Browse
···
Log in / Register

Front Office Ambassador

Negotiable Salary

Emaar Hospitality Group

Emaar Customer Happiness Centre

Favourites
Share

Description

Job Description Address Hotels + Resorts is the first brand launched by Emaar Hospitality Group with properties situated in some of the most sought-after locations. Address brings a fresh identity to the global hospitality and service sector by setting new benchmarks with its gracious hospitality and exceptional service. Recognized for its fusion of contemporary style with a touch of classic elegance, Address Hotels + Resorts enriches the lives of its guests with intuitive experiences. Staying true to its tagline ‘Where Life Happens’, Address offers its guests opportunities to celebrate life and its most cherished moments. It’s the ultimate Address. ABOUT THE FUNCTION This function is to ensure exceptional Guest Experience in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless stay experience. Ensure that each guest becomes a happy fan of our Rooms and other facilities, by delighting them from Check in until Check out. WHAT YOU WILL NEED TO SUCCEED Genuine service personality, with high EQ. Minimum 4 years’ experience in Hospitality industry. Minimum 2 years’ experience in a Supervisory role / similar experience in a 5 star hospitality industry. Minimum of a high school diploma is required/ College degree in Hotel Management or a related field is preferred. A minimum of 1 – 3 year experience in a similar position in a 5-star hospitality company. PERFORMANCE DRIVEN CULTURE; WHAT WILL YOU BE MEASURED AGAINST Conduct all operational tasks in Front Office while living up to service standards and procedures. Go the extra (s)mile where you can. Prevent complaints and ensure adequate service recovery where needed. Pro-actively communicate with fellow Ambassadors, always with the Guest’s interests at heart. COMPETENCIES Put Customer First Drive for Results Learning Resilience Adaptability WHAT WE BELIEVE IN At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate. Customer Focus Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences. Ownership Mindset No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete. Fast Paced Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers. Talent and Tenacity Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity. Adaptability We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future. Application Link: https://emhm.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/705248?keyword=customer+service&lastSelectedFacet=LOCATIONS&location=United+Arab+Emirates&locationId=300000000346209&locationLevel=country&mode=location&selectedLocationsFacet=300000000346209&sortBy=POSTING_DATES_DESC


Location
Emaar Customer Happiness Centre
Show Map

EMAAR
1listing

You may also like

Workable
Telesales for Clinic in Dubai UAE exp
Dubai - United Arab Emirates
Ontime Group is looking for an enthusiastic and results-oriented Telesales Representative to join our team, specifically focused on our clinic services in Dubai. This role involves reaching out to potential clients, promoting our clinic offerings, and ensuring excellent customer engagement through effective communication and follow-up. Responsibilities: Conduct outbound telesales calls to prospective clients, promoting the clinic’s services and special offers. Engage with potential patients to understand their healthcare needs and provide appropriate service recommendations. Follow up on inquiries and leads generated from marketing campaigns, ensuring timely communication. Maintain accurate records of customer interactions and sales activities in our CRM system. Achieve or exceed monthly sales targets while maintaining a high level of customer satisfaction. Collaborate with the clinic team to understand service offerings and enhance product knowledge. Provide feedback on market trends and customer preferences to help improve service offerings. Stay informed about health industry regulations and best practices to deliver compliant and convincing sales pitches. Requirements Previous experience in telesales or telemarketing, preferably in the healthcare or clinic sector in Dubai. Excellent communication and interpersonal skills with a customer-focused attitude. Ability to engage effectively with diverse clients over the phone. Strong organizational skills and attention to detail. Proven track record of meeting or exceeding sales targets. Proficient in using CRM software and MS Office applications. Self-motivated with the ability to work independently as well as part of a team. Fluency in English; knowledge of Arabic is an advantage.
Negotiable Salary
Cloud Spaces - Yas Mall
Cloud Ambassador - Reception
Ras Al-Khaimah
Objective of the Role: The Receptionist & Guest Relations role serves as the front face of Cloud Spaces and its clients’ businesses. The role is central to delivering state-of-the-art services, managing client interactions, handling reception duties, and supporting client operations with professionalism, positivity, and efficiency. Key Responsibilities: Client & Guest Interaction: • Greet all clients and visitors according to Cloud Spaces standards. • Ensure everyone entering the reception area is welcomed professionally and with a smile. • Provide excellent customer service, proactively offering assistance to clients. • Educate clients on Cloud System functionalities and other business services. • Provide local/tourist information to clients and guests (restaurants, hotels, events). Reception & Administrative Duties: • Manage incoming calls professionally (all calls answered within 4 rings). • Direct sales calls to the Manager promptly (within 30 seconds). • Register all walk-in leads and ensure adequate marketing material is available. • Monitor boardrooms, meeting rooms, video conferencing, and office bookings. • Manage incoming and outgoing couriers, deliveries, and mail with proper documentation and notifications. • Maintain the reception and secretarial areas in a tidy and presentable state. • Liaise with 3rd parties for maintenance (air conditioning, lighting, cleaning). • Organize travel, hotel, and leisure bookings for clients. New Client Onboarding: • Allocate phone numbers and set up communication systems for new clients. • Record welcome messages, voicemails, and ensure all systems are operational before client arrival. • Learn and understand each client’s business to provide tailored reception support. IT & Equipment Management: • Operate and manage IP Phones, video conferencing, interactive screens, photocopiers, printers, and other office equipment. • Update reception screens and communication setups as required. • Utilize internal systems: Essensys / OPERATE, Cloud Spaces Online Portal/App, Cisco IP Phones, IMAGICLE. Team & Reporting: • Communicate regularly with the Manager about workload, achievements, and client updates. • Participate in team meetings, networking events, and internal training. • Support team members and contribute positively to the work environment. Key Performance Indicators (KPI): • Achieve proficiency in all systems, tools, and equipment within 3 months. • Meet minimum Junior Secretarial skills and support services chargeable potential. • Add value to Cloud Spaces and its clients by providing exceptional service and support. Requirements: • Prior experience in reception, guest relations, or customer service roles is preferred. • Experience with office administration and client-facing roles. • Familiarity with IT and communication systems (IP phones, video conferencing, booking systems). Skills & Attributes: • Attitude: Positive, confident, enthusiastic, friendly, honest, and approachable. • Communication: - Articulate, courteous, and professional. - Excellent spoken and written English; Arabic is an asset. - Ability to follow up and keep stakeholders informed. • Customer Service Focus: - Proactive, solution-oriented, and client-focused. - Capable of building rapport while maintaining professional boundaries. • Work Ethic & Professionalism: - Punctual, reliable, and not a “clock watcher.” - Works well under pressure and remains calm in dynamic environments. • Attention to Detail: - High level of awareness and ability to anticipate client needs. - Maintains organized records and ensures accuracy in tasks. • Flexibility & Culture Fit: - Adaptable to varying client needs and daily tasks. - Energetic, collaborative, and committed to adding value to the team. • Technical Proficiency: - Comfortable with office IT equipment, communication systems, and software tools. Personal Attributes: • Professional grooming and presentation aligned with Cloud Spaces’ brand standards. • Strong integrity and respect for confidentiality. • Willingness to learn, ask questions, and contribute to team success. • A positive attitude with a genuine smile and passion for helping clients.
Negotiable Salary
Cookie
Cookie Settings
Our Apps
Download
Download on the
APP Store
Download
Get it on
Google Play
© 2025 Servanan International Pte. Ltd.