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Process Discovery & Mapping: Lead workshops/interviews to document end‑to‑end workflows for each department; produce flowcharts/swimlanes showing inputs, outputs, roles, handoffs, and controls. Requirements Gathering: Translate business needs into clear process requirements, acceptance criteria, and change requests. Data & Metrics: Define process KPIs (cycle time, throughput, rework, defects, OTIF, assay turn‑around, etc.); build simple dashboards and track performance. Gap & Root‑Cause Analysis: Identify bottlenecks, waste, and risks using techniques like SIPOC, value‑stream mapping, 5‑Whys, and Pareto analysis; recommend fixes. SOP & Policy Development: Draft, standardize, and version‑control SOPs, work instructions, and policies; ensure they reflect actual practice and regulatory needs. Controls & Compliance: Embed quality, safety, and security controls in processes; align with relevant standards (e.g., ISO 9001/14001/45001, chain‑of‑custody). Change Management: Prepare impact assessments, RACI charts, implementation plans, and cutover checklists; support pilots and phased rollouts. Stakeholder Coordination: Bridge operations, quality, finance, HR, IT, and logistics to align timelines, dependencies, and responsibilities. Tooling & Automation Support: Recommend process‑enablement tools (workflow, forms, document control); work with IT to configure or automate steps. Training & Enablement: Create process diagrams, SOP packs, and quick‑reference guides; conduct training and certify process adherence. Audit & Continuous Improvement: Run periodic process reviews and audits; maintain a living process repository and improvement backlog. Confidentiality & Data Protection: Handle all documentation and process data with strict confidentiality and access controls.

Join BlackStone eIT as a Technical Project Manager and become a key player in transforming complex technical concepts into successful project outcomes. In this pivotal role, you will oversee the planning, execution, and delivery of projects, ensuring alignment with our strategic objectives and delivering value to our clients. Your technical acumen and project management expertise will be essential in guiding teams through product development processes and addressing challenges along the way. By fostering effective communication between stakeholders and project teams, you will drive projects to completion on time and within budget. Responsibilities: Develop comprehensive project plans and specify project scope, goals, deliverables, and deliverable timelines. Lead cross-functional project teams to ensure alignment and effective execution of project goals. Monitor and report on progress of projects, addressing any issues or risks that arise during execution. Manage relationships with clients and stakeholders, ensuring their needs and expectations are met. Implement best practices and methodologies for project management, ensuring adherence to defined processes. Facilitate meetings and status updates to promote transparency and effective communication among teams. Oversee project budgets, resource allocation, and scheduling to maximize efficiency. Act as the point of contact for all project-related communications. Requirements Bachelor's degree in Computer Science, Information Technology, or a related field. A minimum of 3-5 years of experience in project management, especially in the technology sector. Proficient in project management methodologies such as Agile, Scrum, or Waterfall. Strong understanding of technical concepts related to software development and IT infrastructure. Exceptional leadership, communication, and interpersonal skills, with the ability to motivate teams. Solid analytical and problem-solving skills, with attention to detail. Ability to manage multiple projects and prioritize effectively in a fast-paced environment. Experience with project management tools (e.g., JIRA, Asana, Trello) is desirable. PMP or equivalent certification is a plus. Benefits Paid Time Off Performance Bonus Training & Development

