Sharjah Account & Relationship Management Job Listings

Workable

Partnership Officer

Dubai - United Arab Emirates

The Partnership Officer will play a key role in expanding our business by cultivating and managing relationships with a diverse range of partners. This role requires a highly organized and motivated individual with excellent relationship management skills and the ability to manage multiple projects simultaneously. Responsibilities Create a systematic, process-driven approach for partner outreach and relationship management. Develop an on-boarding plan and certification program to the partners to be completed following the enablement and orientation sessions. Collaborate with internal teams to develop and implement joint marketing, sales, and support initiatives. Collaborate with senior management, Business Development teams, and Strategy Manager to align our internal goals with new and existing partner relationships in MENA. Represent ProgressSoft at industry events, conferences, and networking opportunities to promote brand awareness and build strategic relationships. Negotiate partnership agreements and contracts, ensuring terms are mutually beneficial and aligned with ProgressSoft´s objectives. Develop a “Partner Kit” and collaborate with the marketing team to ensure partners receive the appropriate materials including branding guidelines, product summaries and presentations as applicable. Work in liaison with the Business Development member handling the assigned territory to align on partnership agreement scopes, quotas, products covered, exclusivity, etc... Maintain an ongoing relationship with current partners and offer new ways to grow the partnership. Build and maintain strong relationships with key decision-makers at partner organizations. Collaborate cross-functionally with internal teams, including Business Development, Marketing, strategy, Product Development, and Operations, to support partnership initiatives and drive results. Identify and source partnership opportunities through inbound lead follow-up and outbound cold calls, emails, and client visits in MENA Proactively seek out new partnership opportunities that align with the company’s strategic goals, Business Development team’s needs, and potentially complimentary products. Analyze potential partnerships to assess strategic fit, value proposition, and potential ROI. Stay up to date on industry trends, competitor activities, and identify emerging technologies and partners. Forecast, measure, and report the results of various projects with partners, including co-created and/or co-branded content promotions, lead sharing, and/or event partnerships. Analyze partnership performance, challenges, and opportunities to provide regular reports and insights to internal stakeholders. Requirements Possesses 3-5 years of experience in partnership management. Experienced in the IT and banking industry best practices, with a strong understanding of emerging technologies and their impact on financial services. Excellent knowledge of local MENA payments infrastructure & industry. Proven track record of successfully developing and managing partnerships. Ability to track and analyze partnership performance. Ability to evolve in a complex environment. Ability to operate with complete independence and autonomy. Excellent communication, presentation, and interpersonal skills. Excellent negotiation and strategic thinking skills. Proficiency in written and verbal communication in English is a must.

Negotiable Salary

Finance Agent - VAS C2C63360102317314111

Workable

Finance Agent - VAS C2C

Dubai - United Arab Emirates

Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience. As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs. As a Finance Agent, you will be responsible for driving the adoption of financing solutions among C2C car buyers on Dubizzle. You will consult with potential customers over the phone, understand their vehicle financing needs, and close finance deals by matching them with the right bank partners. You will play a critical part in our value-added services strategy, helping us increase finance penetration in the C2C market segment. In this role, you will: Handle inbound and outbound calls to pitch financing options to C2C car buyers. Consult with customers to assess eligibility, recommend the best finance products, and facilitate applications. Own the full telesales cycle from prospecting to closing. Present tailored finance packages clearly over calls, WhatsApp, and email. Cross-sell other value-added services such as insurance and warranty, where applicable. Serve as a trusted advisor, building rapport and guiding customers through the finance journey. Manage objections professionally and proactively follow up to ensure deal closure. Ensure smooth coordination with operations, transfer, and bank teams to support customer success. Maintain accurate and up-to-date records in CRM on call outcomes, applications, approvals, and deals closed. Share daily performance updates and insights with your team lead. Meet and exceed monthly finance deal targets consistently. Stay updated on current bank rates, approval criteria, and UAE auto finance trends. Provide regular feedback to improve scripts, offers, and product-market fit. Requirements Bachelor’s Degree in Finance or Business (preferred). Minimum 2 years of experience in auto loan sales, banking, or auto finance — preferably via telesales. Prior experience in high-volume inside sales or call centre environments. Experience in using CRM Software/Apps. Familiarity with the UAE automotive market and bank finance processes. Understanding of value-added services like insurance, warranty, and registration support. Excellent written and verbal communication skills; Strong negotiation and closing skills; Ability to multitask, prioritise, and manage pipeline and time effectively & efficiently. Target-oriented and strong closer; Team player; Confident under pressure with aggressive follow-up and time management; Strong customer service attitude, work ethic, and a drive for success. Have a passion for helping others. Benefits A fast paced, high performing team. Multicultural environment with over 60 different nationalities Competitive Tax-free Salary Comprehensive Health Insurance Annual Air Ticket Allowance Employee discounts at multiple vendors across the emirates Rewards & Recognitions Learning & Development Bayut & dubizzle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #UAEdubizzle

