Customer Service Roles

🌍 Customer Success Manager – Cloudflare Integration | Dubai, UAE Location: Dubai, UAE (Relocation supported for regional candidates) Team: Cloudflare Integration & Cybersecurity Services Reports to: Director of Cloudflare & Cybersecurity Seniority Level: Mid-Level Employment Type: Full-Time 🧩 About the Role Brixio is seeking a Customer Success Manager (CSM) to drive our Cloudflare service delivery and client success across the Middle East. Based in Dubai (or relocating from the region), this is a highly-visible, client-facing role for someone who can confidently manage enterprise accounts, align technical delivery with business needs, and drive value throughout the post-sales lifecycle. You will be the primary point of contact for new and strategic accounts — responsible for onboarding, project coordination, renewals, and day-to-day client relationships. The role offers autonomy, impact, and growth within a fast-moving international environment. Requirements 🛠️ Key Responsibilities Customer Onboarding & Planning Lead and structure the onboarding process for Cloudflare services. Create and maintain customer success plans with measurable KPIs. Primary Client Interface Serve as the go-to contact for all client communications and service requests. Own the customer relationship, escalate issues when needed, and ensure client satisfaction. Project & Resource Coordination Collaborate with our technical and delivery teams across Brixio’s global offices. Ensure clear communication, deadlines, and successful implementation of services. Insights, Reporting & QBRs Drive performance reviews, ROI metrics, and regular reporting (including QBRs). Provide proactive recommendations based on usage, risk, and future opportunities. Retention & Growth Own MRR and renewal targets; support upsell/cross-sell strategies with the account team. Actively mitigate churn and ensure high customer health scores. 🎯 Who We're Looking For Required Profile Location: Already in Dubai OR Open to relocating (must have prior Middle East experience with enterprise clients) Experience 7–10 years in customer-facing roles (CSM, TAM, Post-sales, or CX) in cloud, cybersecurity, or networking Has managed demanding enterprise accounts (e.g., banking, telecom, public sector) Proven ability to drive software adoption, retention, and client success Skills Strong understanding of Cloudflare solutions (WAF, CDN, ZTNA, SASE/SSE) Confident in leading QBRs, managing stakeholders, and resolving service issues Fluent in English and Arabic Comfortable with KPIs tied to MRR, and ARR growth Benefits 💡 Why Join Brixio Strategic Cloudflare partner across EMEA Agile company with global talent and local delivery power High-impact role with visibility across strategic accounts Opportunity to grow into regional leadership or technical advisory roles Based in Dubai – tax-free, diverse, and tech-driven

Job Purpose At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers ‘Fly Better'. Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the world’s largest international airline and become a vital part of our cutting-edge information and technology team as Solution Architect - Customer. Join the Architecture team and propel global aviation technology into the future! As architects, we bridge ambitious business goals with purposeful technological solutions, working closely with business units to inspire and implement fit-for-purpose solutions. Our team handles projects ranging from incremental improvements to strategic overhauls across diverse global operations. We utilize modern technology stacks such as ReactJS, NodeJS, Java Microservices, Self-Service Integrations, and Open APIs, all underpinned by best practices in DevSecOps, Cloud, and modern engineering. If you're passionate about transforming technology, we invite you to apply and to make a significant impact on the future of aviation at the Emirates Group. In this role you will: Develop optimal, fit-for-purpose, and aligned IT architecture solutions that meet customer requirements. Ensure architecture is robust, appropriate, and high-quality, conforming to corporate IT standards and roadmaps. Take accountability for the end-to-end architecture, including architecture and technology decisions. Develop Enterprise Architecture standards and guidelines in the information, application, and technology domains. Work closely with the Manager Enterprise Architecture and other peer architects in the development of technology advancements and the adaptation of new technologies and patterns. Continuously monitor industry trends, identify and evaluate relevant technologies and tools, and showcase business value by executing Proof of Concepts—engaging relevant IT teams. Establish policy, guidelines, and strategy for selecting system components and their designs. Assess solution designs to ensure they effectively use architectural patterns and adhere to the guidelines. Promote the reuse of solutions, platforms, and services. Contribute to the enterprise architecture repository. Guide, mentor, and motivate the development team members in adopting good engineering practices, tools, and techniques throughout the development process. In addition, advise and support team members in overcoming technical challenges by providing expert consultancy and coaching. Conduct architecture reviews of vendor products as part of the selection process and other critical production applications with Software Engineering development teams. Provide architecture recommendations for the short- and long-term improvement of applications. Develop logical infrastructure solutions in alignment with the technology standards. Work