IT Support Specialist (Integration Customer Support)

Job Content Technology Engineering Experienced in DevOps methodologies. Sound infrastructure and security knowledge Clear internal and external communication, improving transparency across teams and stakeholders. Automate deployment and configuration management tasks to ensure consistent and scalable environments. Troubleshoot and resolve infrastructure and application issues in collaboration with development and operations teams. Implement and manage CI/CD pipelines for deployments on Container Technologies like Native Kubernetes, OpenShift or Public Cloud like Microsoft Azure/AWS/OCI. Sound Knowledge on Micro Service Authentication and Authorization process. Collaborate with cross-functional teams to design, deploy, and manage different environments using Terraform, Ansible, and other IaC tools. Sound Knowledge on Public Cloud providers like Microsoft Azure/AWS/OCI. Strong understanding of GitHub Actions or Jenkins-based Continuous Integration / Continuous Deployment/Delivery (CICD) with automation using Shared Library, Pipeline Code, Groovy or Python scripting. Understanding of GitOps tool like Argo CD. Strong understanding on logging and monitoring solutions like ELK, Prometheus and Grafana Python programming experience preferred. Delivery Experience Ability to work on projects from inception to delivery exhibiting our core values - Collaboration, Ownership, Drive and Enterprising. Cross skills in delivery but also operational support as per new DevOps methodologies Comprehensive understanding of DevOps / SRE, IaC and 12 Factor application principles Ability to work under pressure, manage client expectations effectively. Stay up to date with industry best practices and emerging technologies. Requirements Education Bachelor or Equivalent Degree 5+ years total engineering or operational experience Experiences At least 3+ years of relevant experience in a similar role. Experience within large and complex global enterprises defined by high availability, transaction rates, and geographical distribution. Banking sector experience Knowledge & Skills Technical/Functional:   Automated build/deployment pipelines (Jenkins, GitHub Actions, ArgoCD) for Python based projects. Automation using tools like Ansible. Containerization (Docker or Podman) Python programming experience required. Data or Machine learning CI/CD pipelines Linux OS including shell scripting. Container management (Kubernetes/OpenShift) Helm based pipelines. Automating security/regulatory checks Automated patching Production support (typically done on rotation) Agile engineering and practices Networking fundamentals Security engineering practice and tools   Nice to have:   Public Cloud experience (Azure, OCI, AWS) Machine Learning projects Behavioral Competencies Collaboration Self-starter with strong initiative Calm under pressure Pragmatic but focused Willing to learn new technologies. Good communication and articulation skills

Key Responsibilities • Infrastructure & Network Management Manage secure and scalable IT infrastructure (LAN/WAN, servers, firewalls). Implement high-availability systems for critical platforms. Attendance Systems + CCTV + Emirates ID readers / scanners • Cybersecurity & Compliance Ensure compliance with UAE Central Bank regulations and AML/KYC policies. Investigate and Respond to the Central Bank notices Conduct regular IT audits, vulnerability assessments, and penetration testing. Oversee data protection, access control, and incident response procedures. • Application & Vendor Oversight Administer and support both in-house and third-party applications, including Exchange House software and compliance systems. Collaborate with third-party vendors for procurement of new solutions, ensuring alignment with operational and regulatory needs. Liaise with application providers to define new requirements, address system bugs, and implement issue resolutions in a timely manner. Coordinate with telecommunications providers to manage and maintain internet connectivity and service reliability. • Disaster Recovery & Business Continuity Develop and periodically test disaster recovery and business continuity plans. Ensure minimal downtime during system failures or cyber incidents. • Innovation & Optimization Identify and implement new technologies to improve customer experience and operational efficiency. Support digital onboarding, mobile app development, and payment gateway integrations. • Team Leadership & Training Supervise IT staff, foster skill development, and encourage a culture of innovation. Deliver regular cybersecurity awareness programs for employees. Skills & Experience Type Requirements Experience 5+ years experience in Exchange House out of which 3+ years in IT management role within financial services preferably in Exchange House Education Bachelor’s in Information Technology, Computer Science, or related field Certifications CCNA certification CISSP, CISA preferred Technical Skills Implementing Security Projects such as NAC, PAM, IAM etc. Preparing Network Diagrams, Network administration of Cisco Firewalls, WIFI Access points. Hands-on experience with Exchange House applications such as SYMEX, CASMEX etc. is an advantage Analytical Skills Strong problem-solving and strategic planning ability Communication Skills Professional written and verbal English; Arabic is a plus Regulatory Considerations Must be familiar with UAE Central Bank Standards and Regulations

