Customer Service Executive

We are hiring a Customer Support Assistant to help manage customer inquiries and provide excellent service. Responsibilities: Handle incoming calls, messages, and emails from customers. Provide accurate information about products and services. Resolve customer issues and escalate to the concerned department when needed. Maintain customer records and update information in the system. Follow up with customers to ensure satisfaction. Support the sales and operations team when required. Requirements: Good communication skills in English (Arabic is a plus). Basic computer knowledge and ability to use MS Office. Customer service experience preferred but not mandatory. Friendly, patient, and problem-solving attitude. Interested applicants send your CV by WhatsApp: +971 525386539

Location: Al Barsha 2 - Grove Mall Start date: 1st August 2025 Job Summary: The Patient Affairs Specialist will be the first point of contact for patients, ensuring smooth and efficient front-desk and CRM operations. This role involves welcoming and assisting patients, managing appointments, handling inquiries, supporting the Contact Center as required, and coordinating with medical teams to provide seamless care. The ideal candidate has a strong customer service background, preferably in healthcare or hospitality, with excellent communication and organizational skills. Duties and Responsibilities: 1. Front Desk & Patient Reception Welcome, greet, and assist patients with a warm and professional approach. Manage patient check-ins and check-outs, ensuring a smooth and efficient experience. Provide essential information about the clinic’s services, policies, and procedures. 2. Appointment & Scheduling Management Coordinate patient appointments, ensuring optimal scheduling for doctors and specialists. Manage appointment confirmations, reminders, and follow-ups to minimize no-shows. Update and maintain accurate patient records in the electronic medical records (EMR) system. 3. Patient Experience & Support Serve as the primary contact for patient inquiries, concerns, and requests. Assist patients with insurance verification and billing inquiries. Provide clear guidance on clinic workflows, procedures, and digital health tools. 4. CRM Management & Contact Center Support Oversee CRM (Customer Relationship Management) system operations, ensuring accurate data entry and follow-ups. Support the Contact Center when required, ensuring efficient patient communication and inquiry handling. Help implement and enhance CRM workflows to improve patient engagement and satisfaction. 5. Administrative & Operational Support Maintain front-desk efficiency by managing daily administrative tasks. Ensure a tidy, organized, and welcoming reception area. Collaborate with medical and operations teams to optimize patient flow and minimize wait times. 6. Coordination & Communication Act as a liaison between patients, healthcare providers, and administrative teams. Ensure effective internal communication to support seamless patient care. Handle confidential patient information in compliance with data protection regulations. Understand, follow, and support all hospital infection control programs. Requirements Bachelor’s degree in Healthcare Administration, Business, Hospitality, or a related field is preferred. 2+ years of experience in a front-desk, patient affairs, or customer service role (preferably in healthcare or hospitality). Excellent communication and interpersonal skills, with a patient-first mindset. Strong organizational and multitasking abilities in a fast-paced environment. Proficiency in electronic medical records (EMR) systems, CRM software, and appointment scheduling tools. Fluency in English (Arabic is an advantage).

We are hiring customer-oriented Tele Sales Executives (experienced or freshers) to handle inbound and outbound calls, achieve sales targets, and provide excellent customer service. Key Responsibilities: Contact potential and existing customers to promote products/services Accurately record and process customer orders Use sales scripts effectively and handle objections Meet or exceed daily and monthly sales targets Coordinate with teams to resolve customer issues What We Offer: Basic salary + high commissions and incentives Friendly and professional work environment Location: Anantara Downtown Business Tower, Business Bay, Dubai, UAE Skills Required: Excellent communication and sales skills Confidence and self-motivation Ability to perform under pressure in a target-driven setting

