Sales - Pre & Post Job Listings

Technical Account Manager63370429136387110

Workable

Technical Account Manager

In this role you will serve as a key liaison between our customers and internal teams, ensuring seamless technical integration and support. You will build and maintain strong relationships with customers, helping them achieve their technical objectives while proactively addressing any challenges. In this role, you will oversee the end-to-end technical delivery process by collaborating closely with technical and product teams. Additionally, you will ensure providing the appropriate technical guidance during presales process. By fully owning the technical presales phase and delivering ongoing technical excellence, the TAM role ensures a seamless customer journey from presales to post-sales success. Fully own the technical presales phase, leading discovery sessions, product demonstrations, and solution alignment with potential customers. Develop and maintain strong, long-lasting relationships with assigned customer accounts. Act as the primary technical point of contact, addressing inquiries, escalations, and solution recommendations. Align our solutions with the customer’s business objectives to ensure long-term success. Develop an in-depth understanding of Mondia products, integrations, and functionalities to provide expert guidance. Stay updated on industry trends, emerging technologies, and competitive landscapes. Offer insights to clients and partners on how to best utilize new and existing product features to maximize value. Identify and drive expansion opportunities within existing customer accounts. Work closely with technical delivery and planning teams to execute the commercial roadmap. Identify potential risks early and develop mitigation strategies to keep projects on track. Monitor service performance and proactively address technical issues, working closely with internal teams to resolve them efficiently. Track support requests to detect recurring issues and recommend product/service improvements. Track SLAs and act as focal point of escalation for any SLA breach for post live tickets Ensure clear and transparent communication with internal and external stakeholders regarding project status, updates, and potential roadblocks. Provide clients with periodic performance reviews/reporting to track and monitor service performance. Goven sign-off process before any service launch Maintain comprehensive documentation of requirements, technical solutions, and best practices. Identify and implement internal process improvements to enhance efficiency and service quality. Analyse customer product usage and performance metrics to identify optimization opportunities. Requirements Bachelor’s degree in a relevant field (e.g., Computer Science, information technology, Engineering). Proven experience in technical account management, customer success, or technical operations. Proven experience in managing external customers, matching the client’s business requirements with product capabilities. Deep understanding of alternative payment methods and mobile carrier billing space, with prior experience working on such products. Full understanding of APIs with proven working experience in designing or Implementing APIs. Solid technical knowledge for different database types, database design experience, complex query building. Ability to work independently and as part of a cross-functional team. Project management certificate Is a plus Capable of working with Figma and similar tools to create mockups when needed.

Dubai - United Arab Emirates

Negotiable Salary

Senior Services Presales Consultant (AI,Data )63360113031425111

Workable

Senior Services Presales Consultant (AI,Data )

SWATX is hiring a senior, presales, customer facing role who will be required interact with the C-Suite of customers in a Senior Advisory. The Services Presales Consultant will lead go-to-market and demand generation activities that include the development of customers presentations, workshops delivery and, lead Professional Services focused responses to Requests for Proposal (RFPs), and commercial responses including Statements of Work (SOW) and review, effort estimation and transition of work to the delivery organization through appropriate practice management. Requirements You Will: Support highly complex accounts and will lead customer presentations and workshops at the senior leadership level by articulating the IT transformational journey in both business value and technology terms with a special focus on MultiCloud, Data Center and Automation/Integration. Be part of the CEE META (Central Eastern Europe, Middle East, and Africa) team of Services Presales Consultants and primarily work on opportunities in Central West Africa as well as across the wider Africa region. Inclusive to directly assigned opportunities you will support regional Services Presales Consultants with your subject-matter expertise. Manage Solution development (sometimes using expertise from other disciplines) including solution design, scope documents, risk profile, and financials; coordinate the Team of Subject Matter Experts and Solution Architects in the Solution definition and services effort estimates Create deliverables, RFP responses and SOW based on Dell Services offers according to the Solution needs. Act as the Services Presales solution owner and contribute to the sales pursuit strategy. Ensure internal Services Deal Governance is applied to all proposals and responses (RFP and SOWs) and support deal negotiation and closure to include transition support to service delivery Contribute to business results through quality of solution, advice and decisions. SME and evangelist regarding Dell Services Brand: represent DTS in Dell Tech Organization through internal presentations, programs and training Data/AI/DHW knowledge and experience is a must. Location is Warsaw with occasional travel to rest of CEE Essential Requirements: Expert level experience in IT transformation including Multi Cloud solutions, Data Center, Virtualization, Automation, Infrastructure-as-Code, Application Transformation, Data Analytics and AI solutions and integration of all these into existing IT environments. Proficient in multiple service areas and technologies Previous experience of acting as a solution lead, pre-sales consultant, solution architect and proven skills and experience in constructing services solutions (scope services, assemble effort estimates, plan programs and work packages) Thorough understanding of a services P&L and cash flow development (including business impact), risk analysis and commercial models such as Fixed Price, T&M and incorporation of 3rd party contracts Proven experience in client facing roles and effectively influencing at all levels (up to CxO) with ability to construct, tailor, and negotiate service contracts (e.g. Statements of Work) for both customer engagement and partner provisioning Exceptional consulting skills, including methods, tools and techniques to apply within an IT transformation context; professional communication skills in English; ability to work across EMEA in an international environment. Desirable Requirements Working knowledge of Dell and VMware product portfolio. Understanding of IT Cyber Security and Artificial Intelligence and Cloud Hyperscale’s solutions.

Dubai - United Arab Emirates

Negotiable Salary

Key Account Manager - IT Security Services Sales63370443355393112

Workable

Key Account Manager - IT Security Services Sales

Apt Resources is seeking a dynamic Key Account Manager to join our client’s team in the cybersecurity domain. This role is ideal for a sales-driven professional with strong client relationships in the UAE, ready to drive high-value IT security solutions across the region. If you have a passion for consultative selling and the ambition to be part of a fast-growing cybersecurity portfolio, we want to hear from you. Responsibilities: To conduct market research to identify selling possibilities and evaluate customer needs. Plan, develop and control sales and service programs Review operational records and reports to project sales and determine profitability. Monitor customer preferences to determine the focus of sales efforts. Represent the company at trade association meetings to promote products. Resolve customer complaints regarding sales and service. Actively seek out new sales opportunities through cold calling, networking, and social media. Set up meetings with potential clients and listen to their requirements and concerns. Mapping customer pain points and requirements with our strategic vendor and organizing technical sessions. Prepare and deliver appropriate presentations on products and services. Create frequent reviews and reports with sales and financial data. Negotiate/close deals and handle complaints or objections. Must be able to travel to HQ in Dubai once a month to collaborate with team members to achieve better results. Gather feedback from customers or prospects and share it with internal teams. Monitoring market trends and providing regular competitor feedback. Requirements Proven 8+ years of experience in Cyber Security Sales in Saudi Arabia or UAE. Must have 8-10 Solid relationships with potential customers in cybersecurity. Excellent knowledge of MS Office Hands-on experience with CRM software such as Salesforce, and Zoho is a plus Thorough understanding of sales, relationship management, and negotiating techniques Fast learner and passion for sales Self-motivated with a results-driven approach Aptitude in delivering attractive presentations Must have either a valid UAE driving license. Should have school / masters’ qualification. Proficient in Arabic & English. Benefits The salary is AED 15k - 25k depending on experience and qualifications.

Abu Dhabi - United Arab Emirates

Negotiable Salary