Negotiable Salary

Workable

Private Wealth Manager

Dubai - United Arab Emirates

Our client is a large international Private Bank, with a strong presence in the Middle East Region. Looking for experienced Private Bankers: Focus on cultivating relationships with ultra-high-net-worth individuals and families in the UAE market. Manage client relationships, new client acquisition, and client retention. Collaborate with investment professionals to propose and execute tailored solutions. Address client inquiries and oversee daily account operations. Provide regular market updates, portfolio performance reports, and investment opportunities. Periodic travel to coverage regions for relationship development. Assist in creating presentations, proposals, and promotional materials. Track clients, AUM, and revenues using internal systems. Ensure compliance, operational, and due diligence requirements are met. Oversee private client relationships and manage investment portfolios. Collaborate on client sponsorship and KYC procedures.. Requirements Minimum 5 years of experience as a Relationship Manager in Private Banking or a substantial UHNW network in the UAE. Strong English & Arabic language skills. Proven track record in investment sales and relationship management. Familiarity with local regulatory policies and financial markets. Appropriate local regulatory qualification

Negotiable Salary

Senior Associate - Sales (Wealth Management)63369884018178113

Workable

Senior Associate - Sales (Wealth Management)

Dubai - United Arab Emirates

Role Overview We are seeking a high-performing, results-driven Senior Associate – Sales to support our client’s growth by identifying and initiating contact with Ultra-High-Net-Worth (UHNW) individuals. The successful candidate will be responsible for securing and scheduling qualified meetings for the Managing Director by leveraging their existing network and company database and demonstrating a strong understanding of wealth management solutions. This role is ideal for someone with minimum 3 years’ experience in bancassurance and wealth management. Requirements Key Responsibilities Proactively identify and reach out to UHNW individuals through leads, referrals, and personal networks. Secure meetings for the Managing Director with qualified prospects by articulating the firm’s value proposition. Maintain a consistent pipeline of high-quality leads and regularly update internal reporting systems. Build credibility and rapport with potential clients through professional and insightful conversations. Work closely with internal stakeholders to align messaging and outreach efforts with business goals. Support follow-ups post-meetings to ensure prospects are moved along the client conversion process. Key Requirements Minimum of 3 years’ experience in a similar role within bancassurance and wealth management is mandatory. Proven ability to initiate contact and build relationships with high-net-worth (HNW) and ultra-high-net-worth (UHNW) individuals. Demonstrated success in setting up qualified appointments and/or closing leads for senior management. Personal database or network of contacts within the UHNW segment is essential. Excellent verbal communication in English and Arabic is mandatory. Excellent Interpersonal skills with a polished, professional approach are mandatory. Highly self-motivated with a disciplined work ethic and a strong sense of ownership and accountability. Experience in the UAE or GCC market preferred. Benefits Benefits Competitive monthly salary: AED 10,000/- – AED 15,000/- Career growth opportunities

