CRM System Administrator - Zoho Experience

Position Overview We are seeking a skilled CRM System Administrator with extensive Zoho experience to manage, optimize, and maintain our customer relationship management systems. The ideal candidate will have a strong technical background in CRM administration, data management, and process optimization to support our sales, marketing, and customer service teams. Key Responsibilities - System Administration & Management Administer and maintain Zoho CRM platform, ensuring optimal performance and user experience Configure and customize Zoho modules, fields, workflows, and automation rules Manage user permissions, roles, and security settings across the CRM system Perform regular system maintenance, updates, and backups Monitor system performance and troubleshoot technical issues - Data Management & Integration Oversee data quality, integrity, and standardization across all CRM records Design and implement data import/export processes and migration strategies Integrate Zoho CRM with other business applications and third-party tools Create and maintain data validation rules and duplicate management protocols Generate and distribute regular data reports and analytics - Process Optimization & Automation Analyze business processes and recommend CRM improvements Design and implement automated workflows to streamline sales and marketing processes Create and maintain custom dashboards, reports, and analytics for various stakeholders Develop and document standard operating procedures for CRM usage Train end users on CRM best practices and new features - User Support & Training Provide technical support and troubleshooting assistance to CRM users Conduct training sessions for new users and ongoing education for existing users Create and maintain user documentation, guides, and training materials Collaborate with department heads to understand and address specific CRM needs *** Required Qualifications - Technical Skills 3+ years of hands-on experience with Zoho CRM administration Proficiency in Zoho suite applications (Zoho CRM, Zoho Creator, Zoho Analytics) Experience with CRM data migration, API integrations, and third-party connectors Knowledge of database management and SQL queries Understanding of web technologies (HTML, CSS, JavaScript) for customization Experience with data analysis tools and reporting platforms - Professional Experience Bachelor's degree in Information Technology, Business Administration, or related field 4+ years of experience in CRM administration or similar technical role Previous experience in data management and business process optimization Proven track record of successful CRM implementations or major system upgrades - Core Competencies Strong analytical and problem-solving skills Excellent communication and training abilities Detail-oriented approach to data management and system configuration Ability to work independently and manage multiple projects simultaneously Customer service mindset with focus on user satisfaction - Preferred Qualifications Zoho CRM certification or other relevant CRM certifications Experience with marketing automation platforms and lead management Knowledge of sales processes and customer lifecycle management Familiarity with GDPR and data privacy regulations Previous experience in digital marketing or sales operations Project management experience or certification - Technical Environment Primary platform: Zoho CRM Integration tools: Zapier, Zoho Flow, custom APIs Reporting tools: Zoho Analytics, Excel, Google Sheets Additional systems: Email marketing platforms, e-commerce integrations, telephony systems *** What We Offer Competitive salary commensurate with experience Professional development opportunities and training. Flexible work arrangements Opportunity to work with cutting-edge CRM technologies Collaborative team environment with growth potential Reporting Structure Reports to: IT Supervisor/Operations Manager Direct Reports: None (individual contributor role) Daily interaction: Sales team, Marketing team, Customer Service representatives, and end users requiring CRM support Application Process: Please submit your resume along with a cover letter highlighting your Zoho CRM experience and specific examples of process improvements or system optimizations you've implemented.