Business Process Analyst

We are looking looking for a detail-oriented and reliable Data Entry Operator to assist in maintaining our e-commerce website. The ideal candidate should have basic knowledge of computer hardware and IT products and experience with managing product listings online. Key Responsibilities: Enter and update product listings on our website (images, descriptions, specifications, pricing). Ensure accuracy of all product information. Maintain website content and coordinate with the technical team for updates. Monitor product inventory and coordinate with the sales team. Basic editing of product images when necessary. Maintain organized records of all data entered. Support online sales team with timely updates and listings. Requirements: Basic knowledge of computer parts (e.g., processors, motherboards, RAM, SSDs, etc.) Experience with website data entry (e.g., WooCommerce, Shopify, Magento, or similar CMS) Familiarity with MS Excel and Google Sheets. Ability to handle repetitive tasks with accuracy. Good communication skills. Attention to detail and organizational skills. Basic photo editing (Photoshop or similar) is a plus.

Job Summary We are looking for a Senior Microsoft Dynamics 365 CRM Consultant to design, implement, and optimize CRM solutions that enhance customer engagement and business processes. The ideal candidate will have deep expertise in Microsoft Dynamics 365 Customer Engagement (CE), strong problem-solving skills, and the ability to work with cross-functional teams. Key Responsibilities •⁠ ⁠Lead the design and development of Microsoft Dynamics 365 CRM solutions to meet business needs. •⁠ ⁠Configure and customize Dynamics 365 modules (Sales, Customer Service, Marketing, Field Service). •⁠ ⁠Develop and optimize workflows, plugins, Power Automate flows, and custom applications. •⁠ ⁠Integrate Dynamics 365 CRM with other enterprise systems, ERP, and third-party applications. •⁠ ⁠Work closely with stakeholders to gather business requirements and translate them into technical solutions. •⁠ ⁠Perform data migration, system upgrades, and performance optimization. •⁠ ⁠Ensure CRM solutions are compliant with security, data governance, and regulatory requirements. •⁠ ⁠Troubleshoot and resolve CRM-related technical issues and provide support for end-users. •⁠ ⁠Stay updated on Microsoft Dynamics 365 and Power Platform advancements. •⁠ ⁠Provide guidance and mentorship to junior team members. Requirements Qualifications & Skills •⁠ ⁠Bachelor’s degree in Computer Science, Information Technology, or related field. •⁠ ⁠5+ years of hands-on experience with Microsoft Dynamics 365 CRM (Customer Engagement). •⁠ ⁠Strong proficiency in Power Platform, Power Automate, Power Apps, and Dataverse. •⁠ ⁠Expertise in customizing forms, entities, business rules, workflows, and security roles. •⁠ ⁠Proficiency in C#, JavaScript, .NET, and SQL Server. •⁠ ⁠Experience with REST/SOAP APIs and integrating Dynamics 365 with other enterprise systems. •⁠ ⁠Knowledge of Azure services (Logic Apps, Functions, DevOps) is a plus. •⁠ ⁠Familiarity with Agile (Scrum, SAFe) methodologies. •⁠ ⁠Excellent problem-solving and communication skills. •⁠ ⁠Microsoft certifications in Dynamics 365 CRM or Power Platform are highly preferred.

Job Title: Functional Consultant – Microsoft Dynamics 365 Business Central / NAV Location: Dubai Experience Level: 3+ Years Department: Implementation Team Reports To: Delivery Manager / Sr. FC Position Summary: Robosoft Solutions is looking for an experienced and hands-on Functional Consultant with 3+ years of core implementation experience on Microsoft Dynamics 365 Business Central (D365 BC) or Microsoft Dynamics NAV (Navision). This role is ideal for candidates who have led end-to-end implementations and are capable of managing functional delivery independently. Please note: • Only candidates with pure functional experience will be considered. • Candidates who have only worked in in-house environments (single-organization implementations) or primarily on report development/customization will not be considered. Key Responsibilities: • Independently manage end-to-end delivery of large and multiple small/mid-sized implementation projects. • Act as the single point of contact for client engagements on assigned projects. • Handle day-to-day coordination with offshore teams for both functional and technical aspects of implementations. • Conduct detailed requirement studies, gap analysis, and fit-gap workshops. • Configure and implement modules using Microsoft’s standard implementation methodology and best practices. • Prepare and review all core documentation including: o Functional Requirement Document (FRD) o Functional Design Document (FDD) o Training Manuals o User Acceptance Testing (UAT) scripts • Conduct user training sessions, support UAT cycles, and ensure business users are aligned with system capabilities. Required Experience & Qualifications: • Minimum 3+ years of hands-on experience in Microsoft Dynamics NAV or Business Central (must have worked on versions from NAV 2009 to D365 BC). • Must have worked with multiple client organizations — experience limited to a single in-house implementation is not acceptable. • Must have successfully completed at least 2–3 full life cycle implementations, including: o General Ledger o Accounts Payable / Receivable o Fixed Assets o Budgeting & Cash Flow o Inventory, Supply Chain, and Manufacturing • Solid understanding of Microsoft Dynamics implementation methodology. • Strong communication skills with the ability to engage directly with business users and stakeholders. Desirable Skills: • Exposure to additional modules and integrations such as: o VAT, HR, Payroll o LS Retail, Microsoft CRM • Working knowledge of Power BI, Power Platform, and related Microsoft ecosystem tools is a plus. • Functional knowledge of regional statutory compliance (e.g., UAE VAT) is advantageous. Why Join Robosoft Solutions? • Work on high-impact global projects across verticals. • Be part of a growing Dynamics 365 Centre of Excellence. • Excellent opportunities for career growth and Microsoft certifications. • Competitive salary and a collaborative, innovation-driven work culture. ----------x----------