Negotiable Salary

Relationship Manager / Senior Relationship Manager (Business Banking) - Dubai63369874626178114

Workable

Relationship Manager / Senior Relationship Manager (Business Banking) - Dubai

Dubai - United Arab Emirates

We have an opportunity for Relationship Managers and Senior Relationship Managers with a leading retail bank client. The position will be responsible to manage liability portfolio of the branch with emphasis on NTB solicitation along with Cross sell to existing customer base. The candidate must coordinate with all lines of business to facilitate and provide ‘Best in class service’ and handle customer issues within a minimum turnaround time. Responsible to achieve assigned budgets / financial targets against set performance evaluation criteria. Job Requirement: Ensure compliance of all bank’s policies and procedures Build relationship based portfolio and cover all banking requirements of the customer (KYC / AML) Conduct outbound sales calls and pro-actively identify opportunities within the market to establishes lead generation strategies. Ensure achievement of annual targets and shared KPIs with full focus and team work Mainly responsible to ensure the awareness of UBL products is assigned geographically Ensures that all customers receive prompt and courteous service Addresses and resolves all client concerns and queries Develop and utilize opportunities to increase sales to existing customers maintaining adequate conversion rates and pro-active cross selling Ensure completion of tasks assigned by senior management Experience & Qualification Minimum 5 to 10 years of front end banking experience (Retail Banking), preferably in GCC Minimum Bachelors in Business Administration, Marketing and Finance & Banking and preferably Masters in Business Administration, Marketing, Finance & Banking Job Specific Skills: Ability to communicate and interact at all levels within and outside the organization in a meaningful way Must be an effective negotiator and have a track record of successfully establishing business relationships Behavioral Skills: Ability to communicate and interact at all levels within and outside the organization in a meaningful way Must be an effective negotiator A track record of successfully establishing business relationships

Negotiable Salary

Workable

Client Success Manager

Dubai - United Arab Emirates

Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best. Description Blackline Safety is hiring a Client Success Manager, to join our growing team based out of UAE. This role will be directly responsible for the retention of the customer base in the region, within an assigned book of business, and will work directly with customers, distribution partners and other stakeholders, communicate with them proactively and resolve issues to ensure they are getting the most out of their investment in Blackline Safety products and services. Responsibilities: Renew customers service contracts through our distribution networks, preparing renewal quotes and following through to completion Effectively manage account renewal negotiations including creating appropriate quotations, resulting in the completion of greater than 90% of renewals within the designated quarter Establish productive professional relationships with key personnel in assigned customer accounts, ensuring long term client retention and growth Identify and drive growth opportunities inside accounts, working with sales management to work as a team and help drive results Plan and execute annual, quarterly and other types of business reviews to ensure customers are deriving optimum value from their Blackline solution. Interpret customer concerns and mobilize the necessary internal resources in such a way that not only customer satisfaction is assured but our product offering is continuously improving Develop customer account plans in partnership with other Blackline teams and distribution partners Work as an ambassador to help clients realize the full benefit of available Blackline products and services Provide feedback to product management team on long term trends that may affect customer satisfaction or retention. Actively look for ways to improve process efficiencies and effectiveness Other duties as assigned Qualifications: Post-secondary degree in business, marketing and/or technical field is an asset Knowledge of Middle East cultures, proficient in Arabic language, and with a track record of achievement in the region Minimum 3 years in Enterprise B2B sales, account management or related role with a SAAS or subscription renewal element Background in gas detection or comparable industry experience desirable, with oil and gas vertical experience an asset Fluent in English, and experience working in an international business environment Proficient with MS Excel and an Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) application Functional in using MS Office and other corporate administration tools Excellent customer service skills, a desire to understand each customer’s needs, and help find the right solution for them. Clear communication, both written and verbal with strong interpersonal skills Proven experience managing customer relationships and identifying business opportunities Ability to travel up to 25% About Blackline Safety Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. We offer the broadest and most complete portfolio available in the industry. Our products are designed to save lives and we monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of our planet. Blackline’s products are used to keep people safe in the event of falls, missed check-ins, man-downs, and exposure to explosive or toxic gas. Our design, development, sales, marketing, support, and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is a publicly traded company. Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions. Disclaimer: Please be advised that Blackline Safety does not request payment or personal financial information at any stage of the recruitment process. Be cautious of any unsolicited job offers or communications that appear suspicious.

