Customer service

TELESALES REPRESENTATIVE | DUBAI Position : Telesales Agent salary : AED 3000 – AED 5000 per month Requirements : Strong communication and negotiation skills Fluent in English and Hindi ( additional language is an advantage) Responsibilities : Handle inbound/outbound calls Develop and foster strong relationships with existing and potential customers Update customers regarding the services and guide them toward what would suit their needs as a telemarketing executive Meet monthly sales targets through effective sales techniques TIME: 10:00 am to 3:00 am

Job Description - Under the guidance and supervision of the Team Leader ,Front Office Supervisor and within the limits of the established Rixos Hotels policies and procedure, his/her responsibilities are to provide efficient, personalized, courteous and punctual service and to practice up-selling techniques. - To work with a team spirit and to ensure that each guest leaves the property fully satisfied and with the wish to return back. - Welcoming guests - Ensures that all guests are greeted on arrival & departure of the hotel. - Register and process check in for all arrivals. - Handle guest check outs efficiently and professionally. - Update guest information into the computer after a complete check in. - Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests' departure. - Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed. - Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time. - Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up. - Handle issuance of guest room key cards and ensure effective control for guest security. - Check and convey message, mail and package to Guests. - Assist at the Information counter, Foreign Exchange, Night Audit and, Business centre, as and when assigned. - Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each. - Handle safe deposit boxes in a accordance with policies and procedurres. - Report any unusual occurrences or requested to manager. - Be aware of the hotel accident Prevention Policies. - Ensure the cleanliness and neatness of front office area. - Ensures that all guests are greeted on arrival & departure of the hotel. - Review log book, verify outstanding and follow up pending. Identify if any special assignment for the daily - .Check Hotel situation, occupancy, functions, groups, VIPs - At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations - Prepare for daily arrivals in terms of room allocations, amenities and special requests of the guests. - Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously. - Review and update Logbook - Check equipments - Be Smart, well groomed and maintain a friendly and cheerful disposition all the times - Oversee the day to day operations - Report regularly on happening to Asst. FO/FOM - Fire Procedure - First Aid Procedures - Handle guest complaints and report to manager Requirements: Qualifications - Proven work experience as a Receptionist, Front Office Representative or similar role - Professional attitude and appearance - Solid written and verbal communication skills - Ability to be resourceful and proactive when issues arise - Excellent organizational skills - Multitasking and time-management skills, with the ability to prioritize tasks

Reinventing Short-Term Renting At SmartStay, we’re changing the game in Dubai’s hospitality scene with our exceptional approach to managing holiday homes. Our focus is on providing 5-star guest experiences and ensuring every stay is unforgettable. We believe that delivering outstanding service leads to glowing reviews and, most importantly, keeps guests coming back. The Role: Guest Relations Officer We are looking for a proactive Guest Relations Officer to join our growing team at SmartStay. In this role, you will be the face of our brand, greeting guests upon arrival, ensuring a smooth check-in, and making them feel at home from the moment they walk through the door. Your focus will be on creating exceptional guest experiences, encouraging returning guests, and securing positive reviews that help drive our reputation. This is a fantastic opportunity for someone with experience in hospitality, particularly in 5-star hotels or holiday homes in Dubai. You will work independently but collaborate closely with the team to ensure smooth operations and a consistent guest experience. If you're passionate about delivering exceptional service and have a desire to grow with a fast-paced, dynamic company, this is the role for you. Responsibilities: Welcome guests personally, ensuring a smooth check-in and providing a warm, friendly greeting. Conduct property walkthroughs to ensure everything is perfect for their stay. Implement strategies during check-in to build rapport with guests, encouraging them to leave five-star reviews and return for future stays. Work closely with the team to maintain a seamless operation, making sure everything runs smoothly from check-in to check-out. Ensure all guest requests and operational issues are handled effectively by coordinating with housekeeping, maintenance, and suppliers. Use property management tools like Hostaway and Breezeway to manage both guest interactions and property tasks, ensuring efficiency and quality in everything we do. Be flexible and available to work night shifts to accommodate late-night check-ins. Apply Now If you’re passionate about providing exceptional guest experiences and are ready to be part of a fast-growing company, we want to hear from you. Applications are reviewed on a rolling basis, so don’t delay. Join us to shape the future of hospitality! Requirements Proven experience as a Guest Relations Officer, ideally in 5-star hotels or holiday homes in Dubai, with a focus on in-person interactions and making guests feel special. Experience handling guest interactions that lead to positive reviews and returning guests. Exceptional communication skills in English, with the ability to provide outstanding service and create lasting relationships with guests. Comfortable working independently and taking ownership of your tasks while being part of a team. Flexible and able to work night shifts to accommodate late check-ins and ensure a smooth experience for guests. Familiarity with property management tools like Hostaway and Breezeway, which help with both reservation management and property maintenance, is a plus. Experience with building management tools like Sakani and using the DTCM portal for guest registration and compliance is a plus. Benefits Competitive salary with performance-based bonuses and rapid growth opportunities. Full residency sponsorship and comprehensive healthcare coverage with no co-pay. Opportunities to develop professionally and grow within a fast-growing company. A dynamic and collaborative work environment where your contributions directly influence the guest experience. A chance to directly influence the growth and quality level of SmartStay, making a meaningful impact on the future of hospitality in Dubai.

