a plus. Apply only if you meet the above requirements. Abroad applications will be rejected. Looking forward having you part of our future project.