Customer Service Management Unpacked: Atlassian’s Next Evolution

Atlassian's Service Collection, a major step forward that brings together Jira Service Management, Customer Service Management, and Rovo Agents under one intelligent platform. Join us as we unpack what this means for teams managing both internal IT support and external customer service. Learn how Customer Service Management helps organizations deliver seamless support experiences through a customizable portal, AI-powered agents, and shared asset visibility across business and software teams. What You’ll Learn How Customer Service Management extends Jira Service Management to external customer support. Key capabilities of the new Service Collection, including Rovo AI agents and platform-wide Assets. Why this evolution matters for IT, customer support, and business teams alike. What to expect from the upgrade process and how to get ready for February 2026. Perfect For ITSM and Support Leaders looking to unify internal and external service delivery. Atlassian Admins preparing for the Service Collection rollout. Customer Experience & Ops Teams exploring AI and automation in service workflows. Project & Product Teams managing shared assets across departments. Speakers: Geoff Mether, CEO Togetha Group: With over thirty years in the IT industry in Australia and UK. Geoff was an Australian Government Director, managing programs, projects and procurement. Geoff started Togetha as he enjoys the collaboration between people, clients and suppliers. Geoff is also an Atlassian Champion who leads the Canberra Chapter, he regularly runs virtual events with marketplace vendors. Rajesh Shanmugam: CEO, Enjo AI Pioneer in AI-powered productivity solutions.Led game-changing Slack integrations for Fortune 500 companies. Discover his blueprint for 10x support team efficiency. Shivam Sharma: Shivam leads Sales & Marketing at Optimizory, driving adoption of enterprise solutions that merge technology with customer value. With a strong go-to-market background, he bridges the gap between business and IT — focusing on how innovation drives customer success and competitive advantage. Bibek Behera: Atlassian Consultant at Strategenics with nearly a decade of experience across consulting, software testing, and product support engineering. He’s known for enabling organizations to boost system reliability, streamline workflows, and accelerate digital transformation through quality-driven, customer-centric practices. Piyush Annadate: A Senior Atlassian Engineer at Snowflake, specializing in Jira and Confluence at scale, from multi-instance cloud migrations to advanced automation and data architecture. As an Atlassian Creator and Community Leader, he shares deep expertise in building resilient Atlassian ecosystems and solving complex platform challenges through engineering-first thinking. 🎯 Reserve Your Spot Today! Don’t miss this opportunity to transform your IT support operations. Agenda --- Speakers Geoff Mether - Togetha Group (CEO) As the CEO of Togetha Group Pty Ltd, my team and I work with government agencies and enterprise clients to understand the current pain points they’re experiencing within their service delivery systems and software products. By understanding where effort is being spent, and the relationship between tasks, processes, and systems, we enable executives to drive quantifiable improvements in custome… Rajesh Shanmugam - Enjo AI (Founder & CEO) Tech Entrepreneur. Building for the future of work. Excited about the transformative potential of AI powered conversational apps at work. 16+ years of experience building scalable enterprise software products deployed at top Fortune companies around the world. He enjoys the process of transforming innovative ideas into software products that work at scale. Shivam Sharma - Optimizory Technologies (Sales Exec.) Bibek Behera - Strategenics (Atlassian Expert) Around a decade of experience in consulting, testing, and product support engineering, I am passionate about driving customer success and digital transformation. Skilled in solving complex problems, optimizing workflows, and enabling teams to deliver smarter, faster, and better results through the power of modern tools and collaboration. 💡 Piyush Annadate - Snowflake (Senior Atlassian Engineer) Moderator Rajesh Shanmugam - Enjo AI (Founder & CEO) Tech Entrepreneur. Building for the future of work. Excited about the transformative potential of AI powered conversational apps at work. 16+ years of experience building scalable enterprise software products deployed at top Fortune companies around the world. He enjoys the process of transforming innovative ideas into software products that work at scale. Hosted By Raj Shanmugam, Atlassian Community Leader rajesh shanmugam, Atlassian Community Leader --- Global Partner Atlassian (http://atlassian.com) Millions of users globally rely on Atlassian products every day for improving software development, project management, collaboration, and code quality. Partner Enjo (https://www.enjo.ai) Enterprise grade Generative AI for support automation --- For over a decade, Atlassian customers have come together to network, share ideas, solve problems, and find new ways to use Atlassian products. Today, more than 15,000 people take part in Atlassian community events in more than 30 countries. --- Complete your event RSVP here: https://ace.atlassian.com/events/details/atlassian-coimbatore-presents-customer-service-management-unpacked-atlassians-next-evolution/.