Customer Service

Guidance Counselor – Immigration & Careers Abroad (Dubai Office) Company Overview: Wipgen Integrated Services LLC is a global immigration and education consulting firm headquartered in Dubai, UAE, with branch offices in Latvia, Portugal, and India. We specialize in providing expert solutions in immigration, higher education, international internships, and career development. Our mission is to guide individuals in achieving their global aspirations by offering personalized support for studying, working, and settling abroad. Our services include: Academic and career counseling Global internship placement programs Immigration and visa advisory Workforce and IT talent development Position Summary: We are seeking a dynamic and empathetic Guidance Counselor to join our Dubai office. This is a full-time, on-site role ideal for someone passionate about helping students and professionals explore opportunities abroad through study, internship, or immigration. The counselor will be responsible for offering individualized guidance, assessing client profiles, and providing strategic advice on international academic pathways, visa processes, and global career options. Key Responsibilities: Conduct personalized counseling sessions with clients (walk-ins and appointments) Provide up-to-date guidance on immigration pathways, visa types, and study/internship options Help clients identify the most suitable academic programs or career routes abroad Evaluate documents and advise on necessary steps for successful visa and admission applications Coordinate with internal teams, university partners, and legal advisors Participate in webinars, education fairs, and promotional events representing Wipgen Maintain accurate records and follow up with clients through the admission and visa journey Required Qualifications: Bachelor’s Degree Minimum 1 to 2 years of experience in student counseling, career guidance, or immigration services Excellent communication skills in English (verbal and written) Proficiency in Hindi is an added advantage Strong interpersonal skills with the ability to connect with diverse clients Familiarity with visa systems, immigration policies, and international education processes Ability to work independently and collaboratively within a fast-paced environment Must be available for on-site work in Dubai, UAE Employment Type: Full-Time (On-Site, Dubai Office) Industry: Immigration Services | Education Consulting | International Mobility Ready to make a global impact? Join Wipgen and help individuals turn their international dreams into reality.

Apt Resources is seeking a skilled and knowledgeable Restaurant Captain for their client's team for an award-winning Restaurant. As a Restaurant Captain, you will be responsible for overseeing the dining area and ensuring a high level of service is provided to our guests. In this role, you will coordinate and guide the waitstaff team, ensuring that they are knowledgeable about the menu and able to deliver exceptional service. You will also be responsible for handling guest queries and concerns, as well as handling any issues that may arise during service. To be successful in this role, you should have prior experience as a Restaurant Captain in a restaurant setting. You should have a strong understanding of dining etiquette, as well as excellent communication and leadership skills. If you are passionate about providing a memorable dining experience and enjoy working in a fast-paced environment, we would love to hear from you. Responsibilities Supervise and guide the waitstaff team to ensure smooth service Ensure that waitstaff are knowledgeable about the menu and can provide accurate descriptions and recommendations to guests Handle guest queries and concerns in a professional and timely manner Monitor the dining area and ensure cleanliness and organization Coordinate with the kitchen staff to ensure timely delivery of food Maintain a high level of customer service and guest satisfaction Train and mentor new waitstaff members Handle any issues that may arise during service, ensuring quick resolution Requirements Prior experience as a Restaurant Captain in a restaurant setting Excellent communication and leadership skills Customer service-oriented mindset Ability to handle high-pressure situations and multitask Strong attention to detail Fluency in English and additional languages is a plus Benefits AED 3000 to 3400 + 400 Food allowance + 250 to 450 (Service charge Avg) + 1200 Credit card tips + cash tips + free Accommodation + Transport + uniforms + Health insurance + air ticket ( once every two years) + Paid leave as per UAE laws

TELESALES REPRESENTATIVE | DUBAI Position : Telesales Agent salary : AED 3000 – AED 5000 per month Requirements : -Strong communication and negotiation skills -Fluent in English and Hindi ( additional language is an advantage) Responsibilities : -Handle inbound/outbound calls -Develop and foster strong relationships with existing and potential customers -Update customers regarding the services and guide them toward what would suit their needs as a telemarketing executive -Meet monthly sales targets through effective sales techniques

