CUSTOMER SERVICE

Female employees of Filipino, Ethiopian and Arab nationality are required to work in the field of customer service and reception. Applicants are required to have work experience with university degrees and good English language.

KAIZEN Asset Management Services, a premier property management firm based in Dubai, is committed to excellence in service and client satisfaction. We are currently seeking a highly skilled and motivated Customer Service Representative, specifically targeting Emirati talent, to enhance our team's capability in providing outstanding customer support. This role will be instrumental in maintaining and improving the relationship between our company and our clients by providing exemplary service. The successful candidate will demonstrate professionalism, cultural knowledge, and a commitment to delivering the highest standards of customer service. Responsibilities Respond to customer inquiries promptly and professionally through various communication channels, including phone and email. Provide detailed information about our property management services, leasing options, and amenities. Address customer concerns and resolve issues effectively, ensuring a high level of customer satisfaction. Maintain accurate records of customer interactions and update the CRM system as needed. Collaborate with other departments to ensure customer requests are met in a timely manner. Provide feedback on customer interactions to improve service delivery and customer experience. Conduct follow-ups to ensure that customers are satisfied with the resolution of their inquiries. Assist in developing and implementing customer service initiatives to enhance overall customer engagement. Stay informed about industry trends and developments to better assist customers. Requirements Education & Nationality: Bachelor's degree in a relevant field. Must be an Emirati National with a Family Book. Experience: Customer service experience (real estate/property management preferred). Skills: Proficient in Arabic and English (written and spoken). Good with Microsoft Office (especially Excel) and CRM software. Strong organizational, problem-solving, and interpersonal skills. Qualities: Self-motivated team player interested in new technology. Able to work well in a fast-paced environment, anticipate issues, and offer solutions. Detail-oriented and professional. CAN JOIN IMMEDIATELY.

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. 0559524919

Apt Resources is on the lookout for an experienced Captain to join a leading upmarket casual dining restaurant. As a Captain, you will provide exceptional service and enhance the dining experience for our discerning guests. This role requires strong leadership skills, attention to detail, and a passion for hospitality. In this position, you will coordinate the front-of-house operations, manage a team of servers, and ensure that guests receive high-quality meals and attentive service. You will also play a crucial role in creating a warm and inviting atmosphere that reflects the restaurant's brand. Join us to be a part of an exciting dining experience where you can showcase your skills and help elevate our service standards! Responsibilities Warmly greet and seat guests upon arrival, ensuring a welcoming atmosphere Provide menu recommendations and answer guest inquiries regarding food and beverage selections Take and manage reservations and guest orders accurately and promptly Oversee and coordinate the flow of service, ensuring timely delivery of food and beverage Train and guide team members in service standards and procedures Maintain cleanliness and organization of the dining area, ensuring compliance with health and safety regulations Address guest feedback and resolve any issues or concerns with professionalism Support restaurant management in various operational tasks as needed Requirements Minimum of 2 years of experience as a Captain in a casual or fine dining restaurant Solid understanding of food and beverage service Exceptional customer service and communication skills Strong leadership abilities and team collaboration skills Ability to perform well under pressure in a fast-paced environment Proficiency in restaurant management software and POS systems Flexible schedule including evenings and weekends Benefits AED 3000 to 3400 + 400 Food allowance + 250 to 450 (Service charge Avg) + 1200 Credit card tips + cash tips + free Accommodation + Transport + uniforms + Health insurance + air ticket ( once every two years) + Paid leave as per UAE laws

We are looking for a smart, fluent, and confident Customer Support & Chat Executive with excellent English communication skills. You will be responsible for handling customer inquiries via chat, email, and social media, and convincing clients about our services in a polite and professional way. --- ✅ Key Responsibilities: Handle live chats, WhatsApp, and email support Communicate clearly and professionally in English Convince and convert leads into clients Follow up with potential customers Coordinate with internal teams for smooth operations --- ? Requirements: Excellent written and verbal English Strong communication and persuasion skills Previous experience in customer support or chat handling preferred Tech-savvy and quick learner Positive attitude and problem-solving mindset

Apt Resources is seeking experienced and driven Senior Collection Agents to join our client's esteemed team. In this pivotal role, you will lead efforts to collect outstanding debts, manage customer accounts, and develop effective strategies to improve collections while maintaining excellent customer relationships. You will also play a key role in mentoring junior staff and shaping the success of the collections department. Responsibilities Conduct timely follow-ups with customers on overdue accounts through calls, emails, or correspondence. Negotiate payment plans and resolve payment disputes effectively. Review and analyze delinquent accounts and develop strategies for collection. Maintain accurate and detailed records of communications and transactions with clients. Collaborate with internal teams to address customer issues and ensure a seamless invoicing process. Train, mentor, and support junior collection agents in best practices and strategies for effective collections. Prepare weekly and monthly reports on collections performance and trends. Ensure compliance with company policies and legal regulations when executing collection strategies. Requirements Minimum of 3 to 5 years of experience in debt collection or accounts receivable. Strong negotiation skills, with a proven track record of achieving collection targets. Excellent communication and interpersonal skills. Solid understanding of debt collection laws and compliance regulations. Ability to lead and mentor junior team members. Strong analytical and problem-solving skills. Proficiency in collection software, CRM systems, and Microsoft Office applications. Strong organizational skills and attention to detail. Ability to work effectively in a fast-paced, results-oriented environment. Must be based in UAE. Benefits Salary:  7000 AED to 8000 AED (basic and allowances) – negotiable depending on experience Performance Incentive: From 3000 AED and more Work Hours:  9 AM to 6 PM with a 1 hour break ; 6 days a week  Benefits as per the UAE Labor Law