Technical Lead - Virtual Account Management (VAM)

Staff4Me is currently seeking a dedicated and experienced Break-fix Engineer to join our team. As a Break-fix Engineer, you will be responsible for providing technical support and resolving hardware and software issues for our clients. You will work closely with our clients and cross-functional teams to diagnose and fix problems in a timely manner. Responsibilities Work as a coordinator on the Break-Fix team Review the assigned ticket to identify how the Break- Fix team can assist in resolutuon Review all the open tickets to identify any other issues that can be solved with the same dispatch Create a BAP/Platform One Order following the UBF process Generate a work order and submiy to the contractor pool Adjust the urgency, description and pricing of each work order to ensure prompt acceptance and technician has been assigned Once a technician has been assigned 1.Call technicians to confirm he/she has the skills an tools required 2,Confirm date and time has been dispatch 3,Confirm pricing 4,Confirm the name of the resource and contact information Coordinate a remote technical resource to assist the on-site technician using our booking/scheduling tools 1,Update the appointment and ticket as needed Communicate scheduling updated to both residents, property staff and contractors Communicate technical updated to both residents, property staff and stakeholders. Collaborate with on-site resources to ensure proper ticket documentation and resolution Follow up with on-site resources to confirm attendance and resolution 1,Add troubleshooting or other notes to the ticket and close or reassigne where appropriate 2,Reschedule on-site appointment as necessary Requirements 3-5 years of experience as a Break-fix Engineer or similar role. Ruckus, cisco and HP experience is preferred. Strong technical knowledge of hardware components, software applications, and networking. Hands-on experience in troubleshooting hardware and software issues. Knowledge of operating systems such as Windows and macOS. Experience in performing hardware repairs and replacements. Good understanding of network protocols and configurations. Ability to effectively communicate technical information to non-technical users. Excellent problem-solving and multitasking skills. Professional certifications such as CompTIA A+, Network+, or MCP are a plus.

Key Responsibilities • Infrastructure & Network Management Manage secure and scalable IT infrastructure (LAN/WAN, servers, firewalls). Implement high-availability systems for critical platforms. Attendance Systems + CCTV + Emirates ID readers / scanners • Cybersecurity & Compliance Ensure compliance with UAE Central Bank regulations and AML/KYC policies. Investigate and Respond to the Central Bank notices Conduct regular IT audits, vulnerability assessments, and penetration testing. Oversee data protection, access control, and incident response procedures. • Application & Vendor Oversight Administer and support both in-house and third-party applications, including Exchange House software and compliance systems. Collaborate with third-party vendors for procurement of new solutions, ensuring alignment with operational and regulatory needs. Liaise with application providers to define new requirements, address system bugs, and implement issue resolutions in a timely manner. Coordinate with telecommunications providers to manage and maintain internet connectivity and service reliability. • Disaster Recovery & Business Continuity Develop and periodically test disaster recovery and business continuity plans. Ensure minimal downtime during system failures or cyber incidents. • Innovation & Optimization Identify and implement new technologies to improve customer experience and operational efficiency. Support digital onboarding, mobile app development, and payment gateway integrations. • Team Leadership & Training Supervise IT staff, foster skill development, and encourage a culture of innovation. Deliver regular cybersecurity awareness programs for employees. Skills & Experience Type Requirements Experience 5+ years experience in Exchange House out of which 3+ years in IT management role within financial services preferably in Exchange House Education Bachelor’s in Information Technology, Computer Science, or related field Certifications CCNA certification CISSP, CISA preferred Technical Skills Implementing Security Projects such as NAC, PAM, IAM etc. Preparing Network Diagrams, Network administration of Cisco Firewalls, WIFI Access points. Hands-on experience with Exchange House applications such as SYMEX, CASMEX etc. is an advantage Analytical Skills Strong problem-solving and strategic planning ability Communication Skills Professional written and verbal English; Arabic is a plus Regulatory Considerations Must be familiar with UAE Central Bank Standards and Regulations

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Machine Learning Operations (ML/Ops) Engineer - Team Lead Location / Work Setup: Remote About Us: We are a dynamic and innovative team currently engaged in an exciting Request for Quote (RFQ) process for a client based in Hong Kong. We are on the lookout for a skilled Machine Learning Operations Engineer, particularly someone experienced in deploying Machine Learning models into pipelines. This is a fantastic opportunity to be part of a high-impact project where your contributions will shape the future capabilities of our client's ML infrastructure. Key Responsibilities: Lead a team of ML/Ops engineers in deploying and managing Machine Learning models. Build and enhance capabilities to seamlessly integrate ML models into existing pipelines. Collaborate with cross-functional teams to understand project requirements and ensure successful deployment. Provide ongoing support to accommodate surges in requirements, focusing on scalability and efficiency. Utilize Python for scripting and automation tasks. Work with Cloud platforms, particularly Azure and GCP to optimize machine learning workflows. Requirements For Team Lead Position: At least 3 years of experience in ML/Ops or a related field. Proven leadership skills with the ability to guide and inspire a team. Excellent communication skills to effectively liaise with clients and internal teams. For ML/Ops Engineer Position: Strong experience in deploying Machine Learning models. Proficiency in Python for scripting and automation. Hands-on experience with Cloud platforms, particularly Azure and GCP. Prior experience in addressing scalability and pricing concerns in ML operations. How to Apply: If you are a passionate ML/Ops professional ready to take on a leadership role or contribute your expertise to a cutting-edge project, we want to hear from you. Please submit your resume, highlighting your relevant experience, and a cover letter detailing your approach to scalability and pricing in ML operations. Note: This is a unique opportunity to make a significant impact on a client's ML capabilities, and we are excited to welcome individuals who share our enthusiasm for innovation and excellence.

About the Role: - We are looking for a skilled Full-Stack Developer to design, develop, and maintain web applications using React.js on the frontend and .NET Core on the backend. - You will work with PostgreSQL for data storage, deploy applications on Azure AKS (Kubernetes), and build scalable microservices-based architectures. Key Responsibilities: - Develop and maintain scalable web applications using .NET Core and React.js. - Design, develop, and maintain microservices for modular and scalable backend systems. - Design and manage PostgreSQL databases, write efficient queries, and optimize performance. - Deploy and manage applications in Azure AKS. - Collaborate with cross-functional teams to define, design, and ship new features. - Troubleshoot, test, and maintain the core product software to ensure strong optimization and functionality. - Participate in code reviews and maintain best practices for code quality, security, and performance. Required Skills: - Strong experience with React.js for building responsive, user-friendly interfaces. - Proficient in .NET Core for building backend APIs and services. - Hands-on experience designing and implementing microservices architectures. - Experience with PostgreSQL or other relational databases. - Knowledge of Azure AKS and cloud-native deployment practices. - Familiarity with RESTful APIs, authentication, and authorization mechanisms. - Experience with CI/CD pipelines and automated testing. - Familiarity with containerization (Docker) and microservices orchestration. - Knowledge of Azure services beyond AKS (App Service, Blob Storage, Functions). - Familiarity with version control systems (Git) and agile development practices. Education & Experience: - Bachelor’s degree in Computer Science, Software Engineering, or equivalent experience. - 4+ years of experience in full-stack development (React.js + .NET Core) preferred.

Job Requirements: 1. Maintenance of water and electricity equipment in dormitories and companies, and assistance with administrative chores. Requires basic knowledge of water and electricity equipment, air conditioners, refrigerators, and freezers; 2. Can speaker English 3. Have Dubai driving license. Welfare treatment; 1. Free transportation; 2. Annual leave allowance, airfare allowance; 3. Work visa; 4. Medical Insurance