Negotiable Salary

Senior Relationship Manager, Real Estate Unit (VP)63370407289857116

Workable

Senior Relationship Manager, Real Estate Unit (VP)

Dubai - United Arab Emirates

Our client is one of the UAE's leading financial institutions providing banking and financial services, is seeking a seasoned Senior Relationship Manager to join its esteemed Real Estate Unit Team. Job Purpose: Maintain complex multi-product Group relationships and solicit acceptable new relationships by originating transactions across Bank’s product suite, to achieve pre-set financial & non-financial objectives. Play an active & integral role in deal origination efforts and coordinating between clients and product team(s) in the mandate execution. Optimize utilization of approved Credit limits, by facilitating transactions & addressing Operations &/or Documentation requirements. Responsible for credit risk assessment, risk rating and structuring of facilities for assigned corporate relationships working with Credit Relationship Managers (CRMs), meeting the customers, preparing Credit Proposals (CPs) and liaising with Wholesale Risk Management (WRM) and the Compliance Unit to resolve all queries related to risk and compliance issues, respectively. In-depth knowledge of the Bank’s policies and operating systems. Understanding of economic trends vis-à-vis understanding of regional / global financial markets. Strong credit and marketing skills along-with intuitive / judgment skills to evaluate risks beyond the obvious. Key Result Areas: Review existing portfolio in a timely manner, recommend appropriate credit facilities in line with the bank’s credit policy to maximize earnings while containing risk to an acceptable level, and achieve a satisfactory rating on portfolio quality and credit management processes. Formulate ‘Relationship Strategy’ & ‘Account Plan’ for each client and ensure establishment of appropriate penetration/cross-sell strategies to attain objectives per KPI. Develop strong working relations with all existing clients at the decision-making level, to position the bank as their preferred bank. Hands-on account management to ensure effective and timely delivery of the banks’ services/products to clients through proactive interaction across the bank, to attain desired level of customer satisfaction. Maintain an active pipeline; focusing on ‘new to bank’ transactions / business. The incumbent functions within identified market segments and geographical boundaries and is required to adhere to the policies and guidelines set out in the Central Bank regulations/ Bank’s internal credit, operational and risk management policies and manuals and operate within UAE legal system/Overseas legal (if applicable). Externally, the incumbent is required to liaise with the business and banking community and coordinate with Legal Counsels on work related to legal issues. Internally, the job holder has working relationships with the Treasury, Operations, Support Divisions, Retail Banking, and the Risk Management Division, to achieve / maximize business opportunities, contain risks, and ensure that the financial /non-financial objectives are met. Knowledge, Skills and Experience: Candidate must have an in-depth understanding of the real estate (RE) market and financing product suite. Experience in managing RE clients is a must. The individual must understand the risks associated with RE lending especially during various stages of Asset Acquisition and Development. Ability to independently structure financing requirements whilst keeping in mind organizational lending policies is important. Knowledge of related legal infrastructure including the Escrow laws is a plus.

Negotiable Salary

Cards Acquiring Specialist (Payments Domain)63360036109057117

Workable

Cards Acquiring Specialist (Payments Domain)

