Kayak Shop Operations Manager (Water sport shop)

We are a premier kayak destination in the UAE, specializing in kayak sales, equipment rentals, and guided kayak fishing experiences. Our passion is empowering water adventures, and we’re seeking a dynamic Operations Manager to lead our team and drive growth. Role Overview: You’ll oversee all aspects of our shop’s daily operations, ensuring exceptional customer experiences, efficient processes, and profitability. This is a hands-on leadership role combining retail management, logistics, marketing, and team development. Key Responsibilities: 1. Rental & Booking Management: - Manage kayak rental reservations, scheduling, and payment processing. - Oversee equipment inspection, maintenance, and inventory tracking. - Optimize booking systems (digital/physical). 2. Sales & Customer Service: - Lead retail sales of kayaks, paddling gear, and fishing equipment. - Resolve customer inquiries and build long-term relationships. - Train staff on product knowledge and sales techniques. 3. Supplier & Inventory Control: - Liaise with suppliers for stock procurement and pricing negotiations. - Monitor inventory levels and reorder products proactively. - Manage purchase orders and deliveries. 4. Marketing & Outreach: - Develop local marketing strategies (social media, partnerships, events). - Create promotional campaigns for rentals, sales, and fishing tours. - Maintain online presence (website, Instagram, Facebook). 5. Team Leadership: - Recruit, train, and schedule staff (sales, rental technicians, guides). - Set performance targets and conduct evaluations. - Foster a customer-centric team culture. 6. Operations & Compliance: - Ensure shop safety, cleanliness, and operational efficiency. - Handle daily finances (cash management, basic reporting). - Implement process improvements. Qualifications: - Experience: 3+ years in retail management, preferably in sports equipment, outdoor gear, or rental operations. - Leadership: Proven ability to manage teams and drive performance. - Communication: Fluent English (essential); Arabic (strong advantage). - Technical Skills: Proficiency in POS systems, inventory software, and social media. - Industry Passion: Knowledge of kayaking/fishing (highly desirable). - Organisational Skills: Multitasking ability in fast-paced environments. - Flexibility: Willingness to work weekends/holidays as needed. We Offer: - Competitive base salary: AED 4,000 – 8,000/month - Performance-based commission on sales/rentals - Opportunity to grow within a niche outdoor brand