Front Office & Guest Services Job Listings

UniTalent

Front Office Manager

Job Description PRIMARY RESPONSIBILITIES Maximizes occupancy and average rate at all time. Closely coordinates room availability with the Director of Sales. Maintains a good relationship with travel agents and tour operators. Coordinates with in-house Engineering and Housekeeping to ensure that there is a maximum number of rooms available for sales at a given time. Answers inquiries pertaining to hotel policies and services. Handles guest complaints professionally. Arranges for special services. Ensures high standards of service at all time. Maintains good relationship with guests and staff. Reviews arrival lists and pre-set the VIP guests with GM and EAM. Makes decisions regarding over-booking based on the hotel policies and standards in consultation with EAM. Participates in yearly forecasting and budgeting with senior management. Observes and analyzes competitive hotels. Prepares reports as required. Supports and determines training programs and prepares an annual training plan. Works with Training Manager to have an active ongoing training plan in progress. Works with Reservations to assist the control of opened and closed dates, availability and condition of rooms and suites, and guest arrival patterns. Analyzes revenue and expenses results monthly. Assists in recruiting and selecting staff. Reports to the senior management regarding to unusual events (revenue, occupancy and guest complaints). Ensures daily manager log-book is maintained. Reviews VIP and arrival lists. Monitors credit policies and audits daily credit report on guest rooms where needed. Holds monthly, staff meetings with minutes taken and submitted to concerned persons. Develops employee recognition programs for his/her operating areas. Complies with company policies and standards. Ensures a high quality of secretarial service at the Business Center. To be familiar with emergency procedures of the hotel. Performs other duties as assigned by supervisor. Interacting with clients, guests, and VIPs in the lobby. Making sure guests are satisfied with the hotel services and provide immediate resolutions or assistances. Administrative Responsibilities Acknowledges and screens daily work schedule. Conducts daily briefing and de-briefing to heads of concerned sections. Proposes an effective duty to ensure sufficiency of manpower in accordance to volume of business. Establishes two-way communication with related departments. Communicates effectively with guests, subordinates, immediate supervisors and other section heads. Manages time effectively by meeting deadlines on time. Administers personnel action on leaves & overtime requests, disciplinary actions and commendation. Completes the profit and capital expenditure budget effectively and timely. Identifies and solves problems in a professional manner. Technical Responsibilities Knows and understands the job description of all positions in his/her department and beware of others. Knows and understands policies relating to his/her department and others. Recognizes good quality products and presentation. Checks and improves all service standards established by the company. Supervises staff activities to maximize revenue and minimize costs. Provides assistance to the staff when required during peak periods. Maintains grooming standards for all personnel. Conserves energy and water at all time by not decreasing guest comfort and cleaning efficiency. Manages wastes by reducing and recycling the wastes, change staff behavior to carefully use all resources. Commercial Responsibilities Communicates effectively with guest, clients, business partners and employees. To be a good sales person to promote hotel s image and businesses. Participates community projects or activities in order to promote the hotel s image and cooperation to improve community relationship. Human Resources Responsibilities Coaches and counsels all staff when applicable. Evaluate objectively the performance of staff in his/her responsibilities. Provides training to all staff in his/her department regularly. Motivates staff to grow within the company. Develops him/herself to be better manager at all times. RELATIONSHIP Reports to Director of Rooms and works closely other department heads to ensure maximum guests satisfaction is delivered. Directs and supervises activities of the departments concurred Coordinates with other managers to ensure smooth operations and all activities of the hotel. Interacts with clients, guests, government officials, supplies, and other important Individual in the community in promoting the hotel. To be able to communicate with guests effectively and efficiently. Others Continuous learning through own IDP. Any other duties as may be assigned by the superior. Accountabilities Represents Dusit s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness. Job Requirements Minimum education of Bachelor degree in Hotel Management or relevant discipline. Minimum of 8 years in Front Office experience in a similar capacity preferably in a 5 star class environment. Knowledgeable in Front Office Operations. Have excellent English communication skills both in written and spoken. Possess professional disposition with excellent interpersonal skills.