Dubai - United Arab Emirates

Are you a seasoned professional with a strong background in Payments and Acquiring Systems? We are looking for a dynamic individual to join our team and support one of the top banks in the UAE Education Degree, Post graduate in Computer Science or related field (or equivalent industry experience) Experience Minimum 5 years of experience in Payment Applications (Core, Switch, certificates and HSM Keys will be addon) Must have good experience in microservices architecture. Must have good experience of handling multiple projects. Must have experience in implementing End to End solution(from analysis to production movement). Must have good experience in API integration and multilayered architectures. Technical Experience Should have experience in using Postman, Soap, selenium, Junit, devOps tools. Excellent understanding on solution architecture, solution designs. Experience in Business Analysis and System Implementation.. Experience in building the HLD, FSD and drafting the whole project architecture. Working knowledge of industry payment related protocols including iso8583, iso9564, PIN encryptions, VISA and Master Card protocol. Experience in implementation of VISA and Master Card APIs Functional Skills Experience in Banking, Financial and Fintech experience in an enterprise environment preferred. Experience in Agile methodology and other development life cycles. Effectively research and benchmark technology against other best in class technologies. Focus on quality of the deliverables to ensure long term stability of the system. Hands-on experience in change release process. Soft Skills Able to influence multiple teams on technical considerations, increasing their productivity and effectiveness by sharing deep knowledge and experience. Self-motivator and self-starter, Ability to own and drive things without supervision and works collaboratively with the teams across the organization. Have excellent soft skills and interpersonal skills to interact and present the ideas to Senior and Executive management.

Negotiable Salary

Support Officer- Virtual Relationship63426654435330118

First Abu Dhabi Bank（FAB）

Support Officer- Virtual Relationship

First Abu Dhabi Bank (FAB) | Private Banking Centre Sheikh Zayed Road

Company Description Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole. Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities. Job Description The role will primarily focus on managing and growing portfolio revenue and income from both borrowing and non-borrowing customers under the Virtual Relationship Unit within the CMB segment. Additionally, the role emphasizes building and maintaining strong customer relationships, ensuring personalized service, and contributing to the overall profitability and long-term sustainability of the bank’s portfolio 1.Client Relationship Management: Serve as the primary point of contact for commercial banking clients under the virtual relationship management. Provide prompt and efficient responses to customer inquiries via phone, email, and video calls. Ensure that all clients interaction is managed in line with agreed TAT/SLAs, including response and resolution times. Build and maintain strong long-term relationships with clients to understand their business needs and provide tailored solutions. Take ownership of customer issues and follow proactively through to ensure resolution. • Maintain clear and professional communication with clients. Effectively manage and escalate complex issues to senior management when necessary, ensuring that they are resolved promptly. Accurately document client interactions, issues, and resolutions in the CRM system. Work with other team members to ensure consistency in service delivery and share best practices. Manage service delivery expectation of customers to sustain positive NPS score and minimize NPS detractors in the managed portfolio. 2. Service Operation Management Ensure all client service requests are attended (financial & non- financial,) are completed within agreed service-level agreements (SLAs). Follow-up with supporting units to ensure proper follow-up on client’s service request (SR). Obtain customer information and reply to AML/STR alerts raised on assigned accounts within the assigned approved Turnaround time (TAT) Track and monitor requests to ensure accurate and efficient completion, troubleshooting issues as they arise. Act as a liaison between various departments (e.g., CCS Centres, Compliance, Risk, IT, Legal, Treasury, and Operations) to ensure client requests are addressed in line with FAB policies and regulatory requirements. Ensure that all service operations are conducted in compliance with banking regulations, internal policies, and risk management frameworks. Implement procedures to mitigate operational risks and ensure the integrity and confidentiality of client information. 3. Support Virtual Relationship Managers (VRMs) Work closely with (VRMs) to analyze client portfolios and identify potential sales opportunities. Implement strategies to retain and win back the customers leading to the enhancement of client retention rate. Identify opportunities to upsell or cross-sell bank products and services to clients. • Generate referrals by referring the client to other commercial banking sales channel for revenue generation product viz TWC, PL assist, FX, investment, Banca, and liabilities. Provide clients with information on banking products, services, and market trends. 4. Training and Development: Participate in training and development programs to stay current on banking products, services, policies, and procedures. Contribute to process improvements to enhance the client experience and operational efficiency. Mentor new team members by sharing best practices and providing guidance on handling complex customer interactions. Take the accountability for self-learning and professional development in addition to completion of all mandatory trainings. Qualifications: High school diploma or equivalent; bachelor’s degree in business administration, Finance, or a related field. Minimum of 2-3 years of experience in client service within the banking or financial services industry. Excellent verbal and written communication skills. Strong problem-solving and conflict resolution abilities. Ability to multitask and manage time effectively in a fast-paced environment. High level of empathy, patience, and a customer-centric approach. Technical proficiency with digital communication tools and CRM Application Link: https://jobs.smartrecruiters.com/FirstAbuDhabiBank/744000075482825-support-officer-virtual-relationship-emiratized-role