We are looking for a well-spoken telesales representative to be responsible for soliciting sales and donations over the telephone. The telesales representative's responsibilities include contacting potential customers, reading from a prescribed script, focusing on customer needs to close sales, and documenting customer information, purchases, and reactions. A remarkable telecaller will suggest ways in which clients feedback can be utilized to improve our services. * Initiating sales with potential customers over the phone. * Asking questions to engage customers and keep the conversation going. -Listening to the customers' needs to generate repeat sales. * Gathering and documenting customer information, payment methods, purchases, and reactions to products. •Keeping up to date on all products and informing customers of new products. •Answering customers' questions on the products. -Meeting sales quotas.

We are seeking a detail-oriented and customer-focused Cashier to join our vibrant team in Dubai. As the first point of contact for our guests, the ideal candidate will demonstrate professionalism, accuracy, and a warm approach. You’ll play a key role in ensuring smooth transactions and delivering a memorable customer experience. Key Responsibilities: • Greet customers in a friendly and professional manner • Accurately process customer orders and payments using POS system. • Issue receipts, refunds, or change to customers as required. • Ensure proper cash handling and secure cash register operations. • Assist in closing the register and preparing daily sales reports. • Coordinate with waiters and kitchen staff to ensure smooth order flow. • Handle customer inquiries, complaints, or feedback professionally and promptly. • Maintain cleanliness and organization of the cashier counter. • Ensure compliance with all company policies, procedures, and service standards Requirements: • Candidate should be in the UAE. • Min 2 years’ experience in Hospitality background. • High school diploma or equivalent. • Proficient in using point-of-sale (POS) systems, tally or micros • Handling telephone inquiries, managing reservations, and addressing order-related questions with courtesy and efficiency. • Flexibility to work shifts, weekends, and holidays. • Good communication skills in English. • Preference will be given to those available immediately.

About Coin Factory  Coin Factory, headquartered in Switzerland, is a global leader in cryptocurrency and blockchain innovation, specializing in asset tokenization, decentralized finance, and gamification-as-a-service (GMaaS). Managing over $5B of digital assets, we empower startups, enterprises, and investors through tokens like MGC (Meta Games Coin), RZUSD, RealEstate, and products like CoinLoan, CoinMiner, and RankingGame. We’re seeking a Global Director of Customer Service to deliver world-class support and enhance customer experiences worldwide.  Role Overview  Reporting to Chief Product Officer, the Global Director of Customer Service will lead Coin Factory’s global customer service strategy, ensuring exceptional support for our diverse client base, including crypto enthusiasts, gamers, and institutional investors. You’ll build and manage a high-performing, multilingual service team to support our token portfolio and products, driving customer satisfaction and loyalty in a fast-paced crypto environment.  Requirements Responsibilities  Develop and execute a global customer service strategy to support users of Coin Factory’s tokens (e.g., MGC, RZUSD) and products like GMaaS and CoinLoan.  Build and lead a distributed, multilingual customer service team to provide 24/7 support via email, chat, and community platforms (e.g., Discord, Telegram).  Implement scalable support processes and tools (e.g., Zendesk, Intercom) to handle inquiries related to token transactions, gaming integrations, and DeFi services.  Collaborate with product and marketing teams to align support with user needs and brand messaging.  Analyze customer feedback and service metrics to drive continuous improvement in user experience.  Ensure compliance with global crypto regulations, including KYC/AML, in customer interactions.  Foster a customer-centric culture, training teams to handle complex blockchain and gaming-related queries.  Qualifications  7+ years of customer service leadership experience, with 2+ years in cryptocurrency, blockchain, or fintech.  Proven track record of building global support teams that achieve 90%+ customer satisfaction scores.  Expertise in customer service platforms (e.g., Zendesk, Salesforce Service Cloud) and community management tools (e.g., Discord).  Strong understanding of crypto markets, tokenomics, and blockchain gaming ecosystems (e.g., play-to-earn).  Experience managing multilingual teams in high-growth, tech-driven environments.  Exceptional leadership, communication, and problem-solving skills.  Bachelor’s degree in Business, Communications, or related field; advanced degree or relevant certifications preferred.  Benefits Why Join Us?  Competitive package (Base, bonuses, equity options).  Lead customer experience for a leading crypto and blockchain innovator.  Flexible remote work or join our dynamic team in Zug, Switzerland.  Collaborate with a global, passionate team revolutionizing finance and gaming.  Comprehensive benefits, including health coverage and professional development support.  How to Apply  Click "Apply Now" on LinkedIn and submit your resume, LinkedIn profile, and a cover letter detailing your experience in customer service leadership and passion for Coin Factory’s mission. We’re excited to meet leaders dedicated to delivering exceptional crypto support!  Coin Factory is an equal opportunity employer. We value diversity and are committed to fostering an inclusive workplace.