Abu Dhabi

Negotiable Salary

Concierge / Travel Specialist63602876982659111

The Rufescent

Concierge / Travel Specialist

The Travel Specialist is responsible for planning, booking, and managing travel arrangements tailored to client preferences, budgets, and schedules. This role requires excellent customer service skills, in-depth travel knowledge, and the ability to deliver exceptional and personalized travel experiences. Key Responsibilities: 1. Consult with clients to understand their travel needs, preferences, and budgets. 2. Answer calls and emails in a prompt manner while following SLA’s and KPI’s 3. Research, plan, and book domestic and international travel including flights, accommodations, transportation, and experiences. 4. Provide expert advice on destinations, travel regulations, weather conditions, currency exchange, and safety. 5. Coordinate travel documentation including visas, insurance, and itineraries when required/necessary. 6. Monitor proactively travel plans and proactively manage any disruptions, delays, or changes. 7. Offer 24/7 support during travel for VIP and high-value clients as needed. 8. Maintain relationships with travel vendors, airlines, hotels, and tour operators to access the best rates and exclusive offerings. 9. Ensure all bookings comply with company policies, budget limits, and client expectations. 10. Track travel expenses and provide accurate reports or invoices as needed. 11. Stay current on global travel trends, restrictions, and best practices. Requirements: 1. Proven experience in travel planning, reservations, or tourism (minimum 2–3 years preferred). 2. Strong knowledge of GDS systems (e.g., Sabre, Amadeus, Galileo) and booking platforms. 3. Excellent communication, problem-solving, and organizational skills. 4. High attention to detail and ability to multitask under pressure. 5. Familiarity with global destinations, travel trends, and luxury travel markets. 6. Customer-focused with a commitment to delivering outstanding service. 7. Flexible work schedule, including evenings, weekends, and availability for urgent requests. 8. Fluent in English, any additional language is an advantage 9. Discreet, professional, and client-service focused. 10. Experienced at working in a KPI working environment and target goaled. 11. Proficient in Microsoft Office Suite and any travel booking tools. 12. Familiar/experienced in CRM Preferred Qualifications: 1. Certification in Travel & Tourism (e.g., IATA, ASTA, CTA). 2. Experience working with luxury, corporate, or VIP travel clients. 3. Multilingual skills are a plus, fluent in English is a must. 4. CRM and itinerary management platform experience (e.g., Travefy, Axus). 5. Familiar in working in a fast pace CS environment

Dubai

Negotiable Salary

Resort Operations Manager - Luxury Hospitality64867150357507112

OK.com

Resort Operations Manager - Luxury Hospitality

Position Overview: Manage daily operations of luxury beach resort or desert camp in UAE, ensuring premium guest experience and operational efficiency. Key Responsibilities: Oversee resort operations with 150-300 rooms Manage multiple departments (F&B, rooms, recreation) Achieve revenue targets of AED 60-100M annually Implement guest experience enhancement programs Coordinate with UAE tourism authorities (DTCM) Manage multicultural staff of 200-400 employees Oversee health and safety compliance Qualifications Required: 10-15 years hospitality management with 6+ years in UAE Degree in Hospitality Management Experience with luxury resort operations Understanding of UAE tourism regulations Network with UAE travel and tour operators Revenue management experience Arabic language proficiency preferred

Dubai

AED 30,000/month

Butler - for Royal Palace63369893406851113

Workable

Butler - for Royal Palace

Apt Resources is currently seeking a highly professional and experienced Butler to join their client, a prestigious Royal Palace in Abu Dhabi. As a part of the team, you will have the opportunity to work in a luxurious and esteemed environment, ensuring the utmost comfort and satisfaction of the royal family. As a Butler, you will be responsible for providing exceptional personalized service to the royal family and their guests. You'll be able to help with various tasks including managing household staff, coordinating events and gatherings, arranging transportation, and ensuring the smooth operation of daily activities. Responsibilities Provide personalized and anticipatory service to the royal family and their guests to exceed their expectations Manage and supervise household staff, ensuring all duties are performed efficiently and to the highest standards Coordinate and oversee events and gatherings, including arranging decorations, catering, and entertainment Arrange transportation for the royal family and guests, ensuring a seamless and comfortable experience Handle confidential matters with discretion and maintain the utmost privacy Requirements Prior experience as a Butler in a high-end luxury setting Excellent communication and interpersonal skills Exceptional attention to detail and organizational abilities Ability to multitask and prioritize tasks effectively Professional demeanor and appearance Fluency in English and proficiency in other languages is a plus Benefits The salary is AED 3,500 plus free accommodation, free food, free toiletries plus all other benefits as per UAE labor laws.

