Customer Service

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction at the core of every decision and behavior. Responsibilities: Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets

OnTime Group, located in Dubai, has been in operation for over 21 years, offering various services to simplify the lives of businesses and individuals in the UAE. They are pioneers in offering government services through the private sector, serving over 1 million clients annually. The company upholds values of expertise, speed of service delivery, international standards, and professionalism. Role Description The Digital Marketing Executive is responsible to handle the marketing & planning programs for social media platforms, advertisements, exhibitions, events, market research, customer surveys & corporate communications. Qualifications Conduct market research to determine market requirements for existing and future products. Organize and run all social media channels and event. Produce and distribute email newsletters on behalf of the full social media and event portfolio. Identify social media advertising and promotional trends and opportunities, monitoring their success and ROI. Track, monitor and create timely reports that include analysis and tracking across the social media and digital portfolio. Monitor competitor social media, websites and email newsletters and keep best practice updated and on file. Manage and coordinate all branding, advertising and promotional staff and activities with key focus on branding. Develop and implement an annual events plan. Organize corporate events and exhibitions. Develop promotional materials and advertising programs. Liaise with media and advertising partners and vendors. Oversee the creation of all promotional materials of the company. Perform other marketing-related functions which may be assigned from time to time. Experience Bachelor’s Degree in Marketing or Advertising Knowledge of Social Media trends, reports, analytics & marketing promotions 2-4 years in similar role Experience in handling concurrent multiple projects Knowledgeable in Computer application and operation Strong commercial awareness Excellent attention to details Excellent time management skills Exceptional communications skills Industry Government Relations Services

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction at the core of every decision and behavior. Responsibilities:  Manage large amounts of inbound and outbound calls in a timely manner  Follow communication “scripts” when handling different topics  Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives  Seize opportunities to upsell products when they arise  Build sustainable relationships and engage customers by taking the extra mile  Keep records of all conversations in our call center database in a comprehensible way  Frequently attend educational seminars to improve knowledge and performance level  Meet personal/team qualitative and quantitative targets

Apt Resources is looking for a dynamic and customer-oriented Russian-Speaking Guest Service Agent (GSA) for the Recreation department at a luxurious hotel. In this role, you will be responsible for ensuring that all guests enjoy a seamless and enjoyable recreational experience while attending to their needs and inquiries. Your excellent communication skills and strong commitment to service will play a key role in enhancing guest satisfaction. Responsibilities Welcome guests and provide them with information regarding the hotel's recreational facilities and services. Assist guests with reservations, inquiries about activities, and provide personalized recommendations for a memorable experience. Ensure proper handling of guest requests, concerns, and feedback in a timely and professional manner. Maintain a high level of cleanliness and order in all recreational areas. Collaborate with other departments to enhance guest services and resolve issues effectively. Assist in promoting recreational activities, programs, and memberships to drive engagement. Work closely with team members to develop a positive and engaging atmosphere for guests. Requirements Previous experience in a guest service role within a luxury hotel or resort environment is preferred. Fluent in Russian and English; proficiency in additional languages is a plus. Strong interpersonal and communication skills. Passion for hospitality and delivering outstanding guest experiences. Ability to multitask and work effectively in a fast-paced environment. Positive attitude with a willingness to go above and beyond for guests. Flexible schedule, including availability on weekends and holidays. Strong problem-solving skills and attention to detail. Must be in UAE. Benefits The salary is AED 2000, plus AED 500 service charge, accommodation, food, and other benefits as per UAE labour laws

Guidance Counselor – Immigration & Careers Abroad (Dubai Office) Company Overview: Wipgen Integrated Services LLC is a global immigration and education consulting firm headquartered in Dubai, UAE, with branch offices in Latvia, Portugal, and India. We specialize in providing expert solutions in immigration, higher education, international internships, and career development. Our mission is to guide individuals in achieving their global aspirations by offering personalized support for studying, working, and settling abroad. Our services include: Academic and career counseling Global internship placement programs Immigration and visa advisory Workforce and IT talent development Position Summary: We are seeking a dynamic and empathetic Guidance Counselor to join our Dubai office. This is a full-time, on-site role ideal for someone passionate about helping students and professionals explore opportunities abroad through study, internship, or immigration. The counselor will be responsible for offering individualized guidance, assessing client profiles, and providing strategic advice on international academic pathways, visa processes, and global career options. Key Responsibilities: Conduct personalized counseling sessions with clients (walk-ins and appointments) Provide up-to-date guidance on immigration pathways, visa types, and study/internship options Help clients identify the most suitable academic programs or career routes abroad Evaluate documents and advise on necessary steps for successful visa and admission applications Coordinate with internal teams, university partners, and legal advisors Participate in webinars, education fairs, and promotional events representing Wipgen Maintain accurate records and follow up with clients through the admission and visa journey Required Qualifications: Bachelor’s Degree Minimum 1 to 2 years of experience in student counseling, career guidance, or immigration services Excellent communication skills in English (verbal and written) Proficiency in Hindi is an added advantage Strong interpersonal skills with the ability to connect with diverse clients Familiarity with visa systems, immigration policies, and international education processes Ability to work independently and collaboratively within a fast-paced environment Must be available for on-site work in Dubai, UAE Employment Type: Full-Time (On-Site, Dubai Office) Industry: Immigration Services | Education Consulting | International Mobility Ready to make a global impact? Join Wipgen and help individuals turn their international dreams into reality.

Job Summary: We are seeking a proactive Tenant Experience Manager to oversee and enhance the day-to-day experience of tenants across our residential, commercial, or mixed-use properties. This role ensures high standards of hygiene, safety, and service quality, acting as the primary liaison between tenants, vendors, and internal teams to deliver a safe, compliant, and tenant-focused environment. Key Responsibilities: Serve as the main point of contact for tenant concerns and feedback Implement and maintain hygiene and cleanliness protocols across all common areas Supervise third-party service providers (cleaning, pest control, maintenance) Conduct regular property inspections to ensure quality and compliance Ensure adherence to health, safety, and environmental regulations Coordinate preventive maintenance with internal teams Promote sustainability initiatives (waste management, recycling, energy use) Maintain documentation and report on property conditions and service performance Support tenant engagement and community-building initiatives Requirements Degree or diploma in Property Management, Facilities Management, Hospitality, or a related field. Minimum 5 years of experience in tenant relations, facilities oversight, or property operations. Strong knowledge of health and safety standards and property regulations. Excellent interpersonal, communication, and conflict-resolution skills. Proven experience managing third-party service providers. Highly organized, with the ability to manage multiple tasks and priorities. A proactive, service-oriented mindset with a commitment to excellence. Benefits Opportunities for career development and advancement Competitive salary and benefits package A chance to positively impact tenant wellbeing and satisfaction