closely with infrastructure teams to ensure that the physical infrastructure designed meets project requirements. Work together, oversee, and govern the development to ensure the development team's design and implementation align with the proposed architecture definition. Work closely with the quality engineering team to ensure that the final solution meets the agreed non-functional requirements. Collaborate closely with Manager Enterprise Architects to ensure alignment of information, application, and technology architecture to the overall architecture principles, framework, and guidelines. Own, manage, and maintain the architecture roadmap and runways of small to medium-sized initiatives, products, environments, and/or platforms. Act as a product owner and be accountable for proactively identifying, prioritizing, and overseeing the development of technical enablers, technical debts, quality improvements, and application modernization activities. Drive architecture decisions and be accountable for their implications regarding solution costs, delivery schedules, application complexity, technical debt, and overall solution performance. Qualification To be considered for this role, you must meet the below requirements: Degree or Honours (12+3 or equivalent). Bachelor's degree in Computer Science, Engineering, or an equivalent IT-related discipline and 8+ years of experience in Information Technology. 5+ years of experience in designing and developing large-scale, complex, distributed, mission-critical applications in heterogeneous environments. Hands-on experience in detailed business system architecture and design. Technical leadership across groups of technical architects and senior developers. Ability to influence delivery plans based on architecture and skills constraints. In-depth understanding of one or more technologies such as Java, ERP, Cloud, open source frameworks, low code platforms, Big Data, BI, data warehouses, observability, automation, network and infrastructure, mobile & frontend technologies, AI/ML, container management platforms, database, integration, digital workplace, DevOps, IoT, Blockchain, Web 3.0, contact centre, mainframe, service management platforms, messaging, cyber security, etc. Understanding of Architecture Methods, Principles, and Patterns (OOAD, GoF, SOA, etc.). Understanding of architecture and design artefacts (Archimate, C4, UML models, etc.). Understanding of agile software development methodologies such as SCRUM and Scaled Agile. Understanding of Open Source Frameworks (Apache, Spring, etc.). Understanding of cross-cutting architecture capabilities (Rules, Workflow, Security, etc.). Understanding of the big picture view, non-functional requirements, and other practices such as observability and automation. Understanding of architecture styles such as microservices, event-driven architecture, and cloud-native applications. Understanding of the well-architected framework for cloud deployments. Preferably, good understanding and experience in the airline domain. Solutions Architect – Infrastructure: Proficiency in developing and recommending infrastructure improvements and enhancements, with expertise in Disaster Recovery / Auto failovers, IT Service Continuity, and resiliency planning for essential systems and applications. Familiarity with implementing infrastructure solutions both on-premises (like VMWare vSphere/ESXi, VMWare Aria Automation, VMWare NSX-T, Hyper-V, Xen) and in public Clouds (Amazon / Microsoft) in diverse deployments. Collaboration with internal teams and vendors is expected. Good understanding of Infrastructure Observability / Monitoring. Knowledge of licensing models and compliance for Databases and Operating Systems across major vendors such as Oracle, Microsoft, and Couchbase in hybrid cloud environments. Experience designing secure architectural solutions for PaaS, IaaS, and SaaS. Familiarity with security best practices for both on-premises and cloud environments is a plus. Basic experience in network architecture and implementation, covering aspects like routers, switches, load balancers, and public cloud networking. Familiarity with storage and backup architectures, including cloud storage, object storage, block storage, and backup solutions. Solutions Architect – DevSecOps & Containers: Expertise in architecting and implementing Linux / Windows container (OCI) based solutions, encompassing container repositories and optimized base images in large-scale enterprise settings. Experience architecting and implementing CRI-O-based Kubernetes platforms across multi-cloud environments, with proficiency in multi-cloud platforms such as EKS / AKS / GKE. Skilled in devising and implementing automated deployment solutions, quota management, and billing within container management platforms. Proficiency in architecting and rolling out observability/monitoring tools for application containers and their management platforms. Expertise in ensuring the security of containers and their management platforms, including Service Mesh implementations. Salary & benefits Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers. Application Link: https://www.emiratesgroupcareers.com/search-and-apply/19204

