Tenant Experience Manager

The Specialty Waiter/Waitress provides exceptional service in a specialized dining environment, where the focus is on a particular cuisine, type of service, or guest experience. This role requires extensive knowledge of the menu, specialized dishes, beverages, and potentially the art of pairing wines or cocktails. A Specialty Waiter/Waitress must be well-versed in the finer details of the dining experience and be able to offer expert recommendations, handle special requests, and ensure a memorable experience for guests. Responsibilities Greet guests warmly and professionally, offering them a personalized dining experience based on the restaurant's specialty or theme (e.g., fine dining, molecular gastronomy, seafood, vegan cuisine, wine-focused menus, etc.). Engage with guests to understand their preferences and provide tailored menu recommendations, including specialty dishes, drinks, and wine or beverage pairings. Answer detailed questions about the menu, ingredients, preparation methods, dietary restrictions, and allergens with expertise. Provide a high level of service, ensuring guests feel valued and their dining experience is exceptional from start to finish. Ensure that guests are comfortable, checking on their satisfaction throughout their meal, and addressing any concerns promptly and professionally. Possess in-depth knowledge of the restaurant's specialized menu, including preparation methods, unique ingredients, and the story behind certain dishes or beverages. Be able to recommend wine, cocktail, or non-alcoholic drink pairings based on the menu items, or offer advice on specific dietary needs (e.g., gluten-free, vegan, low-sodium). Keep updated with any seasonal menu changes, new specialty dishes, or drinks, and communicate these to guests. Explain the preparation or presentation of unique dishes and beverages, sharing insights to enhance the dining experience. Take accurate orders from guests and enter them into the POS system with precision, ensuring the kitchen and bar are aware of any special requests or dietary restrictions. Serve food and beverages in a professional and efficient manner, maintaining attention to detail and ensuring the presentation aligns with the restaurant's standards. Coordinate with kitchen team to ensure that orders are prepared according to the guests' preferences and delivered in a timely manner. Monitor guest satisfaction throughout the meal, offering refills, additional menu items, or assistance as necessary. Upsell specialty items (e.g., premium wines, appetizers, desserts, or exclusive dishes) and suggest additional courses or beverages that complement the meal. Utilize knowledge of the restaurant's unique offerings to provide an upscale experience for guests, enhancing their overall enjoyment. Ensure the cleanliness and proper organization of the dining area, including resetting tables for the next guests, organizing utensils, glassware, and condiments. Provide guests with their bill at the end of the meal, explaining any charges related to specialty items or services. Handle payments accurately using cash, credit cards, or other forms of payment. Ensure the proper handling of tips in line with restaurant policies. Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property. Qualifications Proven experience as a waiter/waitress, with prior experience in a specialty restaurant or similar environment. Deep knowledge of the restaurant's specialized menu, including a detailed understanding of ingredients, preparation methods, or drink pairings. Strong communication and interpersonal skills, with the ability to engage and assist guests with confidence and professionalism. Ability to memorize and explain menu items in detail, providing guests with an educational and enriching dining experience. Ability to work efficiently in a fast-paced, high-pressure environment while maintaining attention to detail. Strong customer service skills and a passion for delivering high-quality experiences.

Who Are We❓ We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners. The Job in a Nutshell💡 We are looking to hire a Customer Success Specialist in UAE to help provide our clients with the smoothest experience! This person will be handling accounts, supporting with the on-boarding process working hand-in-hand with the Onboarding team. As well as have working closely with a wide collection of tech-driven F&B outlets all over UAE. What Will You Do❓ Responsible for the smooth on boarding of the client, on boarding ‘is making sure customer went live successfully with Foodics. Responsible for the product know-how and training needs of the client upon the assignment from the professional services. Responsible for educating the client on company activities and initiatives and how to utilize it the best way based on certain processes and SLA’s Acting as the client advocate and consultant during the customer journey, to be the voice of the customer. Responsible for making sure agreed ‘quarterly’ activities are being applied based on time frames related to customer stage during the customer journey resulting in increasing system usage & dependency, all to secure the renewals and increase the customer life time value with Foodics. Escalate to direct manager & related units any issues that might be alarming or require upper management interference. Assist Finance department with renewals, outstanding balances for assigned clients where needed and as per scope. Make sure that customer details & contacts data is always up to date on our CRM. Report potential churn cases in details to management in order to align IT, Finance & sales as well and seek remedies to avoid and eliminate churn. Taking thru any assignment from customer success management that might relate to the customer success program and the well-being of Foodics (exhibitions, client meetings, new initiatives, special client & product projects) Sharing business requirements (functionalities / features) in a clear manner explaining the objective and the added value to the business along with other clients with our Success Management to share with IT. Responsible for self-continuous Foodics knowledge, reviewing and testing updates as early as possible to always be the anchor for the customer aligning them on new features that might be on their requirements list. Handling up selling tasks with the customer and on our CRM to increase the customer life time value and promote all of Foodics apps/services/3rd party integrations. What Are We Looking For❓ Holder of Diploma or Bachelor's Degree in Business Administration, Computer Information System, Computer Science Knowledge in Cloud POS / ERP systems preferable Should have excellent communication skills (English is a Must) Multi-tasking capabilities Ability & desire to work in a fast paced, fun & demanding environment Self-starter with ability to work independently across functional groups and on multiple initiatives simultaneously. Who Will Excel❓ Knowledge in Cloud POS / ERP systems. Previous experience in SaaS/ F&B industry. What We Offer You❗ We believe you will love working at Foodics! We offer highly competitive compensation packages, including bonuses and the potential for shares. We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment. Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry. We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.