Process Discovery & Mapping: Lead workshops/interviews to document end‑to‑end workflows for each department; produce flowcharts/swimlanes showing inputs, outputs, roles, handoffs, and controls. Requirements Gathering: Translate business needs into clear process requirements, acceptance criteria, and change requests. Data & Metrics: Define process KPIs (cycle time, throughput, rework, defects, OTIF, assay turn‑around, etc.); build simple dashboards and track performance. Gap & Root‑Cause Analysis: Identify bottlenecks, waste, and risks using techniques like SIPOC, value‑stream mapping, 5‑Whys, and Pareto analysis; recommend fixes. SOP & Policy Development: Draft, standardize, and version‑control SOPs, work instructions, and policies; ensure they reflect actual practice and regulatory needs. Controls & Compliance: Embed quality, safety, and security controls in processes; align with relevant standards (e.g., ISO 9001/14001/45001, chain‑of‑custody). Change Management: Prepare impact assessments, RACI charts, implementation plans, and cutover checklists; support pilots and phased rollouts. Stakeholder Coordination: Bridge operations, quality, finance, HR, IT, and logistics to align timelines, dependencies, and responsibilities. Tooling & Automation Support: Recommend process‑enablement tools (workflow, forms, document control); work with IT to configure or automate steps. Training & Enablement: Create process diagrams, SOP packs, and quick‑reference guides; conduct training and certify process adherence. Audit & Continuous Improvement: Run periodic process reviews and audits; maintain a living process repository and improvement backlog. Confidentiality & Data Protection: Handle all documentation and process data with strict confidentiality and access controls.

BlackStone eIT is looking for a proactive and detail-oriented Product Owner to lead our software development projects to success. In this role, you will be responsible for defining the product vision, maintaining the product backlog, and maximizing the value of the development team’s work. You will work closely with stakeholders to gather requirements and prioritize features according to business goals. Your expertise will help bridge the gap between business needs and technical capabilities, ensuring that our software solutions meet the highest standards of quality and performance. Join us and play a key role in shaping the future of our products! Responsibilities Define and communicate the product vision and roadmap to team members and stakeholders. Gather requirements from stakeholders and translate them into user stories and acceptance criteria. Prioritize and manage the product backlog according to business objectives and user feedback. Collaborate with design and development teams to ensure a shared understanding of requirements and expected outcomes. Act as a central point of contact for all product-related questions and feedback. Monitor product progress and performance, making adjustments as necessary to meet the project goals. Facilitate regular stakeholder meetings to provide updates and gather insights. Conduct user acceptance testing to validate new features and ensure they meet quality standards. Requirements Bachelor's degree in Computer Science, Engineering, Business, or a related field. 3+ years of experience as a Product Owner in software development. Strong understanding of Agile methodologies, particularly Scrum. Proven ability to prioritize tasks in a fast-paced environment. Excellent communication, presentation, and negotiation skills. Experience in requirement gathering and writing user stories. Basic understanding of software development processes and UX/UI design principles. Must possess strong analytical skills and a detail-oriented mindset. Benefits Paid Time Off Performance Bonus Remote Job

We are hiring for immediate joining for a document controller to handle the intake, management, and storage of our company's documents. In this role, you will be required to review, process, and file documentation as well as manage the smooth running of all our documentation operations. Transport & visa provided by company. Salary: 3500-4000 Location: Dubai & Ajman (no pak/ind need to apply) in UAE applicants apply only via whats app: 058-9624946

Provide end-to-end technical support for users, ensuring timely resolution of hardware, software, and network issues. Design, deploy, and maintain IT infrastructure, ensuring stability, security, and scalability. Monitor and support daily IT operations for business continuity. Configure and maintain complex systems and software environments (e.g., Microsoft, Linux, MAC OS X). Address client inquiries effectively and ensure excellent communication for issue resolution. Document technical issues, solutions, and standard procedures for knowledge sharing. Collaborate with Tier 2 and Tier 3 support teams for escalations. Assist with onboarding of new employees and provide technical orientation and support. Participate in IT projects including upgrades, migrations, and implementation of new technologies. Requirements Microsoft Azure, Exchange, O365 Administration Microsoft End-Point, RDP, SCCM Hyper-V, VMWare, Citrix Linux, MAC OS X Uni-Flow and network printing systems Ticketing systems and SLA tracking Strong experience in troubleshooting, diagnostics, and problem-solving. Familiarity with infrastructure deployment and monitoring. Proficiency in both hardware and software support environments. Clear and effective communication skills with the ability to translate technical terms to non-technical users. Demonstrated leadership in handling escalated issues and mentoring junior team members. Excellent interpersonal and customer service skills Time management and ability to prioritize Adaptability in a fast-paced, changing environment Team collaboration and leadership potential High attention to detail and technical documentation skills