Manage customer enquiries in a professional, accurate, and timely manner across multiple (online & chat) communication channels. Engage with both potential and existing customers to promote services and enhance customer retention. Monitor customer activity levels, gather feedback, and provide insights to improve engagement strategies and overall customer experience. Maintain accurate records of customer interactions and ensure high levels of customer satisfaction are consistently achieved. Identify recurring customer issues and propose process improvements to enhance overall efficiency. Support onboarding of new customers by providing guidance on products, services, or platforms. Ensure compliance with company policies, procedures, and service standards in all customer interactions.
Kah Xin Ng
Star Global Recruitment
Kah Xin Ng
Star Global Recruitment
