Reservation Officer – Outbound Tourism

Waitress / Cashier Job

The Office Assistant plays a key role in maintaining five-star operational standards for Cloud Spaces and its clients. This role requires a proactive, detail-oriented professional who ensures seamless daily operations, delivers exceptional customer service, and contributes positively to the team culture. Key Responsibilities Daily Operations • Open boardrooms, meeting rooms, and studios by 8:15 am. • Monitor and manage room bookings via Essensys Operate system; prepare rooms with required setups and refreshments. • Ensure coffee stations and supplies are fully stocked and presented impeccably. • Maintain photocopier supplies and coordinate stationery orders when necessary. • Time-stamp and distribute incoming mail promptly; arrange outgoing postage and couriers. • Conduct daily floor walks with the Manager to identify and address maintenance needs. • Clear used cups/glasses from client desks daily and assist with client office setups. Client Support • Deliver outstanding customer service, anticipating and responding to client needs. • Handle client requests professionally, notifying the secretarial team as needed. • Maintain confidentiality and build a friendly, professional rapport with clients. • Assist in organizing Cloud Spaces and client events. Reception Support (as required) • Answer calls promptly and direct appropriately. • Greet visitors warmly and manage reception area presentation. • Organize security passes, office keys, and visitor follow-ups. • Record all leads and ensure client queries are handled efficiently. IT & Equipment Familiarity • Operate systems including Essensys / OPERATE, Cloud Spaces Online Portal/App, Cisco IP Phones & Call Manager, IMAGICLE. • Manage photocopiers, video conferencing tools, and AV equipment per Cloud Spaces guidelines. Team Contribution • Liaise with Maintenance and Cleaning teams to maintain floor standards. • Inform the Manager promptly of conflicts or uncompleted tasks. • Maintain a professional appearance and positive energy at all times. Growth Path • Performance-based growth opportunities aligned with individual strengths and contributions. Requirements: • Attitude: Positive, enthusiastic, confident, honest, sincere, approachable, with a great smile. • Communication Skills: Clear and articulate speaker; courteous; diligent in follow-up communication. • Customer Service Orientation: Proactive in assisting clients, attentive listener, and genuinely interested in helping. • Problem-Solving Ability: Logical thinker who provides practical solutions. • Attention to Detail: Meticulous in maintaining five-star standards. • Flexibility: Comfortable adapting to varying client needs and dynamic daily tasks. • Cultural Fit: Brings positive energy, adds value, and contributes to a supportive team environment. Technical Skills • Familiarity with Essensys Operate system, Cisco IP Phones, and general office equipment. • Ability to quickly learn and use company-specific systems and manuals. Work Ethics • Professional, honest, discreet, and dependable. • Takes ownership of tasks and signs work with excellence. • Respects confidentiality and maintains professional boundaries. Personal Presentation • Well-groomed, professional attire suited to a premium workspace environment. • Friendly, approachable demeanor; a team player who supports colleagues.

Milk Tea Barista Al Hamra Mall, RAK Location Al Hamra Mall, Ras Al Khaimah To apply Send your CV to applications (at) raeyencafe.com Key Responsibilities Prepare bubble tea, smoothies, juices, and specialty drinks following standard recipes. Ensure proper presentation and portioning of all beverages. Monitor and maintain drink quality (e.g., pearl texture, tea strength). Operate tea machines, blenders, and other equipment. Maintain inventory of ingredients and supplies; report shortages promptly. Greet customers warmly and take orders accurately. Explain the menu, recommend drinks, and upsell toppings or add-ons. Handle payments via cash, POS systems, and digital wallets. Deliver friendly and efficient service to encourage repeat business. Address customer feedback and resolve complaints professionally. Maintain cleanliness and hygiene of the workstation and dining area. Follow all food safety and sanitation standards. Support team members with opening and closing duties as needed. Requirements Minimum 1 year of experience as a barista or in a similar customer service role. Familiarity with POS systems (Micros experience is a plus). Strong communication and interpersonal skills. Ability to work under pressure during busy shifts. High standards of personal hygiene and cleanliness. Fluent in English. Flexible to work shifts, weekends, and holidays. Applicants residing in RAK or willing to travel to RAK are preferred.