Global Software Solutions Group FZ-LLC is seeking an experienced and technically strong Senior Aani Developer to lead the development, integration, and implementation of Aani-based instant payment services. The role is central to supporting our participation in the CBUAE’s National Payment Systems Strategy (NPSS) through seamless enablement of the UAE Instant Payment Platform – Aani, covering its Core Services, Overlay Services, and Value-Added Services (VAS). The ideal candidate will have prior hands-on experience with Aani APIs, ISO 20022 message formats, proxy-based payments, and end-to-end customer onboarding via the Aani White Label App. Key Responsibilities: Lead the end-to-end development and implementation of Aani Core and Overlay services, ensuring full compliance with Al Etihad Payments (AEP) specifications and guidelines. Design, build, and integrate real-time credit transfer services that utilize Aani Core components with support for clearing and settlement via real-time and batch modes. Implement Aani Overlay Services, including: Payment with Proxy (mobile, email, Emirates ID) Request to Pay (RtP) eMandates (eDDA) eCheques QR-based P2M Payments (static and dynamic QR) Split Bill & P2P transfers Work on customer enrolment flows, managing the association between proxy identifiers and default payment accounts. Integrate and support the Aani White Label App (WLA) for customer onboarding and authentication, and implement secure redirection flows to financial institutions for strong customer authentication (SCA). Collaborate with product managers, compliance, security, and DevOps teams to ensure the solution meets CBUAE and AEP standards. Utilize Aani VAS tools such as analytics, CRM portals, billing systems, and case management modules to enable monitoring, operational efficiency, and issue resolution. Maintain robust technical documentation, API specs, and test artifacts for use during certification and audit processes. Lead and mentor junior developers in secure API design, ISO 20022 messaging, and instant payments architecture. Requirements Minimum 5+ years of experience in digital payment platforms, with 2–3 years specifically on Aani or NPSS-aligned systems. In-depth understanding of: Aani Core Services – Real-time credit transfers, clearing, settlement mechanisms. Aani Overlay Services – Proxy resolution, RTP, eDDA, eCheque, QR Payments. Value-Added Services – Reporting, CRM, billing, and analytics tools provided by AEP. Strong experience with ISO 20022 standards, RESTful APIs, and real-time payment protocols. Proficiency in one or more backend languages: Java, Spring Boot, Node.js, with API development and integration expertise. Experience integrating OAuth2.0, Mutual TLS, digital signature validation, and SCA flows in banking applications. Hands-on experience with Aani White Label App (WLA) integration and customer enrolment architecture. Familiarity with AEP certification processes, simulators, and test environments. Experience working with UAE-based banks, financial institutions, or licensed PSPs. Exposure to CBUAE regulatory frameworks, including AML/CFT, data protection, and operational resilience. Experience in cloud-native environments (AWS, Azure) and containerized deployment (Docker, Kubernetes). Certification or training in ISO 20022, Payments Security, or Instant Payment Systems. Personal Attributes: Strong problem-solving and architectural thinking Effective communicator and cross-functional collaborator Detail-oriented with a focus on quality and compliance Agile and adaptable to evolving regulatory and technical environments. Education: Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent technical field Relevant technical or domain certifications preferred Benefits Private Health Insurance Paid Time Off Training & Development

We are hiring for immediate joining for a document controller to handle the intake, management, and storage of our company's documents. In this role, you will be required to review, process, and file documentation as well as manage the smooth running of all our documentation operations. Transport & visa provided by company. Salary: 3500-4000 Location: Dubai & Ajman (no pak/ind need to apply) in UAE applicants apply only via whats app: 058-9624946

The Business Analyst II plays a key role in analyzing business needs and supporting product development through comprehensive documentation. The role involves gathering requirements, conducting gap analyses, and preparing clear, actionable documentation to support solution delivery. Key Responsibilities Conduct requirement-gathering sessions, interviews, and workshops. Analyze and document current and future business processes using BPMN. Create BRDs, FRDs, use cases, user stories, and acceptance criteria. Design wireframes, mockups, and user flows to visualize features. Define MVP scopes and break down epics into backlog items. Collaborate with developers to clarify business logic and constraints. Review test cases and support UAT, defect tracking, and validation. Manage requirement changes and maintain version control. Lead stakeholder walkthroughs and demos to confirm requirement fulfillment. Prepare SOPs, user manuals, and onboarding materials. Contribute to RFPs, RFQs, and bid evaluations. Ensure consistent communication with stakeholders and project teams. Participate in Agile ceremonies and support cross-functional alignment. May mentor junior analysts. Requirements Bachelor’s degree in a relevant field. Business Analysis certification (e.g., CCBA, BPMN); Scrum certification is a plus. 2–5 years in business analysis with exposure to Agile practices. Strong analytical, communication, and documentation skills. Proficiency in Jira, MS Office, Visio, and understanding of SDLC. Detail-oriented, adaptable, and team-focused. Fluent in English (written and spoken).