AED 4,000-5,999/month
Confidential
8C7F+4VG - Industrial Area 12 - Industrial Area - Sharjah - United Arab Emirates
Job Description: Courier Operation & Sales Executive Position Overview We are seeking a proactive and results-driven Courier Operation Executive to join our team. This role combines operational management of courier services. The ideal candidate will ensure smooth daily logistics operations while driving customer relationship management. Past experience with local courier company is preferred. Key Responsibilities Operations Management 1) Oversee day-to-day courier operations, including pickup, delivery, routing, and dispatch activities. 2) Monitor shipment tracking, ensure timely deliveries, and resolve operational issues promptly. 3) Coordinate with drivers, warehouse staff, and third-party logistics partners to optimize delivery efficiency. 4) Maintain compliance with company policies, service standards, and safety regulations. 5) Prepare operational reports (delivery performance, cost analysis, service issues) for management review. 6) Act as the first point of contact for client inquiries, complaints, and escalations. 7) Provide professional after-sales support to enhance customer loyalty. 8) Ability to work independently, prioritize tasks, and meet deadlines under pressure. 7) Business development and generating new leads responsibilities 8) Proficiency in MS Office and logistics tracking/CRM systems. 9) Strong problem-solving and decision-making skills.