Position Overview: Oversee service department operations for multi-brand dealership, ensuring customer satisfaction and revenue growth through maintenance and repair services. Key Responsibilities: Manage service department with 15-20 technicians Achieve monthly service revenue targets (1.5M+ AED) Implement customer retention programs for regular maintenance Coordinate warranty claims with manufacturers Manage parts inventory and supply chain Ensure compliance with UAE vehicle service standards Develop service packages for UAE driving conditions Qualifications Required: 8-12 years automotive service experience with 5+ years in UAE Technical certification from major automotive manufacturer Engineering degree or equivalent technical qualification Experience with UAE vehicle inspection requirements Knowledge of UAE labor regulations for workshop staff Quality management system experience Problem-solving skills for complex technical issues