The Office Assistant plays a key role in maintaining five-star operational standards for Cloud Spaces and its clients. This role requires a proactive, detail-oriented professional who ensures seamless daily operations, delivers exceptional customer service, and contributes positively to the team culture. Key Responsibilities Daily Operations • Open boardrooms, meeting rooms, and studios by 8:15 am. • Monitor and manage room bookings via Essensys Operate system; prepare rooms with required setups and refreshments. • Ensure coffee stations and supplies are fully stocked and presented impeccably. • Maintain photocopier supplies and coordinate stationery orders when necessary. • Time-stamp and distribute incoming mail promptly; arrange outgoing postage and couriers. • Conduct daily floor walks with the Manager to identify and address maintenance needs. • Clear used cups/glasses from client desks daily and assist with client office setups. Client Support • Deliver outstanding customer service, anticipating and responding to client needs. • Handle client requests professionally, notifying the secretarial team as needed. • Maintain confidentiality and build a friendly, professional rapport with clients. • Assist in organizing Cloud Spaces and client events. Reception Support (as required) • Answer calls promptly and direct appropriately. • Greet visitors warmly and manage reception area presentation. • Organize security passes, office keys, and visitor follow-ups. • Record all leads and ensure client queries are handled efficiently. IT & Equipment Familiarity • Operate systems including Essensys / OPERATE, Cloud Spaces Online Portal/App, Cisco IP Phones & Call Manager, IMAGICLE. • Manage photocopiers, video conferencing tools, and AV equipment per Cloud Spaces guidelines. Team Contribution • Liaise with Maintenance and Cleaning teams to maintain floor standards. • Inform the Manager promptly of conflicts or uncompleted tasks. • Maintain a professional appearance and positive energy at all times. Growth Path • Performance-based growth opportunities aligned with individual strengths and contributions. Requirements: • Attitude: Positive, enthusiastic, confident, honest, sincere, approachable, with a great smile. • Communication Skills: Clear and articulate speaker; courteous; diligent in follow-up communication. • Customer Service Orientation: Proactive in assisting clients, attentive listener, and genuinely interested in helping. • Problem-Solving Ability: Logical thinker who provides practical solutions. • Attention to Detail: Meticulous in maintaining five-star standards. • Flexibility: Comfortable adapting to varying client needs and dynamic daily tasks. • Cultural Fit: Brings positive energy, adds value, and contributes to a supportive team environment. Technical Skills • Familiarity with Essensys Operate system, Cisco IP Phones, and general office equipment. • Ability to quickly learn and use company-specific systems and manuals. Work Ethics • Professional, honest, discreet, and dependable. • Takes ownership of tasks and signs work with excellence. • Respects confidentiality and maintains professional boundaries. Personal Presentation • Well-groomed, professional attire suited to a premium workspace environment. • Friendly, approachable demeanor; a team player who supports colleagues.

The IoT Engineer II (Big Data Developer) supports the development of scalable and resilient big data platforms for Cerebrum IoT. The role focuses on building, optimizing, and maintaining big data pipelines and architectures to enable rapid development and deployment of high-impact services within IoT environments. Key Responsibilities Define architecture, scope, and deliver robust Big Data solutions. Build scalable data pipelines for ingesting and processing large datasets. Identify critical data elements and define data quality rules. Utilize Spark/Hadoop ecosystem to design and enhance data capabilities. Contribute to improvements in Data Governance and large-scale data processing best practices. Conduct bug fixing, performance tuning, and data pipeline optimization. Collaborate with and mentor team members to foster technical growth. Ensure compliance with company policies, regulatory standards, and quality guidelines. Support departmental KPIs and team development initiatives (if in a managerial capacity). Requirements Bachelor's degree in Computer Science, IT, or a related field. 5+ years as a Big Data Engineer or Software Engineer. Strong experience with at least one programming language (preferably Scala). 4+ years working with MongoDB or other NoSQL databases. Experience with real-time data processing technologies such as Kafka or Spark Streaming. Familiarity with Hive, Presto, Python, or Java is a plus. Strong analytical and programming skills. Proficiency in big data architecture and tools. Effective communication and collaboration skills. English language proficiency.

