Telesales Representative - Doctor OnTime

Ontime Group is looking for an enthusiastic and results-oriented Telesales Representative to join our team, specifically focused on our clinic services in Dubai. This role involves reaching out to potential clients, promoting our clinic offerings, and ensuring excellent customer engagement through effective communication and follow-up. Responsibilities: Conduct outbound telesales calls to prospective clients, promoting the clinic’s services and special offers. Engage with potential patients to understand their healthcare needs and provide appropriate service recommendations. Follow up on inquiries and leads generated from marketing campaigns, ensuring timely communication. Maintain accurate records of customer interactions and sales activities in our CRM system. Achieve or exceed monthly sales targets while maintaining a high level of customer satisfaction. Collaborate with the clinic team to understand service offerings and enhance product knowledge. Provide feedback on market trends and customer preferences to help improve service offerings. Stay informed about health industry regulations and best practices to deliver compliant and convincing sales pitches. Requirements Previous experience in telesales or telemarketing, preferably in the healthcare or clinic sector in Dubai. Excellent communication and interpersonal skills with a customer-focused attitude. Ability to engage effectively with diverse clients over the phone. Strong organizational skills and attention to detail. Proven track record of meeting or exceeding sales targets. Proficient in using CRM software and MS Office applications. Self-motivated with the ability to work independently as well as part of a team. Fluency in English; knowledge of Arabic is an advantage.

Job Description Address Hotels + Resorts is the first brand launched by Emaar Hospitality Group with properties situated in some of the most sought-after locations. Address brings a fresh identity to the global hospitality and service sector by setting new benchmarks with its gracious hospitality and exceptional service. Recognized for its fusion of contemporary style with a touch of classic elegance, Address Hotels + Resorts enriches the lives of its guests with intuitive experiences. Staying true to its tagline ‘Where Life Happens’, Address offers its guests opportunities to celebrate life and its most cherished moments. It’s the ultimate Address. ABOUT THE FUNCTION This function is to ensure exceptional Guest Experience in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless stay experience. Ensure that each guest becomes a happy fan of our Rooms and other facilities, by delighting them from Check in until Check out. WHAT YOU WILL NEED TO SUCCEED Genuine service personality, with high EQ. Minimum 4 years’ experience in Hospitality industry. Minimum 2 years’ experience in a Supervisory role / similar experience in a 5 star hospitality industry. Minimum of a high school diploma is required/ College degree in Hotel Management or a related field is preferred. A minimum of 1 – 3 year experience in a similar position in a 5-star hospitality company. PERFORMANCE DRIVEN CULTURE; WHAT WILL YOU BE MEASURED AGAINST Conduct all operational tasks in Front Office while living up to service standards and procedures. Go the extra (s)mile where you can. Prevent complaints and ensure adequate service recovery where needed. Pro-actively communicate with fellow Ambassadors, always with the Guest’s interests at heart. COMPETENCIES Put Customer First Drive for Results Learning Resilience Adaptability WHAT WE BELIEVE IN At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate. Customer Focus Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences. Ownership Mindset No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete. Fast Paced Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers. Talent and Tenacity Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity. Adaptability We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future. Application Link: https://emhm.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/705248?keyword=customer+service&lastSelectedFacet=LOCATIONS&location=United+Arab+Emirates&locationId=300000000346209&locationLevel=country&mode=location&selectedLocationsFacet=300000000346209&sortBy=POSTING_DATES_DESC

Job description Execute the daily functions of arrival and departure for guests in a manner keeping with the Fairmont Service Promise and the guests. Adhere to and execute all job task checklist points. Perform registration process by obtaining data from guest and by observing the established guidelines. Review all group resumes, VIP reports, daily business reports. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working. Comply at all times with Accor standards and regulations to encourage safe and efficient hotel operations which include but are not limited to front office policies and accounting policies. Cash handling and credit processing as required, to include gift card redemption. Support the concierge or telephone operator as required. Resolve guest complaints or otherwise follow up with manager. Review room queue and work with housekeeping to expedite turnover. Reach out to guests to communicate room is ready and coordinate luggage delivery with guest services if luggage has been stored. Handle due-out and discrepancy updating in communication with the housekeeping department. Post applicable charges for late check-out requests. Perform daily "bucket check report" against guest folio ensuring that charges are accurately posted and support receipts are properly filed and attached. Ensure that one's cash report is balanced and closed at the end of the shift with remittance envelope dropped in the cash vault. Ensure the strict control of room keys. Enforce the key handling procedures ensuring maximum security. Ensure proper handling and documentation of guest's valuables being secured in hotel safe deposit box. Drive and champion all loyalty program. Drive FO up selling program. Be familiar with hotel services and promotions and promote them. Use Royal Service Manager as the main method of communication throughout the department as required for communication. Take and deliver accurate and timely guest messages. Respond to queries positively. Follow department policies, procedures and service standards, including all safety policies. Other tasks as assigned. Qualifications Passion for guest service. Excellent written and verbal communication, interpersonal and leadership skills. Highly organized, results-oriented with the ability to be flexible and work well under pressure. Degree or diploma in hospitality management is an asset. Fluency in English, and at least one additional language. Minimum of 1 year previous hotel experience is an asset. Must have the ability to handle a multitude of tasks and guest requests. Knowledge of property management system such as Opera is an asset. Ability to work independently and prioritize responsibilities. Experience with a hotel loyalty program is an asset. Computer proficiency in a Windows environment (Word, Excel, PowerPoint).