Abu Dhabi - United Arab Emirates

Negotiable Salary

Tagalog Speaking Female Telephone Operator for Luxurious Hotel63370443710722114

Workable

Tagalog Speaking Female Telephone Operator for Luxurious Hotel

Apt Resources is currently looking for a Presentable Tagalog Speaking Female Telephone Operator to join their client's team. As a Telephone Operator, you will be responsible for handling incoming and outgoing telephone calls in a professional and courteous manner. You will assist callers by providing accurate information, taking messages, and transferring calls to the appropriate departments or individuals. Responsibilities: Answer incoming calls and direct them to the appropriate department or individual Greet callers in a friendly and professional manner Provide accurate information to callers regarding company services and policies Take messages and relay them to the intended recipients Assist with making outgoing calls as needed Maintain a log of incoming and outgoing calls Handle customer inquiries and resolve complaints or issues Ensure strict adherence to company telephone etiquette and standards Perform other administrative tasks as assigned Requirements Prior experience as a telephone operator or in a customer service role Professional and presentable appearance Excellent communication and interpersonal skills Good knowledge of telephone systems and equipment Strong customer service skills Ability to handle multiple calls simultaneously Attention to detail and accuracy Ability to work in a fast-paced and demanding environment Benefits TBD

Dubai - United Arab Emirates

Negotiable Salary

Workable

Butler - Royal Family

Apt Resources is seeking a highly skilled and experienced Butler to join the esteemed team at a Royal Family residence. In this prestigious role, you will provide exceptional service to the royal family, managing the household's daily activities with professionalism and discretion. The ideal candidate will possess a keen eye for detail, organizational skills, and a strong commitment to providing a luxurious living experience. Responsibilities Delivering personalized service to the royal family and their guests, anticipating their needs and preferences. Overseeing the smooth operation of the household, including management of household staff and scheduling. Coordinating and executing formal dining experiences and events, ensuring adherence to high standards of service. Managing wine and beverage systems, providing recommendations, and serving drinks appropriately. Maintaining the cleanliness and organization of living spaces, ensuring a polished and well-kept environment. Handling travel arrangements and transportation logistics for the family and their guests. Managing household inventories and supplies, including ordering as needed. Maintaining confidentiality and discretion at all times with respect to the family’s personal matters. Requirements Minimum of 3-5 years of experience as a Butler, preferably in a high-profile or royal environment. Outstanding communication and interpersonal skills. Excellent organizational and multitasking abilities. Strong attention to detail and a service-oriented mindset. Ability to work irregular hours, including weekends and holidays, as required. Fluency in English; additional languages are an advantage. Professional grooming and demeanor. Ability to maintain confidentiality and exercise discretion in all matters. Benefits The salary is AED 5000, plus accommodation, and food provided.

Abu Dhabi - United Arab Emirates

Negotiable Salary

Female GSA for 4 Star Deluxe Hotel63360136903427116

Workable

Female GSA for 4 Star Deluxe Hotel

Apt Resources, a reputable recruitment agency, is seeking a Female Guest Service Agent (GSA) for a 4-star hotel in Dubai. As a GSA, you will be responsible for providing exceptional customer service and ensuring guest satisfaction during their stay. This is a fantastic opportunity to be a part of a dynamic team in a thriving hospitality industry. Responsibilities Welcome guests and assist them with check-in and check-out processes Handle guest inquiries and provide accurate information about hotel amenities, services, and local attractions Promptly respond to guest requests and resolve any issues or complaints in a professional and efficient manner Process payments and maintain accurate records Collaborate with other departments to ensure smooth guest experiences Assist in maintaining the cleanliness and appearance of the lobby and public areas Ensure compliance with hotel policies and procedures Provide personalized recommendations to guests for dining, sightseeing, and entertainment options Requirements Prior experience as a Guest Service Agent or in a similar customer service role is preferred Excellent communication and interpersonal skills Fluency in English is required, proficiency in Arabic or other languages like Russian or German is a plus Must be in UAE Ability to multi-task and work well under pressure Strong problem-solving skills Familiarity with hotel systems such as Opera is a plus Flexibility to work different shifts, including evenings, weekends, and holidays Benefits Basic Salary AED 1700 + fixed AED 500/- per month towards Service Charge plus sharing accommodation ( 2 in 1) plus duty meals and all other benefits as per UAE labor laws. A language allowance of AED 300 will be paid to those who can speak Arabic, Russian, French, or German

