Cloud Spaces - Yas Mall
Cloud Ambassador - Reception

Ras Al-Khaimah
Objective of the Role:
The Receptionist & Guest Relations role serves as the front face of Cloud Spaces and its clients’ businesses. The role is central to delivering state-of-the-art services, managing client interactions, handling reception duties, and supporting client operations with professionalism, positivity, and efficiency.
Key Responsibilities:
Client & Guest Interaction:
• Greet all clients and visitors according to Cloud Spaces standards.
• Ensure everyone entering the reception area is welcomed professionally and with a smile.
• Provide excellent customer service, proactively offering assistance to clients.
• Educate clients on Cloud System functionalities and other business services.
• Provide local/tourist information to clients and guests (restaurants, hotels, events).
Reception & Administrative Duties:
• Manage incoming calls professionally (all calls answered within 4 rings).
• Direct sales calls to the Manager promptly (within 30 seconds).
• Register all walk-in leads and ensure adequate marketing material is available.
• Monitor boardrooms, meeting rooms, video conferencing, and office bookings.
• Manage incoming and outgoing couriers, deliveries, and mail with proper documentation and notifications.
• Maintain the reception and secretarial areas in a tidy and presentable state.
• Liaise with 3rd parties for maintenance (air conditioning, lighting, cleaning).
• Organize travel, hotel, and leisure bookings for clients.
New Client Onboarding:
• Allocate phone numbers and set up communication systems for new clients.
• Record welcome messages, voicemails, and ensure all systems are operational before client arrival.
• Learn and understand each client’s business to provide tailored reception support.
IT & Equipment Management:
• Operate and manage IP Phones, video conferencing, interactive screens, photocopiers, printers, and other office equipment.
• Update reception screens and communication setups as required.
• Utilize internal systems: Essensys / OPERATE, Cloud Spaces Online Portal/App, Cisco IP Phones, IMAGICLE.
Team & Reporting:
• Communicate regularly with the Manager about workload, achievements, and client updates.
• Participate in team meetings, networking events, and internal training.
• Support team members and contribute positively to the work environment.
Key Performance Indicators (KPI):
• Achieve proficiency in all systems, tools, and equipment within 3 months.
• Meet minimum Junior Secretarial skills and support services chargeable potential.
• Add value to Cloud Spaces and its clients by providing exceptional service and support.
Requirements:
• Prior experience in reception, guest relations, or customer service roles is preferred.
• Experience with office administration and client-facing roles.
• Familiarity with IT and communication systems (IP phones, video conferencing, booking systems).
Skills & Attributes:
• Attitude: Positive, confident, enthusiastic, friendly, honest, and approachable.
• Communication:
- Articulate, courteous, and professional.
- Excellent spoken and written English; Arabic is an asset.
- Ability to follow up and keep stakeholders informed.
• Customer Service Focus:
- Proactive, solution-oriented, and client-focused.
- Capable of building rapport while maintaining professional boundaries.
• Work Ethic & Professionalism:
- Punctual, reliable, and not a “clock watcher.”
- Works well under pressure and remains calm in dynamic environments.
• Attention to Detail:
- High level of awareness and ability to anticipate client needs.
- Maintains organized records and ensures accuracy in tasks.
• Flexibility & Culture Fit:
- Adaptable to varying client needs and daily tasks.
- Energetic, collaborative, and committed to adding value to the team.
• Technical Proficiency:
- Comfortable with office IT equipment, communication systems, and software tools.
Personal Attributes:
• Professional grooming and presentation aligned with Cloud Spaces’ brand standards.
• Strong integrity and respect for confidentiality.
• Willingness to learn, ask questions, and contribute to team success.
• A positive attitude with a genuine smile and passion for helping clients.
Negotiable Salary