A Customer Service Representative is responsible for providing assistance, information, and support to customers regarding products or services. Their duties include answering inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving. LOOKNG FOR CUSTOMER SERVICE AND ADMIN FOR OUR OUTLET IN DUBAI VISA AND ACCOMODATION IS PROVIDED BY COMPANY ANY NATIONALITY CAN APPLY SEND ME YOUR CV ON WHATSAPP - 0504504435 NOTE - DO NOT CALL NO ONLINE INTERVIEW IS APPLICABLE SO DONT APPLY IF YOU ARE NOT AVAILABLE FOR IN PERSON INTERVIEW

Job Purpose At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers ‘Fly Better'. Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the world’s largest international airline and become a vital part of our cutting-edge information and technology team as Solution Architect - Customer. Join the Architecture team and propel global aviation technology into the future! As architects, we bridge ambitious business goals with purposeful technological solutions, working closely with business units to inspire and implement fit-for-purpose solutions. Our team handles projects ranging from incremental improvements to strategic overhauls across diverse global operations. We utilize modern technology stacks such as ReactJS, NodeJS, Java Microservices, Self-Service Integrations, and Open APIs, all underpinned by best practices in DevSecOps, Cloud, and modern engineering. If you're passionate about transforming technology, we invite you to apply and to make a significant impact on the future of aviation at the Emirates Group. In this role you will: Develop optimal, fit-for-purpose, and aligned IT architecture solutions that meet customer requirements. Ensure architecture is robust, appropriate, and high-quality, conforming to corporate IT standards and roadmaps. Take accountability for the end-to-end architecture, including architecture and technology decisions. Develop Enterprise Architecture standards and guidelines in the information, application, and technology domains. Work closely with the Manager Enterprise Architecture and other peer architects in the development of technology advancements and the adaptation of new technologies and patterns. Continuously monitor industry trends, identify and evaluate relevant technologies and tools, and showcase business value by executing Proof of Concepts—engaging relevant IT teams. Establish policy, guidelines, and strategy for selecting system components and their designs. Assess solution designs to ensure they effectively use architectural patterns and adhere to the guidelines. Promote the reuse of solutions, platforms, and services. Contribute to the enterprise architecture repository. Guide, mentor, and motivate the development team members in adopting good engineering practices, tools, and techniques throughout the development process. In addition, advise and support team members in overcoming technical challenges by providing expert consultancy and coaching. Conduct architecture reviews of vendor products as part of the selection process and other critical production applications with Software Engineering development teams. Provide architecture recommendations for the short- and long-term improvement of applications. Develop logical infrastructure solutions in alignment with the technology standards. Work closely with infrastructure teams to ensure that the physical infrastructure designed meets project requirements. Work together, oversee, and govern the development to ensure the development team's design and implementation align with the proposed architecture definition. Work closely with the quality engineering team to ensure that the final solution meets the agreed non-functional requirements. Collaborate closely with Manager Enterprise Architects to ensure alignment of information, application, and technology architecture to the overall architecture principles, framework, and guidelines. Own, manage, and maintain the architecture roadmap and runways of small to medium-sized initiatives, products, environments, and/or platforms. Act as a product owner and be accountable for proactively identifying, prioritizing, and overseeing the development of technical enablers, technical debts, quality improvements, and application modernization activities. Drive architecture decisions and be accountable for their implications regarding solution costs, delivery schedules, application complexity, technical debt, and overall solution performance. Qualification To be considered for this role, you must meet the below requirements: Degree or Honours (12+3 or equivalent). Bachelor's degree in Computer Science, Engineering, or an equivalent IT-related discipline and 8+ years of experience in Information Technology. 5+ years of experience in designing and developing large-scale, complex, distributed, mission-critical applications in heterogeneous environments. Hands-on experience in detailed business system architecture and design. Technical leadership across groups of technical architects and senior developers. Ability to influence delivery plans based on architecture and skills constraints. In-depth understanding of one or more technologies such as Java, ERP, Cloud, open source frameworks, low code platforms, Big Data, BI, data warehouses, observability, automation, network and infrastructure, mobile & frontend technologies, AI/ML, container management platforms, database, integration, digital workplace, DevOps, IoT, Blockchain, Web 3.0, contact centre, mainframe, service management platforms, messaging, cyber security, etc. Understanding of Architecture Methods, Principles, and