Customer Service Representative - Freight Forwarding

Customer Service Executive – Ajman (Logistics Experience Required) We’re Hiring: Customer Service Executive Location: Ajman Industry: Logistics We are looking for a proactive Customer Service Executive with hands-on logistics experience to manage and support our clients efficiently for immediate joining. Key Responsibilities: • Handling customer inquiries via phone, email, and in person • Coordinating shipment updates and follow-ups with operations teams • Resolving customer complaints and ensuring high satisfaction levels • Preparing delivery schedules, reports, and documentation • Acting as a liaison between clients and internal departments Requirements: • Minimum 2 years of experience in customer service within logistics or freight forwarding • Strong command of English • Philippine Nationality • Excellent communication and problem-solving skills • Familiarity with shipment tracking systems and CRM tools

Head of Company Operations. Role Overview We are looking for a seasoned and execution-focused Operations & Launch Manager to lead the rollout and scaling of our operations across multiple cities. This role will run the full operational setup required for launch — from team building and process development to daily execution and performance oversight. You will be responsible for creating the foundational infrastructure of our logistics and service delivery engine, driving performance through clearly defined SOPs, KPIs, and cross-functional collaboration. You’ll work closely with product, engineering, customer support, and commercial teams to ensure alignment between operational execution and strategic goals. The ideal candidate brings proven experience launching and managing high-performance operations in fast-paced, resource-constrained environments. You must be capable of leading on-the-ground execution while keeping a strategic view on growth, cost, and efficiency. You’ll be expected to introduce industry-leading practices, scale systems quickly, and deliver measurable business results — all while staying within the company’s operational budget for the first year. Key Responsibilities • Launch Execution: Lead end-to-end operational setup in new cities or service zones — including site readiness, fleet integration, staffing, and service testing — to meet aggressive go-live timelines. • Process Design & SOPs: Develop and enforce standardized operating procedures across all operational functions, ensuring quality, compliance, and repeatability. • Team & Department Building: Recruit, train, and manage key functional teams such as logistics, partner onboarding, and fulfillment, tailored to the needs of each launch phase. • Operational Excellence: Drive consistent performance across all operational units — reducing cost, improving delivery time, and raising service reliability. • Innovation in Execution: Propose and implement scalable process improvements and tech-enabled efficiencies that give the company an edge over competitors. • Performance Management: Monitor KPIs including SLA adherence, cancellation rates, rider productivity, and cost-per-delivery; take swift action where needed. • Budget Ownership: Plan and manage operational budgets in coordination with leadership, ensuring sustainable execution aligned with first-year financial targets. • Risk & Issue Resolution: Identify operational risks, gaps, and dependencies early and deploy tactical solutions to resolve them before they affect service. • Cross-functional Alignment: Act as the operational anchor point across product, tech, sales, and marketing teams to ensure coordinated and consistent delivery. Requirements • 7+ years of experience in operations, logistics, or city launch roles — preferably in high-growth tech, delivery, or mobility companies. • Demonstrated success in building teams, creating scalable systems, and launching multi-location operations from the ground up. • Strong financial and operational discipline, with hands-on experience managing multi-zone operations under strict budget constraints. • Experience creating and optimizing SOPs, dashboards, fleet management processes, and operational frameworks that scale. • Advanced proficiency in Excel/Google Sheets and familiarity with CRMs, operations dashboards, and reporting systems. • Outstanding execution skills — decisive, data-driven, and able to deliver under pressure. • Strong interpersonal and leadership skills with the ability to motivate field teams and align diverse stakeholders. • Bachelor’s degree in Business, Supply Chain, Operations, or related field; MBA is a plus. • Fluent in English (Arabic is an advantage). Why This Role Matters This position is central to the success of our go-to-market strategy. You’ll be responsible for turning strategic plans into scalable, efficient, and resilient operations. If you're an individual who thrives under pressure, knows how to lead from the front, and has a track record of launching at speed without compromising quality — we want to speak to you.

Immediate Joiner Only Job Position: Logistics Operation – Air & Sea Working Hours: 9:30 AM to 6:30 PM, Monday Salary: Subject to your fast understanding and execution of work – 5000 AED to 6500 AED Priority Job Role: 1. Dubai Trade – Full awareness (Import + Export + Transit BOE), along with D/O and DP payment, etc. 2. Import and Export document preparation (Invoice + Packing List + HS Code Summary – fast Excel and Word typing skills) 3. Calogi portal for airline AWB and ADM booking – fully experienced 4. Ability to negotiate with airline and shipping line by email and calls 5. Shipping line portal experience for sea booking (Hapag, CMA, MSC) 6. Admin work (salary transfer, bank transfers, bill payments, online renewals of trade license and RTA) 7. Documentation filing and organizing work on company server and physical files 8. Ability to do the job instantly without constant follow-up from manager and instruction 9. Willing to work and put full effort to grow and take managing position in future 10. Fast learner + fast Excel and computer skills are the main skills (additional benefit if you have an accounting background) 11. VAT Submission IF YOU DO NOT HAVE A WELL KNOWALDGE AND EXPERICANCE OF THE ABOVE DO NOT APPLY AND WASTE TIME ( FOR SENIORS

Job Details Key Responsibilities • Import/export shipment follow-up and document preparation • Bank statement reviews and transfer issuance • Air and sea shipment documentation • Data entry into the company system and Excel • Email and phone communication with relevant stakeholders negotiating rates and contracts air and sea • Arrange payment to the Suppliers Have knowledge in EDAS website interested send email to infoataldohageneraldotae and hrataldohageneraldotae

Location: Remote (Flexible, work-from-home) Job Type: Full-time, Permanent Industry: Seafood export Language Requirements: Fluent in English and Mandarin/Putonghua (中文) Deadline: Open until filled About the Company A Norwegian seafood export company is seeking a Logistic and Office Manager to join our team. This is a highly independent role suited for someone who is structured, accurate, and confident in decision-making. The right candidate will support both logistics and sales operations and will, in the long term, be expected to lead the company’s planned expansion in China. Job Description Coordinate logistics and shipping operations Support the sales organization in all trade-related activities Handle administrative follow-ups with customers Manage trade and shipping documents Over time, take responsibility for internal audits, certifications, and quality tasks Occasional travel may be required Qualifications Higher education in accounting and/or logistics is a plus, but not required Proficient in Microsoft Office and quick to learn new IT systems Strong written and verbal communication skills in both English and Mandarin Previous administrative experience is an advantage Independent and confident in decision-making Personal Characteristics Structured, accurate, and self-motivated Strong communication and teamwork skills Analytical and detail-oriented Able to work independently and flexibly We Offer Flexible home office arrangement (Company is based in Norway) Competitive salary and benefits Clear opportunities for promotion and professional development No fixed working hours – you manage your own time based on task completion and performance A supportive team and exciting international working environment Contact Business developer +47 480 77 128 CEO +47 957 68 862 All inquiries will be treated confidentially.

Key Responsibilities: Drive company vehicles for procurement and delivery tasks. Purchase materials and supplies as per company needs. Maintain accurate purchase records and receipts. Ensure timely and cost-effective procurement. Keep vehicle clean, fueled, and in good working condition. Requirements: Valid UAE driving license (Manual/Automatic). Minimum 2 years of experience as a driver and purchaser. Good knowledge of local suppliers and market areas. Basic knowledge of vehicle maintenance. Good communication and negotiation skills.