Reinventing Short-Term Renting At SmartStay, we’re redefining hospitality in Dubai with our exceptional approach to managing luxury holiday homes. Our mission is to create unforgettable guest experiences, ensuring seamless stays that result in glowing reviews and loyal returning guests. As we continue to grow, we are now looking for an Guest Relations Manager to support and drive our day-to-day operations, while ensuring consistently high guest satisfaction. The Role: Guest Relations Manager As Guest Relations Manager you will assist in  the operations of our growing portfolio of luxury holiday homes. You will play an essential role in driving operational efficiency, managing apartment and client onboarding, housekeeping and maintenance processes, and ensuring that our luxury apartments are always ready for guests. Reporting to the Operations Manager, you will assist in managing daily workflows, guest interactions, apartment readiness, and service quality. This  role requires a sharp operational mind and a hospitality-first approach. You will help ensure both the efficiency of internal teams and the 5-star satisfaction of our guests. Responsibilities: Act as the primary point of contact in the absence of the Operations Manager, ensuring seamless decision-making and operational continuity. Oversee and coordinate internal workflows related to guest relations, housekeeping, maintenance, inventory, procurement, and property readiness. Maintain and update Standard Operating Procedures (SOPs) for all operational departments. Participate in strategic planning sessions and support the execution of company-wide initiatives. Train, mentor, and schedule operational and support staff to ensure effective coverage and consistent performance. Foster a culture of proactive service, continuous improvement, and cross-departmental teamwork. Lead quality assurance initiatives including SOP compliance, internal audits, and operational reporting using tools like Monday.com and Breezeway. Conduct routine and random property inspections to ensure apartments meet SmartStay’s quality and readiness standards. Drive project-based initiatives such as process improvements, vendor assessments, and technology implementation. Assist in the onboarding of new apartments, ensuring timely launches with complete documentation and operational readiness. Collaborate with maintenance and housekeeping teams to manage both preventive and corrective tasks efficiently. Supervise guest check-ins and check-outs to ensure a smooth experience for guests. Resolve guest complaints or escalations in a timely and empathetic manner, ensuring service recovery and satisfaction. Ensure compliance with local regulations, including DTCM and Sakani guest registration processes. Monitor guest reviews, operational reports, and KPIs; identify trends and recommend improvements to the Operations Manager. Identify inefficiencies in daily operations and support the implementation of systems and solutions to enhance overall performance. Work closely with the team to ensure every guest experience exceeds expectations. Qualifications: 3-5 years of experience in a Guest Relations, Front Office, or Customer Service managerial role within a 5-star hotel or luxury holiday home in Dubai A valid UAE driving license is required. Proven leadership experience, with the ability to train, mentor, and manage a team to deliver high-quality guest experiences. Strong problem-solving and decision-making skills, with a proactive approach to guest concerns and service improvements. Excellent communication and interpersonal skills, with a guest-first mindset and the ability to build lasting relationships. Hands-on experience with guest management, escalations, and complaint resolution in a fast-paced hospitality environment. Proficiency in using property management tools such as HostAway, Breezeway, and guest registration platforms like Sakani and DTCM portals. Ability to multitask, prioritize, and work under pressure, ensuring seamless operations during peak periods. What We Offer: Competitive salary package. A leadership role with flexibility based on responsibilities rather than fixed working hours. A dynamic workplace culture that values innovation, efficiency, and collaboration. Healthcare insurance and employment visa. Job Type: Full-time Location: Dubai How to Apply: Applications are considered on a first-come basis. We look forward to discussing how you can contribute to our team and help us achieve new heights!

Supermarket staff are responsible for a wide range of duties to ensure the smooth operation of the store and a positive customer experience. This includes assisting customers with their needs, handling transactions, restocking shelves, maintaining cleanliness, and ensuring products are displayed effectively. They may also be involved in inventory management, operating cash registers, and coordinating with suppliers. CUSTOMER SERVICE HELPING IN SALES AND MANAGING INVENTORY STORE MAINTAINANCE AND COMPLIANCE NEED ASIAN AND AFRICAN (any nationality) MEN AND WOMEN BOTH NEED 15 STAFF VISA AND ACCOMODATION PROVIDED SALARY + OVERTIME IS GIVEN PLEASES SEND ME CV ON WHATSAPP JOINING IMMEDIATELY SEND ME CV ON WHATSAPP FOR INTERVIEW - 0544597487 NOTE - No online interview so please don't send me cv if you can not make it for In-Person Interview

Passionate about the world of tech? What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let’s see what it takes 💛 What you will do: Provide exceptional customer support via chats, and emails Build positive and long-lasting relationships with customers Meet team KPIs Always be up-to-date with cutting-edge technology Securely work with customers’ sensitive information Apply the latest and greatest customer happiness practices Maintain working knowledge of our client’s products and services Communicate with developers and other departments of various IT companies What you need to succeed in this role: Native Japanese and English communication skills At least 6 months of experience in a customer support role Personal or professional experience in crypto is a must Analytical and research skills Positive and responsible attitude Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload) Will be a great plus: Experience with CRM systems Experience in crypto/finance Benefits and Perks: Flexible schedule Opportunity to work fully remotely Inclusive international environment Compensation in USD Good bonuses for referring friends Paid intensive training and probation Work-life balance Responsive management interested in your growth and long-lasting cooperation Greenhouse conditions for self-development *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. Who are we? SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills! Visit our website: www.supportyourapp.com DISCLAIMER We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.