Patterns (OOAD, GoF, SOA, etc.). Understanding of architecture and design artefacts (Archimate, C4, UML models, etc.). Understanding of agile software development methodologies such as SCRUM and Scaled Agile. Understanding of Open Source Frameworks (Apache, Spring, etc.). Understanding of cross-cutting architecture capabilities (Rules, Workflow, Security, etc.). Understanding of the big picture view, non-functional requirements, and other practices such as observability and automation. Understanding of architecture styles such as microservices, event-driven architecture, and cloud-native applications. Understanding of the well-architected framework for cloud deployments. Preferably, good understanding and experience in the airline domain. Solutions Architect – Infrastructure: Proficiency in developing and recommending infrastructure improvements and enhancements, with expertise in Disaster Recovery / Auto failovers, IT Service Continuity, and resiliency planning for essential systems and applications. Familiarity with implementing infrastructure solutions both on-premises (like VMWare vSphere/ESXi, VMWare Aria Automation, VMWare NSX-T, Hyper-V, Xen) and in public Clouds (Amazon / Microsoft) in diverse deployments. Collaboration with internal teams and vendors is expected. Good understanding of Infrastructure Observability / Monitoring. Knowledge of licensing models and compliance for Databases and Operating Systems across major vendors such as Oracle, Microsoft, and Couchbase in hybrid cloud environments. Experience designing secure architectural solutions for PaaS, IaaS, and SaaS. Familiarity with security best practices for both on-premises and cloud environments is a plus. Basic experience in network architecture and implementation, covering aspects like routers, switches, load balancers, and public cloud networking. Familiarity with storage and backup architectures, including cloud storage, object storage, block storage, and backup solutions. Solutions Architect – DevSecOps & Containers: Expertise in architecting and implementing Linux / Windows container (OCI) based solutions, encompassing container repositories and optimized base images in large-scale enterprise settings. Experience architecting and implementing CRI-O-based Kubernetes platforms across multi-cloud environments, with proficiency in multi-cloud platforms such as EKS / AKS / GKE. Skilled in devising and implementing automated deployment solutions, quota management, and billing within container management platforms. Proficiency in architecting and rolling out observability/monitoring tools for application containers and their management platforms. Expertise in ensuring the security of containers and their management platforms, including Service Mesh implementations. Salary & benefits Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers. Application Link: https://www.emiratesgroupcareers.com/search-and-apply/19204

Job Purpose The Emirates Group is a highly profitable business comprising of Emirates Airline, the largest international airline in the world and dnata, one of the world's biggest air services providers. With our headquarters located in the cosmopolitan emirate of Dubai, working with us puts you at the forefront of technological advances in the aviation industry while offering you a dynamic lifestyle. If you're seeking a position that will allow you to thrive professionally and develop your career in aviation industry, look no further. There are openings for individuals who are passionate about traveling and enjoy collaborating with customers and colleagues across the world. We are looking for exceptional individuals who can be a part of our Customer Service team. If successful, you will join an extensive training program which include systems training and customer service skills and then be allocated to an area across the group: Emirates Airport Services, dnata, Marhaba services and Contact Centre. I. Customer-facing Roles: Airport Services Agent (EK/dnata) & Marhaba Services Agent As an Airport Service Agent, you will be responsible for delivering top-notch customer service to our valued passengers during check-in, boarding, and baggage handling. Your dedication to provide a high-quality service experience will be integral to ensuring our customers have a seamless and enjoyable journey from start to finish. Our Marhaba Services Agents go above and beyond to provide exceptional travel assistance services to our valued clients. Whether you are a VIP, Marhaba client, an unaccompanied minor, or a passenger with special needs, we are dedicated to ensuring that you receive the highest level of care and attention throughout your journey. II. Back-office Role: Contact Centre Agent As a Contact Centre Agent, you will have the important role of being the voice of Emirates, providing our valued customers with accurate and up-to-date information about our products and services. We are seeking a skilled professional to provide exceptional customer service by promptly and accurately responding to inquiries either through various digital communication channels, such as chat and social media platforms or through voice support. Your role will be crucial in ensuring that our customers feel valued and supported throughout their journey. Qualification To be considered for Customer Service roles, you must meet the following requirements: Fluency in both spoken and written English Fluency in any other language is a plus A levels/High School certificate Excellent interpersonal and customer service skills Willing to work in a shift environment PC based skills