Objective of the Role: The Receptionist & Guest Relations role serves as the front face of Cloud Spaces and its clients’ businesses. The role is central to delivering state-of-the-art services, managing client interactions, handling reception duties, and supporting client operations with professionalism, positivity, and efficiency. Key Responsibilities: Client & Guest Interaction: • Greet all clients and visitors according to Cloud Spaces standards. • Ensure everyone entering the reception area is welcomed professionally and with a smile. • Provide excellent customer service, proactively offering assistance to clients. • Educate clients on Cloud System functionalities and other business services. • Provide local/tourist information to clients and guests (restaurants, hotels, events). Reception & Administrative Duties: • Manage incoming calls professionally (all calls answered within 4 rings). • Direct sales calls to the Manager promptly (within 30 seconds). • Register all walk-in leads and ensure adequate marketing material is available. • Monitor boardrooms, meeting rooms, video conferencing, and office bookings. • Manage incoming and outgoing couriers, deliveries, and mail with proper documentation and notifications. • Maintain the reception and secretarial areas in a tidy and presentable state. • Liaise with 3rd parties for maintenance (air conditioning, lighting, cleaning). • Organize travel, hotel, and leisure bookings for clients. New Client Onboarding: • Allocate phone numbers and set up communication systems for new clients. • Record welcome messages, voicemails, and ensure all systems are operational before client arrival. • Learn and understand each client’s business to provide tailored reception support. IT & Equipment Management: • Operate and manage IP Phones, video conferencing, interactive screens, photocopiers, printers, and other office equipment. • Update reception screens and communication setups as required. • Utilize internal systems: Essensys / OPERATE, Cloud Spaces Online Portal/App, Cisco IP Phones, IMAGICLE. Team & Reporting: • Communicate regularly with the Manager about workload, achievements, and client updates. • Participate in team meetings, networking events, and internal training. • Support team members and contribute positively to the work environment. Key Performance Indicators (KPI): • Achieve proficiency in all systems, tools, and equipment within 3 months. • Meet minimum Junior Secretarial skills and support services chargeable potential. • Add value to Cloud Spaces and its clients by providing exceptional service and support. Requirements: • Prior experience in reception, guest relations, or customer service roles is preferred. • Experience with office administration and client-facing roles. • Familiarity with IT and communication systems (IP phones, video conferencing, booking systems). Skills & Attributes: • Attitude: Positive, confident, enthusiastic, friendly, honest, and approachable. • Communication: - Articulate, courteous, and professional. - Excellent spoken and written English; Arabic is an asset. - Ability to follow up and keep stakeholders informed. • Customer Service Focus: - Proactive, solution-oriented, and client-focused. - Capable of building rapport while maintaining professional boundaries. • Work Ethic & Professionalism: - Punctual, reliable, and not a “clock watcher.” - Works well under pressure and remains calm in dynamic environments. • Attention to Detail: - High level of awareness and ability to anticipate client needs. - Maintains organized records and ensures accuracy in tasks. • Flexibility & Culture Fit: - Adaptable to varying client needs and daily tasks. - Energetic, collaborative, and committed to adding value to the team. • Technical Proficiency: - Comfortable with office IT equipment, communication systems, and software tools. Personal Attributes: • Professional grooming and presentation aligned with Cloud Spaces’ brand standards. • Strong integrity and respect for confidentiality. • Willingness to learn, ask questions, and contribute to team success. • A positive attitude with a genuine smile and passion for helping clients.

A Customer Service Representative is responsible for providing assistance, information, and support to customers regarding products or services. Their duties include answering inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving. LOOKNG FOR CUSTOMER SERVICE AND ADMIN FOR OUR OUTLET IN DUBAI VISA AND ACCOMODATION IS PROVIDED BY COMPANY ANY NATIONALITY CAN APPLY SEND ME YOUR CV ON WHATSAPP - 0504504435 NOTE - DO NOT CALL NO ONLINE INTERVIEW IS APPLICABLE SO DONT APPLY IF YOU ARE NOT AVAILABLE FOR IN PERSON INTERVIEW

About West Zone Supermarket Founded by Naresh Bhawnani in 2005, West Zone Supermarket has emerged as one of the fastest-growing supermarket chains in the UAE. Through its customer-centric services, a wide range of product quality, and great-value offers to help people save tons of money on shopping, West Zone Supermarket is paving its path to glory, taking its annual revenue to billions even before complete g two decades in this domain. With all that, today, West Zone is present all across the UAE with over 150 supermarkets. In addition, they have expanded their portfolio in different domains, such as hotels and hospitality, building contracting, real estate and fashion wear, malls, food and beverage, and many more. Requirements For West Zone Supermarket Jobs West Zone Supermarket presents a broad spectrum of employment prospects, each with a particular set of skills. In order to provide you with a rough sense of what’s required for you to submit applications to West Zone Supermarket, below is a list of requirements: - Should carry a customer-centric approach - Prior experience in an apphlied position - Should be available to join immediately - Must carry a positive attitude - Should know how to read, write, and do basic math - Relevant degree or diploma -Should have retail sales experience (may vary) -Male & Famale applicants -20-45 years old -All nationalities are welcome -Immediate hiring for various positions