Dubai - United Arab Emirates

Negotiable Salary

Guest Relations Executive63369987568769117

Workable

Guest Relations Executive

About GluCare: GluCare Integrated Diabetes Center is a pioneering healthcare facility dedicated to redefining diabetes management through cutting-edge technology, AI-driven care, and a patient-centric approach. As part of our commitment to delivering an exceptional patient experience, we are looking for a Guest Relations Executive to be the first point of contact for our patients, ensuring seamless interactions and an outstanding service experience. Job Summary: The Guest Relations Executive will play a vital role in welcoming and assisting patients, enhancing overall patient satisfaction, and improving front-desk workflows. The ideal candidate is a warm, professional, and customer-focused individual with experience in hospitality, healthcare, or luxury service industries. Key Responsibilities: 1. Patient Reception & Hospitality: Welcome, greet, and assist new and returning patients with professionalism and warmth. Guide patients through the check-in process, ensuring a smooth and stress-free experience. Provide essential information about clinic services, appointments, and procedures. 2. Patient Experience & Satisfaction: Maintain a high level of patient engagement, ensuring that all guests feel comfortable and well cared for. Act as the primary point of contact for patient inquiries and concerns, providing timely and helpful responses. Gather patient feedback to identify areas for improvement and enhance service quality. 3. Workflow & Process Improvement: Assist in optimizing front-desk operations, reducing wait times, and streamlining patient flow. Collaborate with medical and administrative teams to enhance scheduling and coordination. Identify gaps in patient experience and propose improvements to workflows and service delivery. 4. Coordination & Communication Ensure seamless communication between patients, healthcare providers, and administrative staff. Coordinate with the operations team to ensure an efficient and welcoming clinic environment. Assist in managing appointment scheduling, follow-ups, and patient reminders. 5. Digital & Administrative Support: Utilize digital health tools and the clinic’s electronic medical records (EMR) system to support patient interactions. Handle basic administrative duties, such as updating patient records and managing appointment schedules. Understands, follows and supports all hospital infection control programs to ensure patient and staff safety. Requirements Qualifications & Experience: Bachelor’s degree in Hospitality, Business Administration, Healthcare Management, or a related field is preferred. 2+ years of experience in a guest relations, front-desk, or customer service role, preferably in healthcare, hospitality, or luxury services. Strong interpersonal skills with a patient-first mindset. Excellent verbal and written communication skills in English (Arabic is a plus). Ability to handle multiple tasks in a fast-paced environment with a strong focus on organization and attention to detail. Tech-savvy with experience in EMR systems, CRM software, and appointment scheduling tools.

Dubai - United Arab Emirates

Negotiable Salary

Workable

Female GSA Recreation

About the Role Apt Resources is currently hiring for the position of Female GSA Recreation to join our client's team. As a GSA Recreation, you will be responsible for coordinating and delivering recreational activities for guests in a professional and engaging manner. Key Responsibilities Organize and lead recreational activities for guests, such as fitness classes, group exercises, sports activities, and outdoor adventures Ensure a safe and enjoyable environment for all participants Provide excellent customer service by assisting guests with their inquiries and requests Keep track of equipment inventory and report any maintenance issues Participate in training sessions and stay updated with the latest trends and techniques in recreational activities Assist in organizing special events and themed activities for guests Requirements Prior experience in a similar role in the hospitality industry is preferred Must be in UAE Excellent communication and interpersonal skills Passion for fitness and recreational activities Ability to work well in a team and independently Flexible schedule, including evenings, weekends, and holidays Fluency in English is mandatory, additional languages like Arabic, Russian or German would be a plus Benefits Basic Salary AED 1700 + fixed AED 500/- per month towards Service Charge plus sharing accommodation ( 2 in 1) plus duty meals and all other benefits as per UAE labor laws. A language allowance of AED 300 will be paid to those who can speak Arabic, Russian, French, or German

Dubai - United Arab Emirates

Negotiable Salary

Door Lady for Luxurious Hotel63360075513473119

Workable

Door Lady for Luxurious Hotel

Apt Resources is seeking a professional and friendly Door Lady to join their client's team at a luxurious Hotel. As a Door Lady, you will be responsible for warmly welcoming guests, providing assistance with luggage, opening doors, and ensuring a smooth and pleasant arrival and departure experience. Your role will also involve assisting with guest inquiries and coordinating with other hotel staff to meet guest needs. The ideal candidate will have a friendly and welcoming demeanor, possess excellent communication skills, and be able to provide exceptional customer service. Requirements Prior experience as a Door Lady or in a similar role Strong customer service skills Ability to lift and carry heavy luggage Friendly and welcoming personality Excellent communication and interpersonal skills Professional appearance and demeanor Benefits TBD

Dubai - United Arab Emirates

Negotiable Salary