A Customer Service Representative is responsible for providing assistance, information, and support to customers regarding products or services. Their duties include answering inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving. LOOKNG FOR CUSTOMER SERVICE AND ADMIN FOR OUR OUTLET IN DUBAI VISA AND ACCOMODATION IS PROVIDED BY COMPANY ANY NATIONALITY CAN APPLY SEND ME YOUR CV ON WHATSAPP - 0504504435 NOTE - DO NOT CALL NO ONLINE INTERVIEW IS APPLICABLE SO DONT APPLY IF YOU ARE NOT AVAILABLE FOR IN PERSON INTERVIEW

Job Purpose At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers ‘Fly Better'. Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the world’s largest international airline and become a vital part of our cutting-edge information and technology team as Solution Architect - Customer. Join the Architecture team and propel global aviation technology into the future! As architects, we bridge ambitious business goals with purposeful technological solutions, working closely with business units to inspire and implement fit-for-purpose solutions. Our team handles projects ranging from incremental improvements to strategic overhauls across diverse global operations. We utilize modern technology stacks such as ReactJS, NodeJS, Java Microservices, Self-Service Integrations, and Open APIs, all underpinned by best practices in DevSecOps, Cloud, and modern engineering. If you're passionate about transforming technology, we invite you to apply and to make a significant impact on the future of aviation at the Emirates Group. In this role you will: Develop optimal, fit-for-purpose, and aligned IT architecture solutions that meet customer requirements. Ensure architecture is robust, appropriate, and high-quality, conforming to corporate IT standards and roadmaps. Take accountability for the end-to-end architecture, including architecture and technology decisions. Develop Enterprise Architecture standards and guidelines in the information, application, and technology domains. Work closely with the Manager Enterprise Architecture and other peer architects in the development of technology advancements and the adaptation of new technologies and patterns. Continuously monitor industry trends, identify and evaluate relevant technologies and tools, and showcase business value by executing Proof of Concepts—engaging relevant IT teams. Establish policy, guidelines, and strategy for selecting system components and their designs. Assess solution designs to ensure they effectively use architectural patterns and adhere to the guidelines. Promote the reuse of solutions, platforms, and services. Contribute to the enterprise architecture repository. Guide, mentor, and motivate the development team members in adopting good engineering practices, tools, and techniques throughout the development process. In addition, advise and support team members in overcoming technical challenges by providing expert consultancy and coaching. Conduct architecture reviews of vendor products as part of the selection process and other critical production applications with Software Engineering development teams. Provide architecture recommendations for the short- and long-term improvement of applications. Develop logical infrastructure solutions in alignment with the technology standards. Work closely with infrastructure teams to ensure that the physical infrastructure designed meets project requirements. Work together, oversee, and govern the development to ensure the development team's design and implementation align with the proposed architecture definition. Work closely with the quality engineering team to ensure that the final solution meets the agreed non-functional requirements. Collaborate closely with Manager Enterprise Architects to ensure alignment of information, application, and technology architecture to the overall architecture principles, framework, and guidelines. Own, manage, and maintain the architecture roadmap and runways of small to medium-sized initiatives, products, environments, and/or platforms. Act as a product owner and be accountable for proactively identifying, prioritizing, and overseeing the development of technical enablers, technical debts, quality improvements, and application modernization activities. Drive architecture decisions and be accountable for their implications regarding solution costs, delivery schedules, application complexity, technical debt, and overall solution performance. Qualification To be considered for this role, you must meet the below requirements: Degree or Honours (12+3 or equivalent). Bachelor's degree in Computer Science, Engineering, or an equivalent IT-related discipline and 8+ years of experience in Information Technology. 5+ years of experience in designing and developing large-scale, complex, distributed, mission-critical applications in heterogeneous environments. Hands-on experience in detailed business system architecture and design. Technical leadership across groups of technical architects and senior developers. Ability to influence delivery plans based on architecture and skills constraints. In-depth understanding of one or more technologies such as Java, ERP, Cloud, open source frameworks, low code platforms, Big Data, BI, data warehouses, observability, automation, network and infrastructure, mobile & frontend technologies, AI/ML, container management platforms, database, integration, digital workplace, DevOps, IoT, Blockchain, Web 3.0, contact centre, mainframe, service management platforms, messaging, cyber security, etc. Understanding of Architecture Methods, Principles, and Patterns (OOAD, GoF, SOA, etc.). Understanding of architecture and design artefacts (Archimate, C4, UML models, etc.). Understanding of agile software development methodologies such as SCRUM and Scaled Agile. Understanding of Open Source Frameworks (Apache, Spring, etc.). Understanding of cross-cutting architecture capabilities (Rules, Workflow, Security, etc.). Understanding of the big picture view, non-functional requirements, and other practices such as observability and automation. Understanding of architecture styles such as microservices, event-driven architecture, and cloud-native applications. Understanding of the well-architected framework for cloud deployments. Preferably, good understanding and experience in the airline domain. Solutions Architect – Infrastructure: Proficiency in developing and recommending infrastructure improvements and enhancements, with expertise in Disaster Recovery / Auto failovers, IT Service Continuity, and resiliency planning for essential systems and applications. Familiarity with implementing infrastructure solutions both on-premises (like VMWare vSphere/ESXi, VMWare Aria Automation, VMWare NSX-T, Hyper-V, Xen) and in public Clouds (Amazon / Microsoft) in diverse deployments. Collaboration with internal teams and vendors is expected. Good understanding of Infrastructure Observability / Monitoring. Knowledge of licensing models and compliance for Databases and Operating Systems across major vendors such as Oracle, Microsoft, and Couchbase in hybrid cloud environments. Experience designing secure architectural solutions for PaaS, IaaS, and SaaS. Familiarity with security best practices for both on-premises and cloud environments is a plus. Basic experience in network architecture and implementation, covering aspects like routers, switches, load balancers, and public cloud networking. Familiarity with storage and backup architectures, including cloud storage, object storage, block storage, and backup solutions. Solutions Architect – DevSecOps & Containers: Expertise in architecting and implementing Linux / Windows container (OCI) based solutions, encompassing container repositories and optimized base images in large-scale enterprise settings. Experience architecting and implementing CRI-O-based Kubernetes platforms across multi-cloud environments, with proficiency in multi-cloud platforms such as EKS / AKS / GKE. Skilled in devising and implementing automated deployment solutions, quota management, and billing within container management platforms. Proficiency in architecting and rolling out observability/monitoring tools for application containers and their management platforms. Expertise in ensuring the security of containers and their management platforms, including Service Mesh implementations. Salary & benefits Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers. Application Link: https://www.emiratesgroupcareers.com/search-and-apply/19204

