Captain - for upmarket casual dining restaurant - 1

The Specialty Waiter/Waitress provides exceptional service in a specialized dining environment, where the focus is on a particular cuisine, type of service, or guest experience. This role requires extensive knowledge of the menu, specialized dishes, beverages, and potentially the art of pairing wines or cocktails. A Specialty Waiter/Waitress must be well-versed in the finer details of the dining experience and be able to offer expert recommendations, handle special requests, and ensure a memorable experience for guests. Responsibilities Greet guests warmly and professionally, offering them a personalized dining experience based on the restaurant's specialty or theme (e.g., fine dining, molecular gastronomy, seafood, vegan cuisine, wine-focused menus, etc.). Engage with guests to understand their preferences and provide tailored menu recommendations, including specialty dishes, drinks, and wine or beverage pairings. Answer detailed questions about the menu, ingredients, preparation methods, dietary restrictions, and allergens with expertise. Provide a high level of service, ensuring guests feel valued and their dining experience is exceptional from start to finish. Ensure that guests are comfortable, checking on their satisfaction throughout their meal, and addressing any concerns promptly and professionally. Possess in-depth knowledge of the restaurant's specialized menu, including preparation methods, unique ingredients, and the story behind certain dishes or beverages. Be able to recommend wine, cocktail, or non-alcoholic drink pairings based on the menu items, or offer advice on specific dietary needs (e.g., gluten-free, vegan, low-sodium). Keep updated with any seasonal menu changes, new specialty dishes, or drinks, and communicate these to guests. Explain the preparation or presentation of unique dishes and beverages, sharing insights to enhance the dining experience. Take accurate orders from guests and enter them into the POS system with precision, ensuring the kitchen and bar are aware of any special requests or dietary restrictions. Serve food and beverages in a professional and efficient manner, maintaining attention to detail and ensuring the presentation aligns with the restaurant's standards. Coordinate with kitchen team to ensure that orders are prepared according to the guests' preferences and delivered in a timely manner. Monitor guest satisfaction throughout the meal, offering refills, additional menu items, or assistance as necessary. Upsell specialty items (e.g., premium wines, appetizers, desserts, or exclusive dishes) and suggest additional courses or beverages that complement the meal. Utilize knowledge of the restaurant's unique offerings to provide an upscale experience for guests, enhancing their overall enjoyment. Ensure the cleanliness and proper organization of the dining area, including resetting tables for the next guests, organizing utensils, glassware, and condiments. Provide guests with their bill at the end of the meal, explaining any charges related to specialty items or services. Handle payments accurately using cash, credit cards, or other forms of payment. Ensure the proper handling of tips in line with restaurant policies. Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property. Qualifications Proven experience as a waiter/waitress, with prior experience in a specialty restaurant or similar environment. Deep knowledge of the restaurant's specialized menu, including a detailed understanding of ingredients, preparation methods, or drink pairings. Strong communication and interpersonal skills, with the ability to engage and assist guests with confidence and professionalism. Ability to memorize and explain menu items in detail, providing guests with an educational and enriching dining experience. Ability to work efficiently in a fast-paced, high-pressure environment while maintaining attention to detail. Strong customer service skills and a passion for delivering high-quality experiences.

About Coin Factory  Coin Factory, headquartered in Switzerland, is a global leader in cryptocurrency and blockchain innovation, specializing in asset tokenization, decentralized finance, and gamification-as-a-service (GMaaS). Managing over $5B of digital assets, we empower startups, enterprises, and investors through tokens like MGC (Meta Games Coin), RZUSD, RealEstate, and products like CoinLoan, CoinMiner, and RankingGame. We’re seeking a Global Director of Customer Service to deliver world-class support and enhance customer experiences worldwide.  Role Overview  Reporting to Chief Product Officer, the Global Director of Customer Service will lead Coin Factory’s global customer service strategy, ensuring exceptional support for our diverse client base, including crypto enthusiasts, gamers, and institutional investors. You’ll build and manage a high-performing, multilingual service team to support our token portfolio and products, driving customer satisfaction and loyalty in a fast-paced crypto environment.  Requirements Responsibilities  Develop and execute a global customer service strategy to support users of Coin Factory’s tokens (e.g., MGC, RZUSD) and products like GMaaS and CoinLoan.  Build and lead a distributed, multilingual customer service team to provide 24/7 support via email, chat, and community platforms (e.g., Discord, Telegram).  Implement scalable support processes and tools (e.g., Zendesk, Intercom) to handle inquiries related to token transactions, gaming integrations, and DeFi services.  Collaborate with product and marketing teams to align support with user needs and brand messaging.  Analyze customer feedback and service metrics to drive continuous improvement in user experience.  Ensure compliance with global crypto regulations, including KYC/AML, in customer interactions.  Foster a customer-centric culture, training teams to handle complex blockchain and gaming-related queries.  Qualifications  7+ years of customer service leadership experience, with 2+ years in cryptocurrency, blockchain, or fintech.  Proven track record of building global support teams that achieve 90%+ customer satisfaction scores.  Expertise in customer service platforms (e.g., Zendesk, Salesforce Service Cloud) and community management tools (e.g., Discord).  Strong understanding of crypto markets, tokenomics, and blockchain gaming ecosystems (e.g., play-to-earn).  Experience managing multilingual teams in high-growth, tech-driven environments.  Exceptional leadership, communication, and problem-solving skills.  Bachelor’s degree in Business, Communications, or related field; advanced degree or relevant certifications preferred.  Benefits Why Join Us?  Competitive package (Base, bonuses, equity options).  Lead customer experience for a leading crypto and blockchain innovator.  Flexible remote work or join our dynamic team in Zug, Switzerland.  Collaborate with a global, passionate team revolutionizing finance and gaming.  Comprehensive benefits, including health coverage and professional development support.  How to Apply  Click "Apply Now" on LinkedIn and submit your resume, LinkedIn profile, and a cover letter detailing your experience in customer service leadership and passion for Coin Factory’s mission. We’re excited to meet leaders dedicated to delivering exceptional crypto support!  Coin Factory is an equal opportunity employer. We value diversity and are committed to fostering an inclusive workplace. 