ZeroFox seeks a Customer Success Manager (CSM) to build and maintain post-sales relationships with various customers of diverse industries and sizes. CMS's drive value by serving as trusted technical advisor and support-contact who are an aligned resource with ZeroFox customers. CSM's exceed customer expectations by proactively updating customers’ platforms, creating reporting that clearly shows their solutions’ effectiveness, providing ongoing education and advocating for their needs. CSM's work with customers to define business and technical requirements, while supporting the product and services team in defining scope of work. The successful applicant will need to nurture relationships, both internally and externally, provide amicable customer solutions, and be technically competent on the ZeroFox SaaS platform. Technically- and business-minded Customer Success Managers, Technical Account Managers, Project Managers, Business Analysts, Systems /or Software Developers, or candidates with experience with setup and delivery of similar SaaS products, will be given priority consideration.  Role and responsibilities  Effectively partner with a broad range of customers, focusing on delivering consistent, high-quality engagement and ensuring success for customers of various industries and sizes Build effective curated customer experiences with the ZeroFox platform and larger operating environment Execute and refine scalable enablement programs, including building customer champions and engaging with various customers, assets and programs Provide advice and guidance as a subject matter expert to ensure successful ongoing usage of and value from the ZeroFox platform configuration Act as a liaison with technical support leads for all requests for new platform configuration and changes to use cases within the customer environment  Design and develop innovative solutions to customer requirements using ZeroFox’s platform and/or integrations to customer technologies, including API-based integrations Deliver web-based training to user groups to support organizational adoption  Conduct discovery and education activities to identify opportunities for ZeroFox usage across organizational functions and processes  Serve as a frontline technical resource for “best practice” and informal customer questions  Initiate engagement with other ZeroFox resources when needed as a customer advocate to ensure speedy resolution of customer issues  Engage with ZeroFox internal organizations including Product, Customer Operations, Services, etc. to streamline customer experiences and product enhancements, particularly by identifying trends across customers Maintain current functional and technical knowledge of ZeroFox service options Help to document best practices in developing and using ZeroFox solutions Conduct efficient, targeted, and impactful consultations, identifying key customer needs and tailoring solutions to their business goals; in turn driving adoption, maturity and growth Requirements Experience in a related function, typically obtained in 3+ years  Experience with SaaS-based platform configuration and maintenance for multiple customers simultaneously Direct customer advocacy and engagement experience in post-sales or professional services functions in Fortune 1000, mid-tier, and/or start-up companies Successful management of customer support engagements to completion with high levels of  customer satisfaction Excellent analytical skills & problem-solving skills, combined with the ability to provide quick resolution to problems Exceptional verbal and written organizational, presentation, and communication skills  Customer service orientation and belief in teamwork, collaboration, adaptability and initiative Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment  Competitiveness & competitive awareness  Proficiency in explaining strengths & vulnerabilities Willingness to travel as required based on customer and business need  Desired qualifications and skills Knowledge of data analytics, dashboards, and reporting Written and spoken fluency in English and Arabic languages Skill with various workflow tools: JIRA, SQL, SalesForce, Google Apps, Zendesk Bachelor’s or Graduate degree, preferably in Computer Science, Information Systems, Cyber, or other similar background Certifications: CISSP, CISA, Security+ Propensity to thrive on change and general dissatisfaction with the “status quo” founded on the belief that great is better than good Past experience working in customer success, technical support, configuration and / or training capacity Benefits Competitive compensation Community-driven culture with employee events Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture About us ZeroFox is on a mission to make the internet safer for all. Innovation is at our core – we are relentless in the pursuit of finding new ways to disrupt external cyber threats on the surface, deep, and dark web. ZeroFox offers the only unified cybersecurity platform combining advanced AI analytics, digital risk and privacy protection, full-spectrum threat intelligence, and a robust portfolio of breach, incident and takedown response capabilities to protect customers from growing threats across the external attack surface. It’s a great time to join us in the Fox Den – with fresh private equity funding, expanding investments in AI, a people-first culture, and centers of excellence around the world, we’re growing like never before. If you’re looking for a mission-oriented, customer-focused, collaborative team and ready to take the fight to the adversary, apply to join us in the Den today. Equal Opportunity We aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.