Objective of the Role: The Receptionist & Guest Relations role serves as the front face of Cloud Spaces and its clients’ businesses. The role is central to delivering state-of-the-art services, managing client interactions, handling reception duties, and supporting client operations with professionalism, positivity, and efficiency. Key Responsibilities: Client & Guest Interaction: • Greet all clients and visitors according to Cloud Spaces standards. • Ensure everyone entering the reception area is welcomed professionally and with a smile. • Provide excellent customer service, proactively offering assistance to clients. • Educate clients on Cloud System functionalities and other business services. • Provide local/tourist information to clients and guests (restaurants, hotels, events). Reception & Administrative Duties: • Manage incoming calls professionally (all calls answered within 4 rings). • Direct sales calls to the Manager promptly (within 30 seconds). • Register all walk-in leads and ensure adequate marketing material is available. • Monitor boardrooms, meeting rooms, video conferencing, and office bookings. • Manage incoming and outgoing couriers, deliveries, and mail with proper documentation and notifications. • Maintain the reception and secretarial areas in a tidy and presentable state. • Liaise with 3rd parties for maintenance (air conditioning, lighting, cleaning). • Organize travel, hotel, and leisure bookings for clients. New Client Onboarding: • Allocate phone numbers and set up communication systems for new clients. • Record welcome messages, voicemails, and ensure all systems are operational before client arrival. • Learn and understand each client’s business to provide tailored reception support. IT & Equipment Management: • Operate and manage IP Phones, video conferencing, interactive screens, photocopiers, printers, and other office equipment. • Update reception screens and communication setups as required. • Utilize internal systems: Essensys / OPERATE, Cloud Spaces Online Portal/App, Cisco IP Phones, IMAGICLE. Team & Reporting: • Communicate regularly with the Manager about workload, achievements, and client updates. • Participate in team meetings, networking events, and internal training. • Support team members and contribute positively to the work environment. Key Performance Indicators (KPI): • Achieve proficiency in all systems, tools, and equipment within 3 months. • Meet minimum Junior Secretarial skills and support services chargeable potential. • Add value to Cloud Spaces and its clients by providing exceptional service and support. Requirements: • Prior experience in reception, guest relations, or customer service roles is preferred. • Experience with office administration and client-facing roles. • Familiarity with IT and communication systems (IP phones, video conferencing, booking systems). Skills & Attributes: • Attitude: Positive, confident, enthusiastic, friendly, honest, and approachable. • Communication: - Articulate, courteous, and professional. - Excellent spoken and written English; Arabic is an asset. - Ability to follow up and keep stakeholders informed. • Customer Service Focus: - Proactive, solution-oriented, and client-focused. - Capable of building rapport while maintaining professional boundaries. • Work Ethic & Professionalism: - Punctual, reliable, and not a “clock watcher.” - Works well under pressure and remains calm in dynamic environments. • Attention to Detail: - High level of awareness and ability to anticipate client needs. - Maintains organized records and ensures accuracy in tasks. • Flexibility & Culture Fit: - Adaptable to varying client needs and daily tasks. - Energetic, collaborative, and committed to adding value to the team. • Technical Proficiency: - Comfortable with office IT equipment, communication systems, and software tools. Personal Attributes: • Professional grooming and presentation aligned with Cloud Spaces’ brand standards. • Strong integrity and respect for confidentiality. • Willingness to learn, ask questions, and contribute to team success. • A positive attitude with a genuine smile and passion for helping clients.

Looking for Arabic speaker waiter for a Persian Restaurant (Iranian Restaurant) in RAK. Abdulla: 0544336444 Preferred Experience: 1- Worked in Iranian Restaurant 2- Fluent in Arabic and good in English 3- Customer service 4- Hygiene 5- Good in welcoming and customer handling Preferred Nationality: - Syria - Morocco - Tunisia - Algeria - Philippines - Nepal - Indian

Job Title: Full-Time Chef / Cook Location: Ras Al Khaimah, United Arab Emirates Schedule: • Full-time position • 1 day off per week • Stay-in or live-out (to be discussed) Benefits: • Competitive salary (based on experience and skills) • Free food and accommodation if stay-in • Basic medical insurance provided • 1 return flight ticket home after 1 year of service Job Responsibilities: • Prepare and cook daily meals according to the family’s preferences • Plan menus and maintain variety in healthy, balanced meals • Handle grocery shopping and ensure all ingredients are stocked and fresh • Keep the kitchen clean, hygienic, and well-organized at all times • Properly store food items and manage inventory to avoid waste • Maintain kitchen appliances and utensils in good condition • Assist with serving food when needed • Be proactive in suggesting new dishes and improving kitchen organization Requirements: • Male or Female • Must speak and understand English • Previous experience as a cook or chef in a private household or hospitality setting • Knowledge of different cuisines preferred • Honest, reliable, and detail-oriented • Clean and organized working style • Able to manage kitchen and groceries independently