Sharjah Front Office & Guest Services Job Listings

Concierge / Travel Specialist63602876982659110

The Rufescent

Concierge / Travel Specialist

Dubai

The Travel Specialist is responsible for planning, booking, and managing travel arrangements tailored to client preferences, budgets, and schedules. This role requires excellent customer service skills, in-depth travel knowledge, and the ability to deliver exceptional and personalized travel experiences. Key Responsibilities: 1. Consult with clients to understand their travel needs, preferences, and budgets. 2. Answer calls and emails in a prompt manner while following SLA’s and KPI’s 3. Research, plan, and book domestic and international travel including flights, accommodations, transportation, and experiences. 4. Provide expert advice on destinations, travel regulations, weather conditions, currency exchange, and safety. 5. Coordinate travel documentation including visas, insurance, and itineraries when required/necessary. 6. Monitor proactively travel plans and proactively manage any disruptions, delays, or changes. 7. Offer 24/7 support during travel for VIP and high-value clients as needed. 8. Maintain relationships with travel vendors, airlines, hotels, and tour operators to access the best rates and exclusive offerings. 9. Ensure all bookings comply with company policies, budget limits, and client expectations. 10. Track travel expenses and provide accurate reports or invoices as needed. 11. Stay current on global travel trends, restrictions, and best practices. Requirements: 1. Proven experience in travel planning, reservations, or tourism (minimum 2–3 years preferred). 2. Strong knowledge of GDS systems (e.g., Sabre, Amadeus, Galileo) and booking platforms. 3. Excellent communication, problem-solving, and organizational skills. 4. High attention to detail and ability to multitask under pressure. 5. Familiarity with global destinations, travel trends, and luxury travel markets. 6. Customer-focused with a commitment to delivering outstanding service. 7. Flexible work schedule, including evenings, weekends, and availability for urgent requests. 8. Fluent in English, any additional language is an advantage 9. Discreet, professional, and client-service focused. 10. Experienced at working in a KPI working environment and target goaled. 11. Proficient in Microsoft Office Suite and any travel booking tools. 12. Familiar/experienced in CRM Preferred Qualifications: 1. Certification in Travel & Tourism (e.g., IATA, ASTA, CTA). 2. Experience working with luxury, corporate, or VIP travel clients. 3. Multilingual skills are a plus, fluent in English is a must. 4. CRM and itinerary management platform experience (e.g., Travefy, Axus). 5. Familiar in working in a fast pace CS environment

Negotiable Salary

Tagalog Speaking Female Telephone Operator for Luxurious Hotel63370443710722111

Workable

Tagalog Speaking Female Telephone Operator for Luxurious Hotel

Dubai - United Arab Emirates

Apt Resources is currently looking for a Presentable Tagalog Speaking Female Telephone Operator to join their client's team. As a Telephone Operator, you will be responsible for handling incoming and outgoing telephone calls in a professional and courteous manner. You will assist callers by providing accurate information, taking messages, and transferring calls to the appropriate departments or individuals. Responsibilities: Answer incoming calls and direct them to the appropriate department or individual Greet callers in a friendly and professional manner Provide accurate information to callers regarding company services and policies Take messages and relay them to the intended recipients Assist with making outgoing calls as needed Maintain a log of incoming and outgoing calls Handle customer inquiries and resolve complaints or issues Ensure strict adherence to company telephone etiquette and standards Perform other administrative tasks as assigned Requirements Prior experience as a telephone operator or in a customer service role Professional and presentable appearance Excellent communication and interpersonal skills Good knowledge of telephone systems and equipment Strong customer service skills Ability to handle multiple calls simultaneously Attention to detail and accuracy Ability to work in a fast-paced and demanding environment Benefits TBD

Negotiable Salary

Female GSA for 4 Star Deluxe Hotel63360136903427112

Workable

Female GSA for 4 Star Deluxe Hotel

Dubai - United Arab Emirates

Apt Resources, a reputable recruitment agency, is seeking a Female Guest Service Agent (GSA) for a 4-star hotel in Dubai. As a GSA, you will be responsible for providing exceptional customer service and ensuring guest satisfaction during their stay. This is a fantastic opportunity to be a part of a dynamic team in a thriving hospitality industry. Responsibilities Welcome guests and assist them with check-in and check-out processes Handle guest inquiries and provide accurate information about hotel amenities, services, and local attractions Promptly respond to guest requests and resolve any issues or complaints in a professional and efficient manner Process payments and maintain accurate records Collaborate with other departments to ensure smooth guest experiences Assist in maintaining the cleanliness and appearance of the lobby and public areas Ensure compliance with hotel policies and procedures Provide personalized recommendations to guests for dining, sightseeing, and entertainment options Requirements Prior experience as a Guest Service Agent or in a similar customer service role is preferred Excellent communication and interpersonal skills Fluency in English is required, proficiency in Arabic or other languages like Russian or German is a plus Must be in UAE Ability to multi-task and work well under pressure Strong problem-solving skills Familiarity with hotel systems such as Opera is a plus Flexibility to work different shifts, including evenings, weekends, and holidays Benefits Basic Salary AED 1700 + fixed AED 500/- per month towards Service Charge plus sharing accommodation ( 2 in 1) plus duty meals and all other benefits as per UAE labor laws. A language allowance of AED 300 will be paid to those who can speak Arabic, Russian, French, or German

