QA Engineer - Bi-lingual - DOH

As a ServiceNow QA/Test Lead, you will be responsible for leading the testing strategy, planning, and execution for ServiceNow implementations and custom applications. You will work closely with developers, business analysts, and clients to ensure that ServiceNow solutions meet functional and performance requirements. You will oversee functional, non-functional, and integration testing to ensure the platform meets business requirements and quality standards. Test Strategy & Planning: Develop and implement a comprehensive test strategy for ServiceNow projects, including functional, regression, performance, and automation testing. • Test Design, Execution & Defect Management: Oversee, design test scripts and execute manual and automated tests for ServiceNow modules, ensuring system integrity and compliance with business needs. • Automation & Tooling: Implement test automation frameworks (e.g., ATF - ServiceNow Automated Test Framework, Selenium, or others) to improve efficiency and reduce manual effort. • Collaboration: Work closely with ServiceNow architects, developers, and business analysts to validate user stories, acceptance criteria, and solution designs. • Governance & Best Practices: Define and enforce QA best practices aligned with ITSM, ITOM, HRSD, and other ServiceNow workflows. • UAT Coordination: Facilitate User Acceptance Testing (UAT) with clients and internal stakeholders, ensuring successful project sign-offs. • Reporting & Metrics: Provide test coverage reports, defect analysis, and quality assurance KPIs to key stakeholders. Non-Functional Testing • Conduct high level security testing to identify vulnerabilities and compliance gaps. • Validate access controls, authentication, and role-based permissions. • Ensure reliability and failover testing in high-availability environments. Integration Testing • Validate ServiceNow integrations with external applications using APIs, MID Servers, and data imports. • Test web services, REST/SOAP integrations, and message queues. • Ensure seamless data flow, transformation, and synchronization between systems. Test Automation & Tooling • Implement and optimize ServiceNow Automated Test Framework (ATF). • Improve continuous testing practices in DevOps pipelines. Defect Management & Reporting • Manage defect lifecycle using ServiceNow Test Management, or other tracking tools. • Perform root cause analysis (RCA) and work closely with developers to resolve issues. • Generate detailed test reports, including test coverage, pass/fail rates, and defect trends. Governance & Best Practices • Define and enforce QA best practices, test automation strategies, and compliance requirements. • Align testing frameworks with ITIL, Agile, and DevOps methodologies. Requirements • 5+ years of experience in software testing, with at least 2+ years in ServiceNow testing. • Strong understanding of ServiceNow platform modules (ITSM, ITOM, HRSD, CSM, SecOps, etc.). • Experience and Hands-on in ServiceNow Automated Test Framework (ATF) is a must. • Hands-on experience with test management tools (JIRA, ServiceNow Test Management, etc.). • Strong knowledge of Agile/Scrum methodologies and DevOps testing practices. • Familiarity with APIs, integrations, and data validation techniques. • Experience in performance, security, and compliance testing is a plus. • ServiceNow certifications (CIS, CSA, or ATF) are a plus.

We are looking to hire a data analyst to join our data team. You will take responsibility for managing our master data set, developing reports, and troubleshooting data issues. Data Analyst Responsibilities: Managing master data, including creation, updates, and deletion. Managing users and user roles. Provide quality assurance of imported data, working with quality assurance analysts if necessary. Commissioning and decommissioning of data sets. Processing confidential data and information according to guidelines. Helping develop reports and analyses. Managing and designing the reporting environment, including data sources, security, and metadata. Supporting the data warehouse in identifying and revising reporting requirements. Send CV to WhatsApp : 054 459 7487

Job Purpose The Sr Software Tester / QA Engineer is responsible for improving software development processes by preventing defects and ensuring product quality. This role focuses on validating system specifications, executing manual and automated tests, and supporting defect tracking throughout the software development lifecycle. Key Responsibilities - Review and analyze system specifications. - Collaborate with QA Engineers to develop test strategies and plans. - Execute manual and automated test cases; analyze and report results. - Evaluate product code and ensure alignment with specifications. - Log testing phases and document defects. - Report bugs and assist the development team in troubleshooting. - Conduct post-release/implementation testing. - Work across teams to ensure consistent quality throughout the SDLC. - Define goals for team members and align with KPIs. - Administer performance appraisals and provide continuous feedback. - Guide team members in performance improvement and skill development. - Identify training needs and organize learning opportunities. - Foster open communication and team leadership. - Ensure compliance with company policies and quality standards. - Perform additional tasks as directed by the manager. Requirements Requirements - BSc/MS in Computer Science, Engineering, or a related field. - 5+ years of experience as a QA Tester or similar role. - Strong understanding of QA methodologies and project management. - Familiar with Agile frameworks and regression testing. - Experienced with test management tools (e.g., qTest, Zephyr) and SQL. - Capable of documenting and troubleshooting errors. - Manual and Automation Testing. - Strong interpersonal and analytical skills. - Effective communication (face-to-face, phone, and electronic). - Confident coordination with teams, customers, and stakeholders. - Collaborative team player with a credible presence. - English (mandatory), Arabic (preferred). Disclaimer: CodeNinja is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, & performance.

