Browse
···
Log in / Register

Customer Experience Cloud & AI SME

Negotiable Salary

MaxAccelerate

Dubai - United Arab Emirates

Favourites
Share
Description

Job Title: Customer Experience Cloud & AI SME Location: Remote / UAE / Portugal Company: Kompetenza Department: AI & Service Cloud Development Reports To: director R&D About Kompetenza Kompetenza is a Salesforce partner with a Center of Excellence in Portugal. We specialize in Salesforce FlexTeam solutions, Corporate Services Cloud, and Employer of Record (EOR) services. Our mission is to help organizations transform customer experiences through intelligent self-service portals, AI automation, and digital engagement. Role Overview We are looking for a Customer Experience Cloud & AI SME to lead the design, development, and optimization of self-service customer portals while integrating AI-driven automation across both Salesforce and external ecosystems. This role requires expertise in Salesforce Experience Cloud and a strong understanding of AI-driven automation to create seamless self-service solutions, AI-powered agents, and intelligent workflows that enhance customer engagement. The ideal candidate will work closely with clients, internal teams, and stakeholders to drive automation, improve user experience, and mentor organizations on AI adoption. Key Responsibilities 1. Develop & Optimize Self-Service Customer Portals Design, configure, and enhance customer self-service portals using Salesforce Experience Cloud. Implement self-service automation and AI-driven workflows to improve customer interactions. Ensure portals are intuitive, scalable, and personalized with guided service journeys. Integrate Einstein AI and automation tools for proactive customer support and case resolution. 2. AI-Powered Virtual Agents & Automation Develop and optimize AI-driven virtual agents within Salesforce and external platforms. Utilize Einstein AI, NLP, and machine learning to enhance case deflection and automate customer support. Implement Conversational AI chatbots integrated with Live Chat, WhatsApp, and external messaging platforms. Ensure AI agents learn from interactions to continuously improve customer responses. 3. Cross-Platform AI Automation & Integration Work with Salesforce Flow, Omni-Channel Routing, and Process Automation to optimize service operations. Integrate self-service portals with third-party AI tools, RPA solutions, and external APIs. Implement AI-powered predictive analytics to personalize customer experiences. 4. Customer Engagement & AI Mentorship Act as an AI & Experience Cloud SME, guiding clients through their AI and automation journey. Work directly with customers to understand their challenges and tailor AI/self-service solutions. Provide training and mentorship to businesses on how to adopt and maximize AI-driven self-service portals. Gather feedback from end-users to enhance AI models, workflows, and self-service functionalities. 5. Data Intelligence & AI Performance Optimization Use Salesforce Data Cloud and AI analytics to drive data-backed automation improvements. Continuously monitor AI agent performance and customer engagement metrics to optimize processes. Ensure compliance with data security, privacy, and ethical AI practices. 6. AI & Innovation Strategy Stay ahead of emerging AI and Experience Cloud trends, ensuring cutting-edge solutions. Work with internal teams to align AI automation with business and customer service objectives. Evaluate and integrate new AI and automation tools to enhance customer experience. Key Requirements Technical Skills 2+ years of experience in Salesforce Experience Cloud & Service Cloud (or equivalent self-service portal expertise). Hands-on knowledge of Einstein AI, NLP, chatbot development, and automation workflows. Experience with Salesforce Flow, Omni-Channel Routing, and case automation. Familiarity with third-party AI, automation, and chatbot platforms outside Salesforce. Knowledge of API integrations, RPA, and machine learning-driven automation. Soft Skills & Experience Passionate about customer experience, AI, and digital transformation. Comfortable working directly with clients, understanding their self-service & AI needs. Strong problem-solving and analytical skills to build impactful automation solutions. Excellent communication & presentation skills, able to mentor and train customers. Ability to learn quickly and stay updated on the latest AI and self-service technologies. Why Join Kompetenza R&D Work on cutting-edge AI & self-service portal   Benefits Why Join Kompetenza? ✅ Build a lead generation machine from the ground up – an exciting opportunity to create a scalable system. ✅ Work with cutting-edge AI and automation tools to optimize sales outreach. ✅ High earning potential – competitive salary with performance-based commission. ✅ Remote work flexibility with a global team.