About the Role: - We are looking for a skilled Full-Stack Developer to design, develop, and maintain web applications using React.js on the frontend and .NET Core on the backend. - You will work with PostgreSQL for data storage, deploy applications on Azure AKS (Kubernetes), and build scalable microservices-based architectures. Key Responsibilities: - Develop and maintain scalable web applications using .NET Core and React.js. - Design, develop, and maintain microservices for modular and scalable backend systems. - Design and manage PostgreSQL databases, write efficient queries, and optimize performance. - Deploy and manage applications in Azure AKS. - Collaborate with cross-functional teams to define, design, and ship new features. - Troubleshoot, test, and maintain the core product software to ensure strong optimization and functionality. - Participate in code reviews and maintain best practices for code quality, security, and performance. Required Skills: - Strong experience with React.js for building responsive, user-friendly interfaces. - Proficient in .NET Core for building backend APIs and services. - Hands-on experience designing and implementing microservices architectures. - Experience with PostgreSQL or other relational databases. - Knowledge of Azure AKS and cloud-native deployment practices. - Familiarity with RESTful APIs, authentication, and authorization mechanisms. - Experience with CI/CD pipelines and automated testing. - Familiarity with containerization (Docker) and microservices orchestration. - Knowledge of Azure services beyond AKS (App Service, Blob Storage, Functions). - Familiarity with version control systems (Git) and agile development practices. Education & Experience: - Bachelor’s degree in Computer Science, Software Engineering, or equivalent experience. - 4+ years of experience in full-stack development (React.js + .NET Core) preferred.

Objective of the Role: The Receptionist & Guest Relations role serves as the front face of Cloud Spaces and its clients’ businesses. The role is central to delivering state-of-the-art services, managing client interactions, handling reception duties, and supporting client operations with professionalism, positivity, and efficiency. Key Responsibilities: Client & Guest Interaction: • Greet all clients and visitors according to Cloud Spaces standards. • Ensure everyone entering the reception area is welcomed professionally and with a smile. • Provide excellent customer service, proactively offering assistance to clients. • Educate clients on Cloud System functionalities and other business services. • Provide local/tourist information to clients and guests (restaurants, hotels, events). Reception & Administrative Duties: • Manage incoming calls professionally (all calls answered within 4 rings). • Direct sales calls to the Manager promptly (within 30 seconds). • Register all walk-in leads and ensure adequate marketing material is available. • Monitor boardrooms, meeting rooms, video conferencing, and office bookings. • Manage incoming and outgoing couriers, deliveries, and mail with proper documentation and notifications. • Maintain the reception and secretarial areas in a tidy and presentable state. • Liaise with 3rd parties for maintenance (air conditioning, lighting, cleaning). • Organize travel, hotel, and leisure bookings for clients. New Client Onboarding: • Allocate phone numbers and set up communication systems for new clients. • Record welcome messages, voicemails, and ensure all systems are operational before client arrival. • Learn and understand each client’s business to provide tailored reception support. IT & Equipment Management: • Operate and manage IP Phones, video conferencing, interactive screens, photocopiers, printers, and other office equipment. • Update reception screens and communication setups as required. • Utilize internal systems: Essensys / OPERATE, Cloud Spaces Online Portal/App, Cisco IP Phones, IMAGICLE. Team & Reporting: • Communicate regularly with the Manager about workload, achievements, and client updates. • Participate in team meetings, networking events, and internal training. • Support team members and contribute positively to the work environment. Key Performance Indicators (KPI): • Achieve proficiency in all systems, tools, and equipment within 3 months. • Meet minimum Junior Secretarial skills and support services chargeable potential. • Add value to Cloud Spaces and its clients by providing exceptional service and support. Requirements: • Prior experience in reception, guest relations, or customer service roles is preferred. • Experience with office administration and client-facing roles. • Familiarity with IT and communication systems (IP phones, video conferencing, booking systems). Skills & Attributes: • Attitude: Positive, confident, enthusiastic, friendly, honest, and approachable. • Communication: - Articulate, courteous, and professional. - Excellent spoken and written English; Arabic is an asset. - Ability to follow up and keep stakeholders informed. • Customer Service Focus: - Proactive, solution-oriented, and client-focused. - Capable of building rapport while maintaining professional boundaries. • Work Ethic & Professionalism: - Punctual, reliable, and not a “clock watcher.” - Works well under pressure and remains calm in dynamic environments. • Attention to Detail: - High level of awareness and ability to anticipate client needs. - Maintains organized records and ensures accuracy in tasks. • Flexibility & Culture Fit: - Adaptable to varying client needs and daily tasks. - Energetic, collaborative, and committed to adding value to the team. • Technical Proficiency: - Comfortable with office IT equipment, communication systems, and software tools. Personal Attributes: • Professional grooming and presentation aligned with Cloud Spaces’ brand standards. • Strong integrity and respect for confidentiality. • Willingness to learn, ask questions, and contribute to team success. • A positive attitude with a genuine smile and passion for helping clients.