We are hiring Office Boy / Office Girl for our Company in Dubai. Male/Female, Freshers can also apply (Any nationality). Salary: 2200 - 2800 AED 2 years Visa, Accommodation Allowance will be provided by company. Send your CV on What's App: 0547029261

DeepLight is seeking a sharp, quality-obsessed QA Analyst to join our growing Data & AI delivery team. You will play a critical role in ensuring the success of our enterprise-scale GenAI and data-driven systems. From LLM-powered workflows to real-time data pipelines, your work will underpin the reliability of AI systems used by governments, banks, and insurers across the region. Requirements ·       Define, design, and execute test strategies across data platforms, APIs, and LLM-integrated applications. ·       Translate business requirements and technical specifications into clear, testable scenarios. ·       Develop automated test scripts using Cypress (UI), REST Assured (API), and Python-based frameworks. ·       Manage regression suites and continuous testing pipelines through GitLab CI or equivalent. ·       Investigate bugs through logs, metrics, and root cause analysis—providing concise documentation to engineering teams. ·       Participate actively in sprint planning, backlog grooming, and daily scrums to maintain product velocity. ·       Create and maintain synthetic test data and testing environments that mirror production. ·       Ensure performance, security, and edge-case validation are part of the QA lifecycle. ·       Produce QA dashboards and status reports to inform delivery progress and quality metrics. ·       Promote a quality-first culture across engineering and product teams. ·       3+ years of experience in quality assurance for enterprise or SaaS platforms. ·       Proficiency in writing automated tests (UI and API) using tools like Cypress, REST Assured, or Playwright. ·       Strong knowledge of test design techniques, test planning, and agile QA practices. ·       Familiarity with CI/CD pipelines (e.g., GitLab, Jenkins) and version control tools (Git). ·       Basic knowledge of SQL for validating data transformations and backend logic. ·       Excellent documentation and communication skills—able to explain defects, patterns, and risks clearly. Benefits Benefits & Growth Opportunities: ·       Competitive salary and performance bonuses ·       Comprehensive health insurance ·       Professional development and certification support ·       Opportunity to work on cutting-edge AI projects ·       International exposure and travel opportunities ·       Flexible working arrangements ·       Career advancement opportunities in a rapidly growing AI company This position offers a unique opportunity to shape the future of AI implementation while working with a talented team of professionals at the forefront of technological innovation. The successful candidate will play a crucial role in driving our company's success in delivering transformative AI solutions to our clients.

Position Overview We are seeking a skilled CRM System Administrator with extensive Zoho experience to manage, optimize, and maintain our customer relationship management systems. The ideal candidate will have a strong technical background in CRM administration, data management, and process optimization to support our sales, marketing, and customer service teams. Key Responsibilities - System Administration & Management Administer and maintain Zoho CRM platform, ensuring optimal performance and user experience Configure and customize Zoho modules, fields, workflows, and automation rules Manage user permissions, roles, and security settings across the CRM system Perform regular system maintenance, updates, and backups Monitor system performance and troubleshoot technical issues - Data Management & Integration Oversee data quality, integrity, and standardization across all CRM records Design and implement data import/export processes and migration strategies Integrate Zoho CRM with other business applications and third-party tools Create and maintain data validation rules and duplicate management protocols Generate and distribute regular data reports and analytics - Process Optimization & Automation Analyze business processes and recommend CRM improvements Design and implement automated workflows to streamline sales and marketing processes Create and maintain custom dashboards, reports, and analytics for various stakeholders Develop and document standard operating procedures for CRM usage Train end users on CRM best practices and new features - User Support & Training Provide technical support and troubleshooting assistance to CRM users Conduct training sessions for new users and ongoing education for existing users Create and maintain user documentation, guides, and training materials Collaborate with department heads to understand and address specific CRM needs *** Required Qualifications - Technical Skills 3+ years of hands-on experience with Zoho CRM administration Proficiency in Zoho suite applications (Zoho CRM, Zoho Creator, Zoho Analytics) Experience with CRM data migration, API integrations, and third-party connectors Knowledge of database management and SQL queries Understanding of web technologies (HTML, CSS, JavaScript) for customization Experience with data analysis tools and reporting platforms - Professional Experience Bachelor's degree in Information Technology, Business Administration, or related field 4+ years of experience in CRM administration or similar technical role Previous experience in data management and business process optimization Proven track record of successful CRM implementations or major system upgrades - Core Competencies Strong analytical and problem-solving skills Excellent communication and training abilities Detail-oriented approach to data management and system configuration Ability to work independently and manage multiple projects simultaneously Customer service mindset with focus on user satisfaction - Preferred Qualifications Zoho CRM certification or other relevant CRM certifications Experience with marketing automation platforms and lead management Knowledge of sales processes and customer lifecycle management Familiarity with GDPR and data privacy regulations Previous experience in digital marketing or sales operations Project management experience or certification - Technical Environment Primary platform: Zoho CRM Integration tools: Zapier, Zoho Flow, custom APIs Reporting tools: Zoho Analytics, Excel, Google Sheets Additional systems: Email marketing platforms, e-commerce integrations, telephony systems *** What We Offer Competitive salary commensurate with experience Professional development opportunities and training. Flexible work arrangements Opportunity to work with cutting-edge CRM technologies Collaborative team environment with growth potential Reporting Structure Reports to: IT Supervisor/Operations Manager Direct Reports: None (individual contributor role) Daily interaction: Sales team, Marketing team, Customer Service representatives, and end users requiring CRM support Application Process: Please submit your resume along with a cover letter highlighting your Zoho CRM experience and specific examples of process improvements or system optimizations you've implemented.