Location
Dubai - United Arab Emirates
Show Map
Workable
3,006listings

You may also like

Workabale
Golang Consultant
Dubai - United Arab Emirates
As a GoLang Consultant, he will be responsible for designing, developing, and optimizing software applications using Go.   Responsibilities: Design, develop, and maintain software applications using Go programming language. Collaborate with cross-functional teams to define project requirements and deliver high-quality solutions. Write clean, efficient, and well-documented code that meets project requirements and industry best practices. Optimize application performance, scalability, and reliability through code refactoring, performance tuning, and system architecture design. Conduct code reviews, provide constructive feedback, and mentor junior developers to ensure code quality and consistency. Troubleshoot and debug software issues, identify root causes, and implement effective solutions in a timely manner. Stay up-to-date with the latest trends, technologies, and best practices in Go programming and software development. Participate in Agile development processes, including sprint planning, stand-up meetings, and retrospectives.     Requirements Bachelor's degree in Computer Science, Engineering, or a related field. Master's degree preferred. Proven experience as a software developer with a focus on Go programming language. Strong understanding of data structures, algorithms, and software design principles. Proficiency in GoLang, including concurrency, channels, and goroutines. Experience with web development frameworks such as Gin, Echo, or Buffalo. Familiarity with microservices architecture and containerization technologies (Docker, Kubernetes). Knowledge of cloud platforms (AWS, GCP, Azure) and experience with cloud-native development practices. Excellent problem-solving skills, attention to detail, and ability to work in a fast-paced environment. Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Certifications in Go programming or relevant technologies are a plus.
Negotiable Salary
Dubizzle
IT Manager – Exchange House (UAE)
X8V5+24 Dubai - United Arab Emirates
Key Responsibilities • Infrastructure & Network Management Manage secure and scalable IT infrastructure (LAN/WAN, servers, firewalls). Implement high-availability systems for critical platforms. Attendance Systems + CCTV + Emirates ID readers / scanners • Cybersecurity & Compliance Ensure compliance with UAE Central Bank regulations and AML/KYC policies. Investigate and Respond to the Central Bank notices Conduct regular IT audits, vulnerability assessments, and penetration testing. Oversee data protection, access control, and incident response procedures. • Application & Vendor Oversight Administer and support both in-house and third-party applications, including Exchange House software and compliance systems. Collaborate with third-party vendors for procurement of new solutions, ensuring alignment with operational and regulatory needs. Liaise with application providers to define new requirements, address system bugs, and implement issue resolutions in a timely manner. Coordinate with telecommunications providers to manage and maintain internet connectivity and service reliability. • Disaster Recovery & Business Continuity Develop and periodically test disaster recovery and business continuity plans. Ensure minimal downtime during system failures or cyber incidents. • Innovation & Optimization Identify and implement new technologies to improve customer experience and operational efficiency. Support digital onboarding, mobile app development, and payment gateway integrations. • Team Leadership & Training Supervise IT staff, foster skill development, and encourage a culture of innovation. Deliver regular cybersecurity awareness programs for employees. Skills & Experience Type Requirements Experience 5+ years experience in Exchange House out of which 3+ years in IT management role within financial services preferably in Exchange House Education Bachelor’s in Information Technology, Computer Science, or related field Certifications CCNA certification CISSP, CISA preferred Technical Skills Implementing Security Projects such as NAC, PAM, IAM etc. Preparing Network Diagrams, Network administration of Cisco Firewalls, WIFI Access points. Hands-on experience with Exchange House applications such as SYMEX, CASMEX etc. is an advantage Analytical Skills Strong problem-solving and strategic planning ability Communication Skills Professional written and verbal English; Arabic is a plus Regulatory Considerations Must be familiar with UAE Central Bank Standards and Regulations
Negotiable Salary
Workabale
Senior Infrastructure Consultant
Dubai - United Arab Emirates