We are looking for a well-spoken telesales representative to be responsible for soliciting sales and donations over the telephone. The telesales representative's responsibilities include contacting potential customers, reading from a prescribed script, focusing on customer needs to close sales, and documenting customer information, purchases, and reactions. A remarkable telecaller will suggest ways in which clients feedback can be utilized to improve our services. * Initiating sales with potential customers over the phone. * Asking questions to engage customers and keep the conversation going. -Listening to the customers' needs to generate repeat sales. * Gathering and documenting customer information, payment methods, purchases, and reactions to products. •Keeping up to date on all products and informing customers of new products. •Answering customers' questions on the products. -Meeting sales quotas.

We are seeking a detail-oriented and customer-focused Cashier to join our vibrant team in Dubai. As the first point of contact for our guests, the ideal candidate will demonstrate professionalism, accuracy, and a warm approach. You’ll play a key role in ensuring smooth transactions and delivering a memorable customer experience. Key Responsibilities: • Greet customers in a friendly and professional manner • Accurately process customer orders and payments using POS system. • Issue receipts, refunds, or change to customers as required. • Ensure proper cash handling and secure cash register operations. • Assist in closing the register and preparing daily sales reports. • Coordinate with waiters and kitchen staff to ensure smooth order flow. • Handle customer inquiries, complaints, or feedback professionally and promptly. • Maintain cleanliness and organization of the cashier counter. • Ensure compliance with all company policies, procedures, and service standards Requirements: • Candidate should be in the UAE. • Min 2 years’ experience in Hospitality background. • High school diploma or equivalent. • Proficient in using point-of-sale (POS) systems, tally or micros • Handling telephone inquiries, managing reservations, and addressing order-related questions with courtesy and efficiency. • Flexibility to work shifts, weekends, and holidays. • Good communication skills in English. • Preference will be given to those available immediately.

Job Summary: GluCare Integrated Diabetes Center is seeking a dedicated and customer-focused Customer Service Excellence Representative - UAE National only passionate about delivering excellent patient care and thriving in a dynamic healthcare setting, to join our team. The ideal candidate will serve as the first point of contact for patients, providing exceptional service through phone, email, and other communication channels. This role requires strong interpersonal skills, a patient-centered approach, and the ability to handle inquiries efficiently in a fast-paced healthcare environment. Key Responsibilities: Patient Communication: Respond promptly and professionally to patient inquiries via phone, email, and other channels. Provide accurate information about clinic services, appointments, and care protocols. Appointment Coordination: Schedule, reschedule, and confirm patient appointments in coordination with clinic operations. Proactively manage cancellations and follow-ups to optimize clinic schedules. Problem Resolution: Address and resolve patient concerns or escalate complex issues to the appropriate department. Ensure all interactions are logged and tracked in the clinic's CRM system for follow-up and reporting. Patient Experience: Uphold the highest standards of customer service, ensuring a seamless and positive experience for all patients. Solicit feedback from patients to identify areas for service improvement. Administrative Support: Maintain up-to-date records in the patient management system. Assist in generating and distributing patient-related communications, including reminders and follow-up notices. Requirements Key Competencies: UAE National with a Family Book - A MUST Exceptional communication and interpersonal skills. Ability to empathize with patients and resolve issues effectively. Strong organizational and time management abilities. Proficiency in CRM systems and basic IT skills. Fluent in English Qualifications: Bachelor’s degree Prior experience in customer service, preferably in a healthcare or call center environment Knowledge of healthcare processes and patient care is an advantage

Description We are looking for a motivated and results-driven Telesales Specialist to join our sales team. In this role, you will be responsible for making outbound calls to potential and existing customers, promoting products or services, and closing sales. The ideal candidate has excellent communication skills, a persuasive attitude, and a passion for achieving sales targets. Key Responsibilities: Make outbound calls to prospective customers to generate leads and close sales Present and explain products or services in a clear and compelling manner Handle customer inquiries, objections, and follow-ups professionally Maintain and update customer database (CRM) with accurate information Meet or exceed daily/weekly/monthly sales targets Collaborate with the sales team to share feedback and strategies for improvement. Requirements: Proven experience in telesales, telemarketing, or a similar sales role Strong communication and negotiation skills Goal-oriented with a positive and energetic attitude Ability to handle rejections and remain resilient under pressure Familiarity with CRM software is a plus High school diploma or equivalent; a degree in business or related field is a plus Benefits: Competitive salary and commission structure. Opportunity to work in a fast-growing and dynamic environment. Professional development and growth opportunities working in multi-cultural team. Comprehensive benefits package.