Female GSA for 4 Star Deluxe Hotel

Apt Resources, a reputable recruitment agency, is seeking a Female Guest Service Agent (GSA) for a 4-star hotel in Dubai. As a GSA, you will be responsible for providing exceptional customer service and ensuring guest satisfaction during their stay. This is a fantastic opportunity to be a part of a dynamic team in a thriving hospitality industry. Responsibilities Welcome guests and assist them with check-in and check-out processes Handle guest inquiries and provide accurate information about hotel amenities, services, and local attractions Promptly respond to guest requests and resolve any issues or complaints in a professional and efficient manner Process payments and maintain accurate records Collaborate with other departments to ensure smooth guest experiences Assist in maintaining the cleanliness and appearance of the lobby and public areas Ensure compliance with hotel policies and procedures Provide personalized recommendations to guests for dining, sightseeing, and entertainment options Requirements Prior experience as a Guest Service Agent or in a similar customer service role is preferred Excellent communication and interpersonal skills Fluency in English is required, proficiency in Arabic or other languages like Russian or German is a plus Must be in UAE Ability to multi-task and work well under pressure Strong problem-solving skills Familiarity with hotel systems such as Opera is a plus Flexibility to work different shifts, including evenings, weekends, and holidays Benefits Basic Salary AED 1700 + fixed AED 500/- per month towards Service Charge plus sharing accommodation ( 2 in 1) plus duty meals and all other benefits as per UAE labor laws. A language allowance of AED 300 will be paid to those who can speak Arabic, Russian, French, or German