Call Centre Customer Service Agent

We are looking for a creative and female front desk officer for our Garage located in Sajja Sharjah. Key Responsibilities: Manage front desk activities including greeting visitors, answering phone calls. Plan and manage our Instagram and social media pages. Create and edit high-quality Reels with strong storytelling. Design and create visually appealing posts and stories along with website editing.

Key Responsibilities Safely drive family members and guests to destinations as requested (school, office, appointments, shopping, social events, etc.). Maintain cleanliness of the vehicle at all times (interior and exterior). Perform routine vehicle checks and ensure timely servicing, fueling, and maintenance. Plan efficient routes, taking into account traffic, road conditions, and schedules. Assist with errands such as grocery shopping, picking up/dropping off items, or other household requirements. Ensure all driving practices comply with UAE traffic laws and regulations. Maintain confidentiality and respect the privacy of the family at all times. Be available on call and flexible to adjust working hours as required. Requirements Valid UAE driving license with a clean driving record. Presentable, polite, and professional demeanor. Punctual, trustworthy, and discreet with sensitive information. Physically fit and able to handle long driving hours. Compensation & Benefits Salary: [Specify range, e.g., AED 2000 – 2500 per month] Health insurance: - Yes Annual leave: As per UAE labour law

REQUIRED SHOWROOM Incharge: (Female's are encouraged to apply) looking for an incumbent for the post of SHOWROOM Incharge for a signature showroom of furniture in Sharjah. Age : 25-35 years Language : Arabic as first language & English Qualification : preferably graduate. Experience: preferably 2-3 years in a similar capacity. Salary AED 3000-3500/ will be offered depending on the experience alongwith visa and accommodation as separate Interested candidates please share your CV. Female's are encouraged to apply

Serious job seekers need to apply for this position urgent Hiring ! Minimum of 4-10 years of UAE experience as an Accountant Experience in a trading company is preferable. Holding a master's or bachelor's degree in accounting or commerce. Proficient in MS Office; knowledge of SAP is an added advantage. Responsible for providing financial information to management by researching and analyzing accounting data, preparing reports, posting entries, and managing VAT filings. Conduct month-end closing activities to ensure all current costs are accurately reflected as expenses and processing invoices. Strong knowledge of bookkeeping and accounting principles Preferred immediate joiner on a visit visa or a cancelled visa

Manage and respond to customer inquiries promptly and professionally. Handle purchase bookings and follow up on orders Coordinate with the delivery team to ensure on-time and accurate deliveries. Maintain accurate records of customer interactions and transactions. Support day-to-day operations to ensure customer satisfaction Requirements: Previous experience in customer service or a related field Strong communication and problem-solving skills Ability to multitask and work under pressure Knowledge of Odoo ERP system will be considered a strong advantage Proficiency in MS Office (Excel, Word, Outlook)

Objective of the Role: The Receptionist & Guest Relations role serves as the front face of Cloud Spaces and its clients’ businesses. The role is central to delivering state-of-the-art services, managing client interactions, handling reception duties, and supporting client operations with professionalism, positivity, and efficiency. Key Responsibilities: Client & Guest Interaction: • Greet all clients and visitors according to Cloud Spaces standards. • Ensure everyone entering the reception area is welcomed professionally and with a smile. • Provide excellent customer service, proactively offering assistance to clients. • Educate clients on Cloud System functionalities and other business services. • Provide local/tourist information to clients and guests (restaurants, hotels, events). Reception & Administrative Duties: • Manage incoming calls professionally (all calls answered within 4 rings). • Direct sales calls to the Manager promptly (within 30 seconds). • Register all walk-in leads and ensure adequate marketing material is available. • Monitor boardrooms, meeting rooms, video conferencing, and office bookings. • Manage incoming and outgoing couriers, deliveries, and mail with proper documentation and notifications. • Maintain the reception and secretarial areas in a tidy and presentable state. • Liaise with 3rd parties for maintenance (air conditioning, lighting, cleaning). • Organize travel, hotel, and leisure bookings for clients. New Client Onboarding: • Allocate phone numbers and set up communication systems for new clients. • Record welcome messages, voicemails, and ensure all systems are operational before client arrival. • Learn and understand each client’s business to provide tailored reception support. IT & Equipment Management: • Operate and manage IP Phones, video conferencing, interactive screens, photocopiers, printers, and other office equipment. • Update reception screens and communication setups as required. • Utilize internal systems: Essensys / OPERATE, Cloud Spaces Online Portal/App, Cisco IP Phones, IMAGICLE. Team & Reporting: • Communicate regularly with the Manager about workload, achievements, and client updates. • Participate in team meetings, networking events, and internal training. • Support team members and contribute positively to the work environment. Key Performance Indicators (KPI): • Achieve proficiency in all systems, tools, and equipment within 3 months. • Meet minimum Junior Secretarial skills and support services chargeable potential. • Add value to Cloud Spaces and its clients by providing exceptional service and support. Requirements: • Prior experience in reception, guest relations, or customer service roles is preferred. • Experience with office administration and client-facing roles. • Familiarity with IT and communication systems (IP phones, video conferencing, booking systems). Skills & Attributes: • Attitude: Positive, confident, enthusiastic, friendly, honest, and approachable. • Communication: - Articulate, courteous, and professional. - Excellent spoken and written English; Arabic is an asset. - Ability to follow up and keep stakeholders informed. • Customer Service Focus: - Proactive, solution-oriented, and client-focused. - Capable of building rapport while maintaining professional boundaries. • Work Ethic & Professionalism: - Punctual, reliable, and not a “clock watcher.” - Works well under pressure and remains calm in dynamic environments. • Attention to Detail: - High level of awareness and ability to anticipate client needs. - Maintains organized records and ensures accuracy in tasks. • Flexibility & Culture Fit: - Adaptable to varying client needs and daily tasks. - Energetic, collaborative, and committed to adding value to the team. • Technical Proficiency: - Comfortable with office IT equipment, communication systems, and software tools. Personal Attributes: • Professional grooming and presentation aligned with Cloud Spaces’ brand standards. • Strong integrity and respect for confidentiality. • Willingness to learn, ask questions, and contribute to team success. • A positive attitude with a genuine smile and passion for helping clients.