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Location:
Sharjah
Category:
Management

Workable
Branch Manager - UAE Branch

Dubai - United Arab Emirates
The Branch Manager is responsible for leading and managing the overall performance of the branch, including sales, operations, customer service, quality assurance, and team development. This role ensures all KPI's are achieved while maintaining branch efficiency, compliance, and alignment with the company's strategic objectives. Sales performance is tracked separately by program (Caribbean and European), and team success directly influences incentive eligibility.
Responsibilities
1. Sales Performance o Lead the branch’s sales team to meet and exceed monthly and annual sales targets.
Monitor individual and team performance; implement corrective action plans when needed.
Track Caribbean and European program performance independently to ensure accurate incentive distribution and program-specific strategies.
2. Financial Oversight
Ensure timely follow-up on FFP payments, invoices, and receipts.
Collaborate with the finance department to maintain financial accuracy and accountability.
Minimize financial discrepancies and promote cost efficiency within the branch.
3. Human Resource Management
Recruit, train, and mentor staff to build a competent and motivated team.
Monitor team productivity and branch health through regular performance reviews.
Foster a positive work environment focused on collaboration, accountability, and results.
4. Quality Assurance
Ensure timely and professional lead response, full document submission, and proper CRM usage.
Oversee office readiness and daily operational effectiveness.
Ensure data integrity and high-quality client engagement throughout the sales process
5. Customer Relations
Resolve client complaints efficiently while maintaining brand reputation.
Uphold customer satisfaction by ensuring a smooth, transparent, and supportive experience.
Prevent legal escalations and reinforce trust with clients.
6. Marketing Support
Collaborate with the marketing team to implement local campaigns and initiatives.
Provide feedback on market trends and customer insights to guide marketing strategy.
Promote brand visibility and client engagement in your region.
Requirements
A Bachelor’s degree in Business Administration, Management, or a related field.
At least 8 years of experience in investment, Real State, Hospitality.
Proven leadership skills with a strong focus on team development and sales performance.
Excellent verbal and written communication skills in both Arabic and English.
Strong analytical, reporting and problem-solving abilities.
Knowledge of financial management and customer service principles.
Negotiable Salary

Emirates NBD
Assistant Manager

Emirates NBD - Al Barsha Branch
About Emirates NBD:
Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion. At the bank, we serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches.
Board Secretary Assistant Manager shall assist in managing the provision of comprehensive administrative and secretarial support including planning meetings, distributing meeting materials, building agendas, preparing power point presentations and reports, and ensuring the organization remains in compliance with Central Bank regulations and federal laws.
On a day-to-day basis you will be responsible for:
Prepare presentations and reports, consolidating the information received from different stakeholders and members of senior leadership.
Ensure to follow Corporate Governance framework to ensure compliance with laws, regulations, SCA Governance rules and ensure producing the annual corporate governance report on a timely basis
Assist in preparing annual board calendar and provisional calendars in accordance with the Company’s Articles of Association and applicable regulations.
Ensure that the scheduling of the board meetings is undertaken in alignment with the stated priorities with an aim to manage the available time in an efficient manner
Articulate agendas, briefing materials and prepare presentations and dashboards as needed to provide administrative support to the Board members prior to the meetings.
Maintain records to preserve an up-to-date database for any internal/external customers.
Ensure maintenance of physical security as well as confidentiality and safety of critical documents.
Keep abreast with any governmental/official protocols/procedures associated with receiving distinguished guests, special and VIP to ensure completion of necessary preparations and arrangements prior to their arrival.
To be successful in this role, you will need the following skills and experience:
University degree
Proficient in Microsoft Word, PowerPoint and Excel.
Fluent in English and Arabic, verbal and written communication.
Having knowledge of UAE Authorities Rules and Regulations pertaining to public joint stock companies and Banks.
Minimum 5 years’ experience in managing secretarial and administrative functions of public joint stock company boards.
Possess basic knowledge of corporate governance concept such as managing conflicts of interest and related parties’ transactions
Negotiable Salary