Receptionist

Job Description - Under the guidance and supervision of the Team Leader ,Front Office Supervisor and within the limits of the established Rixos Hotels policies and procedure, his/her responsibilities are to provide efficient, personalized, courteous and punctual service and to practice up-selling techniques. - To work with a team spirit and to ensure that each guest leaves the property fully satisfied and with the wish to return back. - Welcoming guests - Ensures that all guests are greeted on arrival & departure of the hotel. - Register and process check in for all arrivals. - Handle guest check outs efficiently and professionally. - Update guest information into the computer after a complete check in. - Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests' departure. - Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed. - Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time. - Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up. - Handle issuance of guest room key cards and ensure effective control for guest security. - Check and convey message, mail and package to Guests. - Assist at the Information counter, Foreign Exchange, Night Audit and, Business centre, as and when assigned. - Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each. - Handle safe deposit boxes in a accordance with policies and procedurres. - Report any unusual occurrences or requested to manager. - Be aware of the hotel accident Prevention Policies. - Ensure the cleanliness and neatness of front office area. - Ensures that all guests are greeted on arrival & departure of the hotel. - Review log book, verify outstanding and follow up pending. Identify if any special assignment for the daily - .Check Hotel situation, occupancy, functions, groups, VIPs - At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations - Prepare for daily arrivals in terms of room allocations, amenities and special requests of the guests. - Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously. - Review and update Logbook - Check equipments - Be Smart, well groomed and maintain a friendly and cheerful disposition all the times - Oversee the day to day operations - Report regularly on happening to Asst. FO/FOM - Fire Procedure - First Aid Procedures - Handle guest complaints and report to manager Requirements: Qualifications - Proven work experience as a Receptionist, Front Office Representative or similar role - Professional attitude and appearance - Solid written and verbal communication skills - Ability to be resourceful and proactive when issues arise - Excellent organizational skills - Multitasking and time-management skills, with the ability to prioritize tasks