Negotiable Salary

Virtual Relationship Officer63426614110082119

First Abu Dhabi Bank（FAB）

Virtual Relationship Officer

First Abu Dhabi Bank (FAB) ATM | Al Jaddaf Building

Company Description FAB, the UAE's largest bank and one of the world's most secure financial institutions, is dedicated to creating value for its employees, customers, shareholders, and communities. Through innovation, agility, and differentiation, FAB is committed to fostering growth. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting and dynamic industry.  Job Description The role will primarily focus on managing and growing portfolio revenue and income from both borrowing and non-borrowing customers under the Virtual Relationship Unit within the CMB segment. Additionally, the role emphasizes building and maintaining strong customer relationships, ensuring personalized service, and contributing to the overall profitability and long-term sustainability of the bank’s portfolio Financials Manage portfolio of 400-500 customers comprising of customers primarily non borrowing customers Achieve monthly& annual KPI objectives (Portfolio, Revenue, X-sell and Activations) Cross sell bank products (New accounts, Assets, Trade, FX and Bancassurance) to increase product penetration across customer portfolio. Refer and upgrade customers to other units within the CMB segment (POS, MBBF, TWC and cash Management related products) Ensure penetration in the market through focus on New to Bank referrals from existing customers. Focus on activation and management of dormant/inactive customers. Maintain Daily Sales Reports on business performance for review. Customers Serve as the primary point of contact for clients, providing timely support and expert advice to address their banking needs. Engage with clients regularly to update them on new products, services, and market opportunities. Maintain consistent and proactive communication to anticipate client needs and address concerns. Collaborate with internal teams to implement changes based on feedback, showcasing a commitment to client satisfaction. Identify opportunities to introduce clients to relevant banking products that align with their financial goals, thereby adding value and enhancing customer loyalty. Actively contribute to initiatives aimed at improving NPS, including quality of service, turnaround times, and problem resolution. Maintain accurate records of client interactions, preferences, and feedback to support personalized engagement and targeted solutions. Compliance Ensuring the remediation of all KYC expired cases Ensure clients comply with the bank’s policies and procedures related to AML, sanctions, and other regulatory guidelines. Monitor ongoing transactions and flag any suspicious or unusual activity for further investigation. Collaborate with the Compliance and Risk departments to ensure adherence to evolving regulatory requirements. Conduct customer due diligence (CDD) and enhanced due diligence (EDD) based on client risk profiles. Regularly update and review KYC information for both new and existing clients, ensuring all information is accurate and up to date. Learning & Growth: Participate in the assigned People Development and Learning & Development programes. Take accountability for own development by active enrolment and participation with close coordination with respective Unit Manager To ensure participation in assigned training, Learning & Development programes. Awareness to competition offerings and offer suggestions to line manager to improve product/ processes. Propose and recommend decisions as per the approved authorization matrix. Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks Qualifications Minimum Qualification Bachelor’s Degree in Business Administration, Finance, Banking or a related major field of study is preferred Minimum Experience 3 years’ relevant experience in the Corporate, Commercial or Business Banking in similar positions of managing customer base in the identified target segment Application Link: https://jobs.smartrecruiters.com/FirstAbuDhabiBank/744000075498896-virtual-relationship-officer-emiratized-role

Negotiable Salary