Ladies Salon Receptionist – Muwaileh, Sharjah (Fresha App Experience Required)

A newly established ladies’ salon in Muwaileh, Sharjah is looking for a professional and highly experienced Receptionist to oversee the front desk and ensure smooth day-to-day operations. The ideal candidate must have a strong background in salon or beauty industry reception, excellent communication skills, and full knowledge of the Fresha app for managing appointments and client records. The Receptionist will also play a vital role in managing staff schedules, duty hours, and attendance, ensuring operations run efficiently and in line with salon standards. Key Responsibilities: Salon Operations Management • Oversee daily salon operations to ensure smooth workflow and high service standards. • Manage staff schedules, duty hours, shifts, and leave requests. • Supervise attendance, punctuality, and staff discipline. • Monitor service quality and ensure consistent client satisfaction. Front Desk & Client Relations • Greet clients warmly and create a welcoming, professional atmosphere. • Manage bookings, cancellations, and rescheduling through the Fresha app. • Handle calls, WhatsApp, emails, and walk-in inquiries. • Provide accurate information about salon services, packages, and promotions. • Address client inquiries and complaints in a polite, professional manner. Financial & Administrative Duties • Manage client payments (cash, card, bank transfer) and maintain accurate POS records. • Prepare daily sales summaries and weekly/monthly performance reports (sales, bookings, expenses). • Oversee inventory control, track usage, and coordinate supply orders. • Ensure full compliance with health, safety, and municipality regulations. Sales & Marketing • Promote salon services, packages, and seasonal offers to boost bookings. • Suggest and implement marketing strategies to attract new clients. • Motivate staff to achieve upselling and cross-selling targets. • Support loyalty programs, client retention initiatives, and special events. ⸻ Requirements: • 5–10 years of proven experience in salon management, reception, or the beauty industry. • Strong leadership, organizational, and problem-solving skills. • Excellent communication in Arabic and English. • Proficiency in Fresha app (mandatory), booking systems, and POS software. • Professional appearance, customer-service oriented, with a positive attitude. • Must have an established client base in Sharjah.