to operate Windows package (Microsoft Word/Excel/E-mail) Willing to wear uniform (Front-line customer facing roles) Job specific requirements for back-office roles: Proficiency in English and at least one of the following languages is a must-have requirement for this position: Arabic, French, Czech, German, Italian, Japanese, Cantonese, Mandarin, Russian, Spanish, Polish, Portuguese. Customer and sales focus to provide excellent service and close any sales opportunity. The ability to type accurately and quickly while maintaining excellent written communication is an essential requirement for the messaging-based role. Experience the excitement of being on the front-line customer-facing roles with dnata, Marhaba and Emirates Airport Services Agents, or work behind the scenes as a Contact Centre Service Agent. You'll have the chance to work with a diverse team of professionals, interact with people from all over the world, and make a positive impact on the lives of travellers every day. Both full-time and part-time opportunities are available, providing flexibility to fit your lifestyle and career goals. Whether it be Emirates Airline or dnata, our goal is to ensure that our customers experience service is consistent with the Emirates Group high standards. Salary & benefits Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website emiratesgroupcareers.com Application Link: https://www.emiratesgroupcareers.com/search-and-apply/129

Objective of the Role: The Receptionist & Guest Relations role serves as the front face of Cloud Spaces and its clients’ businesses. The role is central to delivering state-of-the-art services, managing client interactions, handling reception duties, and supporting client operations with professionalism, positivity, and efficiency. Key Responsibilities: Client & Guest Interaction: • Greet all clients and visitors according to Cloud Spaces standards. • Ensure everyone entering the reception area is welcomed professionally and with a smile. • Provide excellent customer service, proactively offering assistance to clients. • Educate clients on Cloud System functionalities and other business services. • Provide local/tourist information to clients and guests (restaurants, hotels, events). Reception & Administrative Duties: • Manage incoming calls professionally (all calls answered within 4 rings). • Direct sales calls to the Manager promptly (within 30 seconds). • Register all walk-in leads and ensure adequate marketing material is available. • Monitor boardrooms, meeting rooms, video conferencing, and office bookings. • Manage incoming and outgoing couriers, deliveries, and mail with proper documentation and notifications. • Maintain the reception and secretarial areas in a tidy and presentable state. • Liaise with 3rd parties for maintenance (air conditioning, lighting, cleaning). • Organize travel, hotel, and leisure bookings for clients. New Client Onboarding: • Allocate phone numbers and set up communication systems for new clients. • Record welcome messages, voicemails, and ensure all systems are operational before client arrival. • Learn and understand each client’s business to provide tailored reception support. IT & Equipment Management: • Operate and manage IP Phones, video conferencing, interactive screens, photocopiers, printers, and other office equipment. • Update reception screens and communication setups as required. • Utilize internal systems: Essensys / OPERATE, Cloud Spaces Online Portal/App, Cisco IP Phones, IMAGICLE. Team & Reporting: • Communicate regularly with the Manager about workload, achievements, and client updates. • Participate in team meetings, networking events, and internal training. • Support team members and contribute positively to the work environment. Key Performance Indicators (KPI): • Achieve proficiency in all systems, tools, and equipment within 3 months. • Meet minimum Junior Secretarial skills and support services chargeable potential. • Add value to Cloud Spaces and its clients by providing exceptional service and support. Requirements: • Prior experience in reception, guest relations, or customer service roles is preferred. • Experience with office administration and client-facing roles. • Familiarity with IT and communication systems (IP phones, video conferencing, booking systems). Skills & Attributes: • Attitude: Positive, confident, enthusiastic, friendly, honest, and approachable. • Communication: - Articulate, courteous, and professional. - Excellent spoken and written English; Arabic is an asset. - Ability to follow up and keep stakeholders informed. • Customer Service Focus: - Proactive, solution-oriented, and client-focused. - Capable of building rapport while maintaining professional boundaries. • Work Ethic & Professionalism: - Punctual, reliable, and not a “clock watcher.” - Works well under pressure and remains calm in dynamic environments. • Attention to Detail: - High level of awareness and ability to anticipate client needs. - Maintains organized records and ensures accuracy in tasks. • Flexibility & Culture Fit: - Adaptable to varying client needs and daily tasks. - Energetic, collaborative, and committed to adding value to the team. • Technical Proficiency: - Comfortable with office IT equipment, communication systems, and software tools. Personal Attributes: • Professional grooming and presentation aligned with Cloud Spaces’ brand standards. • Strong integrity and respect for confidentiality. • Willingness to learn, ask questions, and contribute to team success. • A positive attitude with a genuine smile and passion for helping clients.