Job Purpose The Emirates Group is a highly profitable business comprising of Emirates Airline, the largest international airline in the world and dnata, one of the world's biggest air services providers. With our headquarters located in the cosmopolitan emirate of Dubai, working with us puts you at the forefront of technological advances in the aviation industry while offering you a dynamic lifestyle. If you're seeking a position that will allow you to thrive professionally and develop your career in aviation industry, look no further. There are openings for individuals who are passionate about traveling and enjoy collaborating with customers and colleagues across the world. We are looking for exceptional individuals who can be a part of our Customer Service team. If successful, you will join an extensive training program which include systems training and customer service skills and then be allocated to an area across the group: Emirates Airport Services, dnata, Marhaba services and Contact Centre. I. Customer-facing Roles: Airport Services Agent (EK/dnata) & Marhaba Services Agent As an Airport Service Agent, you will be responsible for delivering top-notch customer service to our valued passengers during check-in, boarding, and baggage handling. Your dedication to provide a high-quality service experience will be integral to ensuring our customers have a seamless and enjoyable journey from start to finish. Our Marhaba Services Agents go above and beyond to provide exceptional travel assistance services to our valued clients. Whether you are a VIP, Marhaba client, an unaccompanied minor, or a passenger with special needs, we are dedicated to ensuring that you receive the highest level of care and attention throughout your journey. II. Back-office Role: Contact Centre Agent As a Contact Centre Agent, you will have the important role of being the voice of Emirates, providing our valued customers with accurate and up-to-date information about our products and services. We are seeking a skilled professional to provide exceptional customer service by promptly and accurately responding to inquiries either through various digital communication channels, such as chat and social media platforms or through voice support. Your role will be crucial in ensuring that our customers feel valued and supported throughout their journey. Qualification To be considered for Customer Service roles, you must meet the following requirements: Fluency in both spoken and written English Fluency in any other language is a plus A levels/High School certificate Excellent interpersonal and customer service skills Willing to work in a shift environment PC based skills to operate Windows package (Microsoft Word/Excel/E-mail) Willing to wear uniform (Front-line customer facing roles) Job specific requirements for back-office roles: Proficiency in English and at least one of the following languages is a must-have requirement for this position: Arabic, French, Czech, German, Italian, Japanese, Cantonese, Mandarin, Russian, Spanish, Polish, Portuguese. Customer and sales focus to provide excellent service and close any sales opportunity. The ability to type accurately and quickly while maintaining excellent written communication is an essential requirement for the messaging-based role. Experience the excitement of being on the front-line customer-facing roles with dnata, Marhaba and Emirates Airport Services Agents, or work behind the scenes as a Contact Centre Service Agent. You'll have the chance to work with a diverse team of professionals, interact with people from all over the world, and make a positive impact on the lives of travellers every day. Both full-time and part-time opportunities are available, providing flexibility to fit your lifestyle and career goals. Whether it be Emirates Airline or dnata, our goal is to ensure that our customers experience service is consistent with the Emirates Group high standards. Salary & benefits Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website emiratesgroupcareers.com Application Link: https://www.emiratesgroupcareers.com/search-and-apply/129