Negotiable Salary

Workable

Female GSA Recreation

Dubai - United Arab Emirates

About the Role Apt Resources is currently hiring for the position of Female GSA Recreation to join our client's team. As a GSA Recreation, you will be responsible for coordinating and delivering recreational activities for guests in a professional and engaging manner. Key Responsibilities Organize and lead recreational activities for guests, such as fitness classes, group exercises, sports activities, and outdoor adventures Ensure a safe and enjoyable environment for all participants Provide excellent customer service by assisting guests with their inquiries and requests Keep track of equipment inventory and report any maintenance issues Participate in training sessions and stay updated with the latest trends and techniques in recreational activities Assist in organizing special events and themed activities for guests Requirements Prior experience in a similar role in the hospitality industry is preferred Must be in UAE Excellent communication and interpersonal skills Passion for fitness and recreational activities Ability to work well in a team and independently Flexible schedule, including evenings, weekends, and holidays Fluency in English is mandatory, additional languages like Arabic, Russian or German would be a plus Benefits Basic Salary AED 1700 + fixed AED 500/- per month towards Service Charge plus sharing accommodation ( 2 in 1) plus duty meals and all other benefits as per UAE labor laws. A language allowance of AED 300 will be paid to those who can speak Arabic, Russian, French, or German

Negotiable Salary

Guest Relations Executive63369987568769114

Workable

Guest Relations Executive

Dubai - United Arab Emirates

About GluCare: GluCare Integrated Diabetes Center is a pioneering healthcare facility dedicated to redefining diabetes management through cutting-edge technology, AI-driven care, and a patient-centric approach. As part of our commitment to delivering an exceptional patient experience, we are looking for a Guest Relations Executive to be the first point of contact for our patients, ensuring seamless interactions and an outstanding service experience. Job Summary: The Guest Relations Executive will play a vital role in welcoming and assisting patients, enhancing overall patient satisfaction, and improving front-desk workflows. The ideal candidate is a warm, professional, and customer-focused individual with experience in hospitality, healthcare, or luxury service industries. Key Responsibilities: 1. Patient Reception & Hospitality: Welcome, greet, and assist new and returning patients with professionalism and warmth. Guide patients through the check-in process, ensuring a smooth and stress-free experience. Provide essential information about clinic services, appointments, and procedures. 2. Patient Experience & Satisfaction: Maintain a high level of patient engagement, ensuring that all guests feel comfortable and well cared for. Act as the primary point of contact for patient inquiries and concerns, providing timely and helpful responses. Gather patient feedback to identify areas for improvement and enhance service quality. 3. Workflow & Process Improvement: Assist in optimizing front-desk operations, reducing wait times, and streamlining patient flow. Collaborate with medical and administrative teams to enhance scheduling and coordination. Identify gaps in patient experience and propose improvements to workflows and service delivery. 4. Coordination & Communication Ensure seamless communication between patients, healthcare providers, and administrative staff. Coordinate with the operations team to ensure an efficient and welcoming clinic environment. Assist in managing appointment scheduling, follow-ups, and patient reminders. 5. Digital & Administrative Support: Utilize digital health tools and the clinic’s electronic medical records (EMR) system to support patient interactions. Handle basic administrative duties, such as updating patient records and managing appointment schedules. Understands, follows and supports all hospital infection control programs to ensure patient and staff safety. Requirements Qualifications & Experience: Bachelor’s degree in Hospitality, Business Administration, Healthcare Management, or a related field is preferred. 2+ years of experience in a guest relations, front-desk, or customer service role, preferably in healthcare, hospitality, or luxury services. Strong interpersonal skills with a patient-first mindset. Excellent verbal and written communication skills in English (Arabic is a plus). Ability to handle multiple tasks in a fast-paced environment with a strong focus on organization and attention to detail. Tech-savvy with experience in EMR systems, CRM software, and appointment scheduling tools.

Negotiable Salary

Door Lady for Luxurious Hotel63360075513473115

Workable

Door Lady for Luxurious Hotel

Dubai - United Arab Emirates

Apt Resources is seeking a professional and friendly Door Lady to join their client's team at a luxurious Hotel. As a Door Lady, you will be responsible for warmly welcoming guests, providing assistance with luggage, opening doors, and ensuring a smooth and pleasant arrival and departure experience. Your role will also involve assisting with guest inquiries and coordinating with other hotel staff to meet guest needs. The ideal candidate will have a friendly and welcoming demeanor, possess excellent communication skills, and be able to provide exceptional customer service. Requirements Prior experience as a Door Lady or in a similar role Strong customer service skills Ability to lift and carry heavy luggage Friendly and welcoming personality Excellent communication and interpersonal skills Professional appearance and demeanor Benefits TBD

Negotiable Salary