Reinventing Short-Term Renting At SmartStay, we’re redefining hospitality in Dubai with our exceptional approach to managing luxury holiday homes. Our mission is to create unforgettable guest experiences, ensuring seamless stays that result in glowing reviews and loyal returning guests. As we continue to grow, we are now looking for an Guest Relations Manager to support and drive our day-to-day operations, while ensuring consistently high guest satisfaction. The Role: Guest Relations Manager As Guest Relations Manager you will assist in  the operations of our growing portfolio of luxury holiday homes. You will play an essential role in driving operational efficiency, managing apartment and client onboarding, housekeeping and maintenance processes, and ensuring that our luxury apartments are always ready for guests. Reporting to the Operations Manager, you will assist in managing daily workflows, guest interactions, apartment readiness, and service quality. This  role requires a sharp operational mind and a hospitality-first approach. You will help ensure both the efficiency of internal teams and the 5-star satisfaction of our guests. Responsibilities: Act as the primary point of contact in the absence of the Operations Manager, ensuring seamless decision-making and operational continuity. Oversee and coordinate internal workflows related to guest relations, housekeeping, maintenance, inventory, procurement, and property readiness. Maintain and update Standard Operating Procedures (SOPs) for all operational departments. Participate in strategic planning sessions and support the execution of company-wide initiatives. Train, mentor, and schedule operational and support staff to ensure effective coverage and consistent performance. Foster a culture of proactive service, continuous improvement, and cross-departmental teamwork. Lead quality assurance initiatives including SOP compliance, internal audits, and operational reporting using tools like Monday.com and Breezeway. Conduct routine and random property inspections to ensure apartments meet SmartStay’s quality and readiness standards. Drive project-based initiatives such as process improvements, vendor assessments, and technology implementation. Assist in the onboarding of new apartments, ensuring timely launches with complete documentation and operational readiness. Collaborate with maintenance and housekeeping teams to manage both preventive and corrective tasks efficiently. Supervise guest check-ins and check-outs to ensure a smooth experience for guests. Resolve guest complaints or escalations in a timely and empathetic manner, ensuring service recovery and satisfaction. Ensure compliance with local regulations, including DTCM and Sakani guest registration processes. Monitor guest reviews, operational reports, and KPIs; identify trends and recommend improvements to the Operations Manager. Identify inefficiencies in daily operations and support the implementation of systems and solutions to enhance overall performance. Work closely with the team to ensure every guest experience exceeds expectations. Qualifications: 3-5 years of experience in a Guest Relations, Front Office, or Customer Service managerial role within a 5-star hotel or luxury holiday home in Dubai A valid UAE driving license is required. Proven leadership experience, with the ability to train, mentor, and manage a team to deliver high-quality guest experiences. Strong problem-solving and decision-making skills, with a proactive approach to guest concerns and service improvements. Excellent communication and interpersonal skills, with a guest-first mindset and the ability to build lasting relationships. Hands-on experience with guest management, escalations, and complaint resolution in a fast-paced hospitality environment. Proficiency in using property management tools such as HostAway, Breezeway, and guest registration platforms like Sakani and DTCM portals. Ability to multitask, prioritize, and work under pressure, ensuring seamless operations during peak periods. What We Offer: Competitive salary package. A leadership role with flexibility based on responsibilities rather than fixed working hours. A dynamic workplace culture that values innovation, efficiency, and collaboration. Healthcare insurance and employment visa. Job Type: Full-time Location: Dubai How to Apply: Applications are considered on a first-come basis. We look forward to discussing how you can contribute to our team and help us achieve new heights!

Responsibilities: - Handle client inquiries promptly and professionally - Convert leads into confirmed clients through clear communication and follow-up - Identify client needs and recommend suitable services or solutions - Follow up on leads and ensure timely responses to inquiries - Assess client issues and provide effective solutions based on the services offered - Maintain strong relationships with existing and new clients Qualifications: - Experience in client relations, customer service, or business development - Excellent communication and problem-solving skills - Ability to assess client needs and recommend appropriate services - Organized, proactive, and target-driven - Tech-savvy and familiar with CRM systems (preferred)

Welcome to Apt Resources, a renowned recruitment company that puts its clients and candidates first. We are currently seeking a friendly and professional Restaurant Captains to join the team of our client who run a group of award winning restaurants in Dubai, and help create a memorable dining experience for their guests. In this role, you will have the opportunity to showcase your leadership skills and contribute to the success of our restaurant. Responsibilities Create a warm and welcoming environment for guests Train, supervise and mentor Restaurant staff Manage inventory and order supplies when necessary Maintain a clean and organized Restaurant Monitor guest satisfaction and address any issues Ensure compliance with local health and safety regulations Conduct performance evaluations for restaurant staff Requirements Diploma in Hospitality Management or related At least 5 years of experience in the hospitality industry Experience in a leadership role In-depth knowledge of food and beverage service Excellent communication and interpersonal skills Ability to multitask and work well under pressure Strong problem-solving skills Flexibility to work weekends and holidays when necessary Benefits AED 3000 to 3400 + 400 Food allowance + 350 to 500 (Service charge Avg) + 600-800 Credit card tips + free Accommodation + Transport + uniforms + Health insurance + air ticket ( once every two years) + Paid leave as per UAE laws