automotive after sales service advisor

Position: **Automotive After-Sales Service Advisor – Dubai** Compensation: salary range AED 4,000–5,000 per month + commission. Position Summary Act as the first point of contact for customers visiting the after-sales service center in Dubai. Deliver a premium service experience by greeting clients, understanding their service needs, coordinating with technicians, and ensuring transparent communication throughout the repair and maintenance process. Key Responsibilities 1. Customer Reception • Welcome customers promptly, verify appointments, and listen carefully to vehicle concerns or requests. • Conduct walk-around inspections with the customer, documenting existing damage and mileage. 2. Service Consultation & Job Authorization • Translate customer complaints into clear, accurate repair orders; explain required work, timeframes, and cost estimates. • Obtain customer authorization and signatures before any work commences. 3. Workshop Coordination • Liaise between customers and technicians to clarify technical issues, parts availability, and expected completion times. • Monitor job progress, update customers on any delays or additional findings, and gain supplementary approvals when necessary. 4. Quality Control & Delivery • Perform final quality checks with technicians prior to customer collection; ensure vehicles are cleaned and ready on schedule. • Review completed repairs with customers, present invoices, process payments, and explain warranty coverage or future maintenance needs. 5. Administrative & CRM Duties • Maintain accurate records in the DMS (Dealer Management System) for warranty claims, service history, and customer follow-ups. • Schedule future service appointments and conduct post-service satisfaction calls to uphold CSI targets. 6. Upselling & Revenue Growth • Identify opportunities to recommend value-added services, accessories, or extended warranty packages in line with customer needs. • Achieve individual upsell and customer-retention KPIs set by management. 7. Compliance & Housekeeping • Ensure adherence to manufacturer service standards, local regulations, and health & safety guidelines. • Keep reception area, consultation bays, and customer lounges clean and professional at all times. Qualifications & Skills • High-school diploma or equivalent; additional certification in automotive service or customer relations is a plus. • 1–3 years’ experience as a service advisor or in a similar customer-facing automotive role. • Fluency in English; Arabic or other languages are advantageous. • Strong communication, problem-solving, and interpersonal skills. • Proficiency in DMS/CRM software and MS Office; ability to multitask in a fast-paced environment.