Guest Relations Executive

Apt Resources is seeking a professional and friendly Door Lady to join their client's team at a luxurious Hotel. As a Door Lady, you will be responsible for warmly welcoming guests, providing assistance with luggage, opening doors, and ensuring a smooth and pleasant arrival and departure experience. Your role will also involve assisting with guest inquiries and coordinating with other hotel staff to meet guest needs. The ideal candidate will have a friendly and welcoming demeanor, possess excellent communication skills, and be able to provide exceptional customer service. Requirements Prior experience as a Door Lady or in a similar role Strong customer service skills Ability to lift and carry heavy luggage Friendly and welcoming personality Excellent communication and interpersonal skills Professional appearance and demeanor Benefits TBD

Roles & Responsibilities Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts to get it right for our guests and our business each and every time.

Waiter Responsibilities (Beverages & Light Snacks): • Prepare and serve hot and cold beverages (tea, coffee, juices, etc.) • Assist in preparing and presenting light snacks • Take customer orders and serve food and drinks efficiently • Ensure cleanliness and organization of the service area • Provide excellent customer service with a friendly attitude • Follow hygiene and safety standards at all times

Apt Resources is seeking a talented and dynamic Restaurant Supervisor to join the team at an esteemed upmarket casual restaurant in Dubai. As a Restaurant Supervisor, you will be instrumental in delivering an exceptional dining experience while ensuring the efficient operation of the restaurant. If you have a passion for food, drink, and hospitality, and have a holistic understanding of customer satisfaction, we invite you to apply! Responsibilities Coordinate daily restaurant operations, ensuring a seamless service flow from the front-of-house to the kitchen. Supervise, train, and support the restaurant staff, inspiring them to provide top-notch service to guests. Manage scheduling, staff performance, and employee relations to cultivate a positive work environment. Monitor service standards and customer feedback, continually seeking ways to enhance the dining experience. Collaborate with the culinary team to develop menu offerings and specials that align with customer preferences. Oversee inventory management, including ordering supplies and minimizing waste. Ensure compliance with health and safety regulations, implementing best practices for sanitation. Handle guest inquiries and resolve complaints in a proactive manner, maintaining the restaurant’s reputation for excellence. Requirements Minimum of 3 years of experience in a supervisory role within the restaurant or hospitality industry. Strong knowledge of food and beverage operations, trends, and high standards of customer service. Exceptional leadership, interpersonal, and communication skills. Ability to work under pressure and demonstrate problem-solving capabilities. Proficient in restaurant management software and Microsoft Office Suite. Flexibility to work evenings, weekends, and holidays as required. Knowledge of health and safety regulations and commitment to maintaining standards. Benefits AED 3500 - 4700 basic salary range depending on the experience. Plus 400 Food allowance + 350 to 500 (Service charge Avg) + 600-800 Credit card tips + free Accommodation + Transport + uniforms + Health insurance + air ticket (once every two years) + Paid leave as per UAE laws

Roles & Responsibilities Job Role To provide quality food and beverage service in restaurants, bars, lounges, beach & pool and room service. Ensures company implemented ISO 22000:2018 / FSSC Food defense/ HACCP Food safety management system and Hygiene, EHS standards. JOB RESPONSIBILITIES Provides link between kitchen and service areas as well as rooms. Provides table, counter or room service of all menu items including beverages. Update food and beverage knowledge required to carry out duties. Provides advice and recommendations on food and beverage to guests and customers. Receive and store food and beverage items adhering to all food hygiene regulations and procedures. Take all reasonable measures not to handle food or food contact surfaces in any way that is likely to compromise the safety and suitability of the food. Consistently monitors quality of food and beverage being served and reports any irregularity to line manager. Performs all assigned duties efficiently, technically correct following SOP and company procedures. Be aware and follow HACCP procedures and fire safety procedures. Follows and performs assigned tasks on time. Be aware of the reservations in the assigned sections. Is aware of the VIP in house list and arrival/departure of in-house guests. Arrange necessary mise-en-place and side stations where applicable. Greets the guest and presents the menus, takes food and beverage order from the guest by using selling techniques according to SOP. Greets the guest at the door and serves the order according to SOP. Knows all the drinks prices, cocktails, shooters, wine and champagne lists while constantly updating him/herself on new trends in F&B. Posts all orders on the POS and ensures all orders are prepared properly in both kitchen and bar. Served drinks and food according to posted guest order. Verifies that customers are satisfied with the food and beverage served as well as service and if not able to do service recovery, escalates the problem to line manager. Refills customer’s drinks order throughout the meal, where applicable. Offers additional drinks. Performs clearance where and when applicable. Resets the table for the next customer where and when applicable. Ensures that all trolleys in room service are fully laid out and ready to service. Actively uses upselling techniques and aims to exceed guest expectations and increase revenues while contributing to the departmental goals and objectives. Ensures timely reporting of malfunctioning equipment and any maintenance to the line manager. Reduces waste and supplies while re-using and recycling. Complies with company grooming and hygiene standards, adheres to the provisions outlined in the company policies, rules and procedures handbook. Attends all scheduled trainings and complies with time and attendance policies. Qualifications High School or equivalent. GED or Vocational education. Hospitality Education Food Hygiene – BASIC HACCP Awareness – BASIC Food safety and food hygiene specified by the standards/legislation. Minimum one-year experience in the same or similar role. 5-star hotel operation or high-volume stand-alone outlets that serves alcoholic beverages. Basic knowledge on alcoholic and non-alcoholic beverages. Knowledge in food and beverage service standards. WSET Level 1 Service and selling skills Cashiering procedures Using of POS Desired Candidate Profile Competencies Familiarity with hotel or stand-alone outlet operations Effective Communication Teamwork Flexibility and Adaptability Customer Focus Pro-Activeness Problem solving Drive for Results Knowledgeable about Environment, Health & Safety Able to work under pressure Attention to details Able to stand, walk, work long hours Able to work both indoors and outdoors

Salad Chef – Arabic and Continental Salads About the Role We’re hiring a young, energetic Salad Chef to lead the cold kitchen for a busy restaurant in Dubai. You must be confident with Arabic salads like Fattoush, Hummus, Tabbouleh, Feta Cheese Salad, and a broad range of continental salads and dressings. Responsibilities • Prepare and plate Arabic & continental salads, mezze, and cold appetizers • Mix house dressings, marinades, and vinaigrettes; ensure recipe consistency • Manage mise en place, portioning, and buffet/catering production • Maintain hygiene and food safety standards (HACCP), labeling & stock rotation • Coordinate with the hot kitchen for timely service; uphold presentation standards Requirements • Minimum 2 years in an Arabic restaurant or hotel cold kitchen • Strong knowledge of Arabic salads (Fattoush, Hummus, Tabbouleh, Feta Cheese Salad) and continental classics (Caesar, Greek, Russian Salad, Coleslaw, etc.) • Fast knife skills, accuracy, and consistency under pressure • Team player, good communication, flexible for shifts/weekends/holidays Salary & Benefits • AED 2,000 – 3,000 (based on experience) • Accommodation provided • Employment visa provided • Staff meal + benefits as per UAE law How to Apply Please email your CV. (Include a recent Photo, Salary expectation, and current visa status.)