Technology needed; Microsoft 365, Microsoft Azure, Azure Active Directory, Amazon AWS Operating Systems: Windows Server 2019/ 2016/ 2012(R2)/ 2008(R2)/2003/ 2000/ NT 4.0/ 8(.1)/ 7, Windows Vista, Windows XP, Windows 2000 Workstation, Windows NT 4.0 Workstation SCO UNIX (SCO Open server 5.0), Red Hat Linux, SUSE Linux, UBUNTU Linux, Mac OS X Tools and Technologies: Visual Basic 6, VB Scripts, Office 2003/ 2007/2010/2013/2016, SharePoint Portal Server 2003, MS Office SharePoint Server 2007/ 2010/ 2013/ 2016, Exchange 2003/ 2007/ 2010/ 2013/ 2016, ISA 2000, ISA 2004, ISA 2006, TMG 2010, IIS, SQL 2000/2005/2008(R2)/2012(R2)/204/2016, Live Communications Server 2005 (LCS), Office Communications Server 2007 (R2), Lync 2010/2013, Microsoft Learning Gateway (MLG), Learning Network Manager (LNM) & Class Server 4.0, Active Directory federation services, Azure AS Connect. Virtualization technologies: Microsoft Hyper-V, Virtual Server 2005 R2/ PC, VMware Server/Workstation, VirtualBox
Negotiable Salary
Dubizzle
Full-Stack Developer (React.JS + .Net Core)
42 21b St - Al Fahidi - Dubai - United Arab Emirates
About the Role: - We are looking for a skilled Full-Stack Developer to design, develop, and maintain web applications using React.js on the frontend and .NET Core on the backend. - You will work with PostgreSQL for data storage, deploy applications on Azure AKS (Kubernetes), and build scalable microservices-based architectures. Key Responsibilities: - Develop and maintain scalable web applications using .NET Core and React.js. - Design, develop, and maintain microservices for modular and scalable backend systems. - Design and manage PostgreSQL databases, write efficient queries, and optimize performance. - Deploy and manage applications in Azure AKS. - Collaborate with cross-functional teams to define, design, and ship new features. - Troubleshoot, test, and maintain the core product software to ensure strong optimization and functionality. - Participate in code reviews and maintain best practices for code quality, security, and performance. Required Skills: - Strong experience with React.js for building responsive, user-friendly interfaces. - Proficient in .NET Core for building backend APIs and services. - Hands-on experience designing and implementing microservices architectures. - Experience with PostgreSQL or other relational databases. - Knowledge of Azure AKS and cloud-native deployment practices. - Familiarity with RESTful APIs, authentication, and authorization mechanisms. - Experience with CI/CD pipelines and automated testing. - Familiarity with containerization (Docker) and microservices orchestration. - Knowledge of Azure services beyond AKS (App Service, Blob Storage, Functions). - Familiarity with version control systems (Git) and agile development practices. Education & Experience: - Bachelor’s degree in Computer Science, Software Engineering, or equivalent experience. - 4+ years of experience in full-stack development (React.js + .NET Core) preferred.
AED 6,000-7,999/month
Workabale
SAP ECP(Employee Central)Consultant-3 Month Contract could be extended
Dubai - United Arab Emirates
About Müller's Solutions: Müller's Solutions is a premier SAP consulting firm that specializes in providing comprehensive SAP solutions to enhance business operations. We pride ourselves on our ability to deliver tailored solutions that drive efficiency and innovation for our clients across various industries. Job Overview: We are looking for an experienced SAP ECP (Employee Central Payroll) Consultant for a 3-month contract, with the possibility of extension. In this role, you will be key to the implementation, configuration, and support of SAP Employee Central Payroll solutions for our clients. You will engage directly with client teams to understand their requirements and help optimize their payroll processes. Requirements Requirements: Bachelor's degree in Human Resources, Business Administration, Information Technology, or a related field. Minimum of 4 years of experience working with SAP Employee Central or Employee Central Payroll modules. Strong knowledge of payroll processes, configurations, and integration with other SAP modules. Proficiency in SAP ECP functionality, including time and attendance, configuration, and reporting. Excellent analytical skills with attention to detail. Effective communication skills for interacting with clients and team members. Ability to work under pressure and meet tight deadlines. Experience with client-facing roles and project management is preferred. Immediate availability to start the contract.
Negotiable Salary
Dubizzle
Non-Smoking Account Admin Clerk
X8V5+24 Dubai - United Arab Emirates
We are currently looking to hire Male or Female for an experienced Account Admin Clerk. Should have 2 to 5 years experienced on same field. Well knowledge in Accounting System, UAE VAT and UAE Labour Law.
AED 2,000-3,999/month
About Us
Terms of Use
Privacy Policy
Help
Contact Us
FAQ
Cookie
Cookie Policy
Cookie Settings
Our Apps
Download
Download on the
APP Store
Download
Get it on
Google Play
© 2025 Servanan International Pte. Ltd.